Write them an email and on Facebook asking a question. No response. I will be looking elsewhere to buy my fabric.
Review by Jeepey Kyneb2 months ago
I ordered a swatch of Erotica Ankara Jaquard.
When I received it I liked what I received. When I went into the website to order it!!! It was out of stock. I called to see how long I have to wait. They could not tell me. Why sell a swatch when you don't have the fabric?!?!
Review by Jewelea3 months ago
Thankyou fabric.com for great service.I expected to wait more than a month in these uncertain times but the fabric arrived in a week and a half to Australia.Quality fabric also.Good luck to you all over there in the US and stay safe
Review by Onti4 months ago
When I first ordered from them, I looked at the negative reviews, but they were the only ones who carried EXACTLY what I was looking for. So I ordered. Perfect and fast delivery! I ordered again-same experience. Same with the third. Fourth order? One of the items, while the package exterior had the correct label, the product inside was wrong, wrong material, wrong color. I emailed customer service, explained nicely the issue and let them know with the pandemic I would not be going out due to immune issues. I asked them to charge my account and ship me the correct item, (I would keep the other and just use it elsewhere) but please check the item before it shipped to ensure it was correct. Three days later it arrived, correct and free!! I thank them for their kindness, professionalism and quick turnaround. I will continue to order from them, thank Heaven they are still at work, taking care of everyone else. They need to be appreciated and thanked for still being there when they could just as easily be safe at home! Everyone deserves a second chance~give it a shot. What you do for and to others comes back to you...Thank you Fabric.com!! God bless you all!!
Review by JQuinn4 months ago
I purchased $114.00 of fabric on April 6. You have charged my account but I have received no conformation number, no receipt, no track number , no order number. I have called but your listed number is disconnected. I have reached out on your chat but no response. I would like to hear from someone before I dispute the charge on my account . Thank you
Review by Samways4 months ago
This is a awning I designed for my commercial kitchen next to my home. I covered it with gorgeous fabric from you guys! It lasted for several years until a huge snowstorm took it down and I decided to build a wooden cover for my porch. So miss my fabric awning.
Review by FarmBabe Radom6 months ago
I orders an satin fabric for my business and seemed cheap and affordable. they charged my car and I got no package no tracking nothing. no one answer then I called there number, no reply to email (sent three) and no reply to chat I sent DO NOT SHOP HERE THEY WILL TAKE YOUR MONEY AND YOU WONT GET IT BACK!
Review by Jogendra7 months ago
I made my first order from Fabric.com , and I couldn't be happier! I needed to recover the seat on a 1940s gossip bench. I found a simple red and oatmeal stripe material I loved, and I ordered one yard. The material came today ahead of schedule, and it is wonderful. It had a slight odor, so I just put it in the dryer for 15 minutes and that took care of it! I know my order was simple, but my experience was excellent. I will continue to buy from Fabric.com when I so need.
Review by Borthwick Binyaminov8 months ago
I was worried about ordering because of the reviews, but I am glad I did. I ordered on Tuesday and my fabric was delivered on Friday! I ordered six one yard pieces and each one was slightly longer than 36". One had a sticker that said I got the end of the bolt, so it was 1 1/2 yards. The fabric arrived folded neatly in individual plastic bags. I am very happy with fabric.com.
Review by Suneela8 months ago
I live in Canada and have ordered fabric from them for at least eight years. I wanted to order a swatch and when I went to checkout, my shipping charge was $17.50! I phoned as thought that must be a mistake. The person I spoke with was condescending and told me that is that standard rate for international orders. Give me a break...put it in an envelope with a stamp on it and charge me for postage. Other online fabric stores in the US usually send it to me free. I now try to avoid dealing with them as much as possible.
Review by Erkallys9 months ago
The customer service rep got really short with me when I was giving the order number. We finally got it straightened out but she was really not very nice about it. I have ordered 100's of dollars worth of material from this website. Try to be nicer!
Review by Sorangel Oheidhin9 months ago
Sometimes I seek designer fabrics from Brunschwig or Scalamandre.
But for basic ticking, notions and other sewing supplies, Fabric.com is perfect.
They have a wonderful array of casual and hearty materials at affordable prices. I used their ticking in each bedroom of a summer house ... coordinated with the wall colors.
I unreservedly can endorse this company ... the business and shipping end is as equally efficient and reliable as is the fabric quality.
Review by Hiroaki9 months ago
They sell quality fabric but the prices are a bit high. If you are dissatisfied, they do allow you to return the fabric.
Review by TheTruth Poynting9 months ago
1. No track and trace received
2. after asking for track and trace got one with information in chineese (wtf)
3. 2 weeks further tracking code not updated anymore - apperantly order was lost (I had to contact customer services myself)
4. They resend order even though I said I did not want to have it anymore
5. No track an trace again - later on I receive it - same code as previous shippment.....
6 after leaving a 1 start review on there website (which is not posted btw) they got in touch with me, sending the same old track an trace which had not been updated for 2 weeks.
I issued a chargeback - worst experience I ever had. From my experience one big scam.
Review by Danteus Deveson9 months ago
Color description & picture were wrong for the fabric. We called & were given the refund authorization and return label. Send $100 of fabric back.We contacted them several times, but they did not issue a refund. My young teen daughter asked for a refund check because she used a gift card that she no longer owned, but they claim that they erroneously put it on the card, never give refund checks,, can't find the refund, etc..... The excuses were endless. Bottom line they refuse to correct the problem because they never gave my daughter her money back & she had to walk a lot of dogs to earn $100. Now they have both the fabric & cash.
