Defrauding small businesses with ads that won't turn off
I am a small business owner. In January of 2019 I placed ads with Facebook for my business and discontinued them as of April 31st because FB's alleged results were suspect and did not match the results documented by Google and my company website analytics. I was billed automatically by FB and paid with my CapitalOne business card. When I decided to discontinue the ad campaigns, I turned them off directly on the FB website as per their directions by flipping the off switch that stops the advertisements from running. A FB consultant who worked with me on the ad campaigns noticed several days later that the ads were still running and called to tell me so. She swore that she had turned off all the ads and did not know why they were continuing to run. I had revoked all permissions for her to function as a consultant in early April, so it was impossible for her to have incurred any additional charges on my behalf. I went into the FB ad system myself, found that the ad switches had all been turned back on, and turned everything off once again. I did this multiple times over the next few months.
Each time I turned off the ads, they mysteriously turned on again. I tried to stop the charges, but there is no way to turn off automatic billing on FB ads or switch to manual billing, so my credit card was automatically charged over and over again for ads that I knew I had turned off. No one else had access to my account. There are only 2 possible conclusions I can come to:
1. FB has a significant bug/glitch in their software system that does not consistently register changes to ad campaigns and/or automatically turns them back on after they have been turned off, and/or
2. FB is involved in fraudulent, deceptive and criminal behavior and is outright cheating their customers, expecting they will give up attempts to fight bogus charges and simply pay the fees because they are too difficult and time-consuming to dispute.
Either way, this is an unacceptable business practice.
When I contested the charges, FB’s response to CapitalOne was to send them a standard scripted document stating that no attempt had been made by me to turn off the ads. This would only make sense if there was an undocumented glitch in their system. I am here to tell you that the ads were indeed turned off multiple times and I would be happy to provide an additional affidavit from my consultant confirming her unsuccessful attempt at turning them off as well. For Facebook to simply say that the ads had not been turned off and offer it as irrefutable proof is at the center of this issue. I’m telling you that the mechanism for turning the ads off did not work, no matter what they claim. I worked as a systems programmer in the computer industry for fifteen years, and I can guarantee you that programming errors do occur in such systems, and quite often. Assuming that this was an innocent mistake on their part, Facebook should be more concerned with fixing their system’s bugs than insisting that the mistake lied with me, their customer. Talk about awful customer service!
I tried to close my FB business account entirely and remove my credit card information from their website, but Facebook did not permit me to do this. I sent FB an email saying that “I am very frustrated and seriously considering deleting all of my FB pages. My business account keeps getting charged for things I didn’t authorize”. I never received the courtesy of a response from them.
My company has been in business since 2010 and is in excellent standing with the business community. We are known for our stellar customer service. In contrast, Facebook is notoriously difficult to deal with because there is no direct customer service support, and there is no way to reach them by phone. The FB phone number I was given by CapitalOne is a recorded message that says there is no telephone support. The only mechanism for asking questions or requesting clarification from them is through an online email submission system that is haphazard at best. Having used it on multiple occasions, I can tell you that submitting questions in this way usually results in receiving a generic scripted response that generally has nothing to do with the questions asked. I noticed recently that FB has created a new support inbox mechanism, but it does not deal with complaints or disputed charges. When you search their website for ways to dispute charges it comes up empty or sends you to a page that is no longer active. After you submit an online correspondence FB does not notify you if/when they finally do post a response to your question even though they certainly have my email address and are capable of doing so. When you search for ways to connect with FB, you get a page with a link to another page telling you that the page is not available. The inbox mechanism, along with the rest of FB, changes frequently. Their business ad site is full of contradictions, dead-ends and is ridiculously difficult to navigate.
CapitalOne refuses to deal with my claim because they say they need a printed ad cancellation notice from FB as proof of the cancellation. However, FB does not issue cancellation notices to their customers, nor do they send invoices to confirm ad subscriptions, so it would seem that we are at an impasse and stuck in a catch-22. In the meantime they continue to charge me for running ads.
