Edit- I am editing this because the customer service department is working to amend the poor experience. It's understood that there are sometimes things outside of the control of the company, so I am going to give them the benefit of the doubt here.
Poor shipping experience. I ordered my glasses on 12/12 and had to check in twice to make sure it wasn't lost. 10 days to make a very basic, in-stock frame/lens and now I have been waiting 9 days for them to be shipped within the US. I think they put them on horses and trod them across the states.
Review by Ahen1 week ago
Very quick delivery .. great prices .. got exactly what we ordered. I couldn't be happier!
Review by Prameel1 week ago
Service is pretty easy. It took a while to receive my contacts however.
Review by Gusman1 week ago
I received the glasses in 10 days after I placed the order in a very good condition!!!I recommend EZContacts.com to everybody that like designer glasses with huge discount!!
Review by Iwantmygloves1 week ago
Effective and timely delivery. Quality lenses and cordial and experienced sellers. I chose you and I am grateful to myself for that decision. Happy Holidays!
Review by Breia Rossam1 week ago
It is a pleasure doing business with EzContacts.com. They make ordering a breeze and my contacts arrived very quickly. Would highly recommend them to anyone!
Review by JustThisReview2 weeks ago
Shipping was slow and tracking did not update until the day of delivery.
Review by Lidz2 weeks ago
Excellent quality with discount prices. Order all my glasses from Ezcontacts since 2017, never disappointed.
Review by Patrcia2 weeks ago
I have emailed so many times on an update and no response.. I’m getting upset, I just want status!!
Review by Samosa2 weeks ago
I placed an order for 4 boxes of contacts on December 6th. It is now December 19th and I have not received them yet. I am EXTREMELY frustrated...
Review by DonQuixotec2 weeks ago
Excellent pricing and fast shipment.
Review by Dlost2 weeks ago
The purchase experience was excellent. The only issue resulted when the shipping process stalled for a period of 5 days. Once I noticed this issue, I phoned your customer service and asked why the delay. I do not know if any actions were taken, but the product was moved to me within 3 days after I made my thoughts known. I appreciate the response and have received the order.
Review by Seeni2 weeks ago
Easy to order and arrive quickly. Their prices are also very competitive.
Review by Gowacz Wygren2 weeks ago
Easy process and very reasonably priced.
Review by Krookward2 weeks ago
Love that I get what I need timely and at a good price.
Concern with Acuvue that the contacts tear so easily. The last said I ordered 4 out of 6 tore within 24 hour just normal usage/wear.
Review by Arlonda Antonini2 weeks ago
I Contacts came in a timely manner and if there are any issues they emailed us right away customer service is excellent
Review by PopsofSuwanee2 weeks ago
Having an even worse experience than originally mentioned. I placed an order with a copy of my original prescription attached, as that's protocol on their end to ensure I get my correct prescription. I was charged and sent a box of contacts that wasn't the correct strength and didnt include astigmatism. I reached out to support via email and Sarah seemed helpful at first, then I realized it was just a ploy to get more money out of me. She says they dont actually carry my prescription in the brand that I needed but she will apply what i paid already to a similar brand they have BUT I will still need to pay $30 more as this other brand is more expensive. By this time, I had already gone back and forth for days and told her I didn't want to spend any more money with ezcontacts and I just needed a refund. She said so herself, they dont have the strength and brand of contacts I'm prescribed so WHY WAS I CHARGED AND SENT SOMETHING DIFFERENT WITHOUT CONSENT? Sarah wont connect me with a manger, and I cant get one on the phone now so I'm out my money and have contacts that are useless to me. WARNING: JUST BECAUSE IT SEEMS LIKE A GOOD DEAL, DOESN'T MEAN IT ACTUALLY IS.
Review by RobertHW2 weeks ago
Ease of website use, discount codes for membership, great selection of products and always ships as promised
Review by Ikpefua Ronnoco2 weeks ago
Got the job done at a good price. Easy order and prompt shipping.
Review by Nireesha2 weeks ago
This is the third purchase I have made with ezcontacts but the first order I actually received. The other 2 orders I canceled and got my money back because each time
It was well over a month and I was yet to receive the merchandise I ordered and I got tired of waiting even though the website said in stock and ready to ship. 3 stars today though because of my previous experiences. As far as the sunglasses go I was happy with them and i did compare them to ones at the mall and they are authentic so I’m obviously happy About that. I guess 3rd times a charm but I will go be buying from them again ...
Review by Lingfeng Aerenga2 weeks ago
Love purchasing glasses here but they are always too loose when they come in the mail and takes me time to adjust. I wish I had an option to request to make arms tighter before it's sent out.
Review by Eddiek Lobnow2 weeks ago
Great service and very helpful people on the phones!!
Review by Iwata Bankovskis2 weeks ago
Took 13 days from the day I ordered to receive my contacts! Any other company I’ve used was no longer than 5 days
Review by Sianee2 weeks ago
Wonderful service! I'm very satisfied! I will definitely be ordering more glasses from this company!