Review by JoshB10 months ago
Had fabric in my cart for over a week at $7.57 per yard. After they promptly setup my business account, at checkout I realized they had not set my account up as tax free. Called to let them know at which time they fixed it over the phone but the prices in my cart immediately increased on two items. The $7.57/yd went up to $14.98/yd. Customer Service said for me to place my order at the new price and they will review the sale prices and give me credit towards a future purchase. Later, they actually told me they couldn't find on their end where the fabric had been on sale. Unbelievable. I've looked at my cart every day for over a week and compared costs. How can a Company not know what prices they have advertised? Similar pricing incident through Amazon. This Company is horrible.
Review by Mayuthan10 months ago
Fabric samples were sent as requested. Paid $3 for each sample but on the back of each sample there are stickers with numbers, width of fabric, etc. However, there is no information to trace back WHAT THE FABRIC IS. None of the numbers match the search on the website to order the fabric. Tried contacting customer service and was put on hold for 30 minutes and I finally gave up. Sent an email and the first response was to contact customer service (what??!!). The second response was a list of fabrics but the numbers were "not found" on their website." I think I will be ordering from another fabric company since the service at Fabric.com is so unprofessional. After looking at the other reviews, I agree: RUN AWAY FROM THIS COMPANY!!!
Review by Meghedik11 months ago
This is my first time ordering from this merchant and although I didn't have problems with the order fulfillment itself, the fabrics I ordered were missing several inches from each one. I ordered 6 different fabrics totaling over $100 (including shipping) and ordered 2 yrds each. When they arrived and I measured them, some were missing anywhere between 4-5 inches with one missing as much as 7 inches. Considering I PAID for two yards each, I expect to get exactly 2 yards. It's too bad because the fabrics were of good quality otherwise but I feel short-changed on the amount of fabric I received. Inspect your fabrics right away when you get them and make sure you're getting the amount you paid for.
Review by SlimJim Nedevits1 year ago
This is the review I wrote on fabric.com which they refused to publish:
I ordered P. Kaufman Blue Smoke Velvet while it was on sale (not final sale or clearance) based on the photo and the color description as I generally find fabric.coms photos and descriptions accurate. However, this fabric was a light grey with a slightly greenish hue, not 'Blue Smoke' at all. I emailed fabric.com to see about returning or even exchanging the item for another color and was told they would be happy to take the return and would just need to request a return label. Upon requesting the return label, I was told by a different representative that the fabric was now final sale and could not be returned. I sent multiple polite follow up emails that have been completely ignored. It's very disappointing as I have purchased from fabric.com many times. This was the first item l sought to return and I truly could not be more shocked by their horrible customer service.
Review by Ryhia1 year ago
There is almost $200.00 in my "cart". Saw the reviews by accident and decided to read. Obviously I will spent my money elsewhere for my grandson' s wedding quilt. The 200.00 when sewing a king size quilt is just the beginning. Thank all of you for your reviews.
Review by AmitK1 year ago
I use to shop this fabric store a lot, but their pricing has steadily gone up and priced me out. Also, I resent with a passion fabric stores that sell quilting fabrics but do not appropriately separate the categories of quilting fabrics, as in; keep flannel all on it's own, keep minky all on it's own. The other huge resentment toward fabric.com is their "minimum" order restriction on quilting fabrics. A yard is a lot of fabric for a quilter, and the most I will buy at a time unless I'm buying a one color back round or backing. I logged on today needing one yard each of 9 fabrics. But I can't buy one yard cuts at fabric.com so I won't bother with them anymore. That "minimum 2 yard purchase" or 3 yard purchase in quilting fabrics is a deal breaker that today ended me shopping at fabric.com until they have a REAL sale. Sale prices are not sales at all when you demand a minimum yardage.
Review by Naasz1 year ago
My wife ordered and paid for fabric from this company. Fabric.com's preferred carrier UPS lost the package. Instead of Fabric.com doing the right thing and refunding my wife her money, they told my wife to file a claim with UPS. This is not a normal business practice. The business standard is, they should be filing a claim directly with their preferred carrier, UPS in this case. Fabric.com should be refunding my wife her money. They will not answer my emails concerning this issue.
Review by SHeart Trotti1 year ago
Customer Service don't try to help - instead "I do apologise, but i am unable to make any recommendation' and 'I do apologise ma'm' when I asked some questions about different types of fabric. I know this is a way out suggestion: but maybe they should train their staff in some product knowledge?
Review by Tovar1 year ago
I had my social security debit card stolen. It was used at fabric.com and at other stores such as Sears. I contacted fabric.com and they told me that my bank should just reimburse me. Then when I went to Amazon Jeff Bezos who owns this piece of crap company, I was contacted by Angelina from fabric.com. She stated that she will make sure I get my money back. After many email excuses, she has now stopped answering me. Not only did someone steal my debit card, they bought things with it and was paid for with my hard earned social security. Sears was very cooperative and gave me back my money. PLEASE DO NOT ORDER FROM fabric.com. They are con artists. They are liars. They do not care about the customer. I am very surprised that Jeff Bezos allows a company he owns to have such a poor business standard.
Review by Sherylin Saldano1 year ago
Watch out Fabric.com takes your money multiple times and gives you the run around about their procedures. I personally don't care about procedures. They charges my accounts 4 times for one purchase and all they can say is we will talk with accounting. DON'T BUY FROM THEM