FYI, a local news station here recently carried a story about a man who was charged over $500,000.00 in FB ads that he claimed he never authorized. He took FB to court at great personal expense. This can be the kiss of death to a small business like mine. The story was carried by BusinessWeek and is an excellent example of FB defrauding their customer base. There are countless stories online about FB cheating their customers and I have saved several as proof that I am not alone in this catch-22. Their behavior is unconscionable. I will no longer do business with FB and will remove my business pages from their website once this issue has been resolved, because doing so right now would result in me not being able to access any documentation that exists.
It would seem that FB has become too large to fail, even though countless complaints have been lodged against them regarding fraudulent practices that include the unauthorized sale of customer data to 3rd parties. They need to be called out on these atrocities and stopped.
I am now being charged thousands of dollars in advertising that was properly cancelled. What recourse do I have and how do I go about getting results?
Review by Hovnan3 weeks ago
be very careful what you sign up for because FB is full of scammers. it has let anybody post advertising on there and even scams
Review by Kinnet DePuyt1 month ago
Review by Tecnofoto Benhamou1 month ago
Review by Felince1 month ago
Review by Sblack Markewich1 month ago
Customer service sucks, oh my bad what customer service. There is none!!!!! Facebook Sucks. I cant even recover my old account because it wont let me change my phone number!
Review by Kdee1 month ago
I have been blocked from Facebook for over a month, each time I go to help they don't help..I don't know what else to do. Almost all the men I am friends or requested friends send some sort of nude of themselves or others. If this is against policy why am I not allowed and hundreds of other men are allowed on Facebook if there was another site similar to Facebook I would use them instead of what I don't have why why why???
Review by MaryMcMahon Emk1 month ago
anyone who's submitted a negative review on a website probably knows something about this...(maybe), but facebook gives page owners the ability to shadow-remove the review feature. ie...the person who submitted the 1-star review, will STILL BE ABLE TO SEE their review. to notice that reviews have been disabled, you need to log in as a different user. reddit/twitter calls this shadow-banning/censoring.
internet tip: always log out and check your content is still visible.
I'll update this. Facebook is not at an immature stage. it's developed, and is now a data collection website. that's why it "encourages" you (ie, closes your account) to use your real name. so it has your data.
you still can't contact them, and they still want to start a crypto-currency. "lol". riiight...
"the reason" Facebook exists, is because there is no competition.
social networking, good or bad, privacy or no privacy, is still at an immature stage. this includes facebook, twitter, maybe others. maybe because they are run by silicon valley teenagers who are still stunned that they can make money from this s##t.
they are victims of their own success, and cannot provide customer service for their users. they mostly use software robots (bots) and AI to detect when you are doing "something wrong".
they all allow criticism of other platforms (facebook will allow criticism of twitter, and vise versa), so if you have a gripe, take to other platforms. This applies to other things as well - criticise the BBC from the dailymail's website, and so on.
it isn't about providing you with a useful website. it's about clicks and page visits, and keeping you there.
My issue comes with the "customer support", or lack of. Most companies have *some way* of letting you contact them. Most companies wouldn't exist without some sort of customer support option. Facebook has absolutely no way of letting you contact them if you have a problem. Their customer support is you asking the facebook community a question.
This means if your profile gets deleted, you have absolutely no way of getting any human assistance. There is an 'appeal' page. Which doesn't work.
Our house, our rules. No human customer support. facebook is a typical modern silicon valley muppet company. As an article has said, facebook is "insecure". arrogant, but insecure. 2 billion users makes you arrogant, knowing all they have to do is close a window makes them insecure.
Facebook seemed to go downhill when they started enforcing usernames. People often want to use initials, or nicknames, which Facebook doesn't allow. There are any number of reasons why you don't want to use your real name. Like half the purpose of the internet. You want to express yourself, without revealing your identity. Be it a less-than-positive review of a service, or otherwise.
The reason facebook wants you to use your real name, is exactly the same reason you don't want to. Facebook wants to profile you, and sell you things. The less facebook knows about you, the less it knows about you.
As I said, this wouldn't be QUITE so bad if there was a way of getting in contact with a human being. Or perhaps it would. "Facebook's policy is no aliases" is the same coming from a person as coming from an automated script.
facebook gets worse all the time... "Facebook live" - a non reliable way of streaming live video, with regular pauses. Perfectly suited to playing music, where reliability isn't particularly important. Unfortunately, facebook bots detect the music, and delete the video if the DJ/author doesn't hold the music's copyright. Despite the fact they have often paid for the records, and are not making money from the streaming.
Facebook continues to find new ways to lose friends and alienate people (when you have 2 billion monthly users, you DON'T CARE about individual accounts. things only become problems when they affect millions of users). Automated facebook has many ways of locking people out of profiles. You'll sometimes be asked to confirm your identity by identifying photo's of people on your friends list. Many people play facebook based games, and have added in contacts for that purpose, so can't identify people by face.
Officially, facebook only allows you to have a single account. There are MANY reasons why you might want to have more than one facebook account (you want to post certain things under an alias, you want to join a group but want to avoid certain people knowing about it), and one very good reason why facebook only wants you to have one. The less you do with an account (eg, a speciality account), the less facebook can profile you and sell your information. If you do everything in your life using one account, facebook gets a very good idea about who you are.
Review by Paighton1 month ago
Lots of groups, can keep in touch of friends, can use as much as you want, I have never had a problem but if you do, just block them
Review by Marchele1 month ago
I've been locked out of the Facebook business manager account I've used on a daily basis for years. I have dozens of active clients that spend a lot of money on Facebook. Unlike Google Ads, Facebook has NO chat or phone support, which means I have no way of contacting Facebook to resolve this, which is obviously a HUGE PROBLEM. I am at a total loss. At this point, they're just stealing my client's money, as I have zero visibility or control over their ads.
Review by Ivelina1 month ago
reste délicat dans la gestion des informations publiées ainsi que dans la gestion de vos informations personnelles
Review by Jackster Eskinja1 month ago
Worst shcit ever!!!1!
Review by Wesle1 month ago
I quit Facebook months ago, they don’t care about Privacy, too many annoying ads that track me. No thanks, can’t enjoy my life without my Privacy.
Review by Petrurcida1 month ago
The user experience is a bit complicated for me when it goes beyond just linking and communicating with friends. It is helpful in networking though.
Review by Bafford Janie1 month ago
i managed to get connected with many people using them. Very good for making money online as well, though it has some weaknesses
Review by Creedence1 month ago
I don't like how they keep posting silly advertisement that don't relate to me at all. I wish they would stop doing that.
Review by Roadway Horscraft1 month ago
Review by Regiya1 month ago
Undoubtedly, the worst platform I have ever seen. They keep blocking my profile, and the worse part is - they don't even provide a reason. I created another profile, and that one got blocked too, out of the blue
I honestly wish I could give 0 rating to Facebook, but unfortunately 1 is the lowest.
PS - I wish Orkut came back. I would jump ships, within a heartbeat,
Review by Alescha1 month ago
This site/app is a good thing to do when you have free time. You can be updated to what's going on with your childhood friends, relatives and crushes. Good place to practice your FBI skills.
Review by Johnburton1 month ago
They blocked my account and wont let me log in until I give them my phone number. Why would I give them my phone number for it to be leaked on the Internet later on? They think I'm a fool. I'm glad I can't use it anymore!
I tried to delete my account with all my information but there is no way to delete it once you have been locked out. I would give it minus -5 stars if I could.
Review by Syrocco1 month ago
This 8400W / 6400W Champion generator is amazing, easy to setup and start. Provides plenty of power.
Review by Keflom1 month ago
I use Facebook everyday and the news and information that I gotten from the social media site is just so amazing.
Review by Rodions1 month ago
According to Facebook, star ratings encourage more people to rate a business, making it eligible to appear in the news feed. This helps readers discover new businesses, while businesses create greater brand awareness
Review by Michael Fern1 month ago
Facebook has a great Cryptocurrency!
The ICO started not long ago, get some there are not many left!
Review by Qt1 month ago
Facebook censors Republican, Christian and Jewish views! This is a Liberal social media site and anyone who does not agree with the demoralization of our great country will be jailed.