The site is fairly easy to use (but at times you do need to clear cache for it to work properly, thus the 4/5 rating). The customer service is fairly average, response rate (when connected) isn't too long but could be faster. Checkout is secured and the site's connection is secured. The products are amazing! A lot (if not all) of their products are non-acne causing (a lot of cheap brands' products do cause acne) and at very cheap/fair price.
Review by Mbonge1 year ago
e.l.f. products are affordable, making them good for beginners or those who want to practice, but they're really not that good in terms of quality.
Review by Koedam1 year ago
I attempted to order $31 worth of products from elf two days ago. The first time my purchase didn't go through so I redid my order and it went through. I got confirmation emails and everything from elf and from PayPal that they removed the money. I look on the site today to see where my order was and when it'd be here and it said there was no order on my account? So I emailed customer support and they said it didn't go through? So if it didn't go through why did they take my money or email me about it? I basically wouldn't of even known that I wasn't going to get my order unless I emailed them and checked my status. I would of been put of $31 because of this. Beware. They just want to take your money.
Review by Eudistes Selicato2 years ago
I used to love ordering their products when I was in college so I figured now that I wanted to start wearing makeup again I would go back to a brand I knew. I placed my order and found out that the same day or next day they started a huge sale. I emailed to see if I could get them to give me the price difference for the sale that was going on and the attitude that I was received with was amazing. I spoke to several people as no one wanted to help and finally someone told me I would get a ONE TIME EXCEPTION and that I needed to pay more attention in the future. To future sales I don't know about. Okay. Strike one. Strike two, there are no ways to return products you don't like. Strike 3, the quality of their products are hit or miss. I know you will never fully love everything from every company but they need to work on making everything better overall from quality to customer service. They used to be about quality and that packaging was kept more basic to focus on the product and now it seems they have lost site of their original intentions. They just lost a customer. I know that is chump change for them and they probably don't care, but at least now I can tell other's go spend your money where if you have an issue your voice is heard.
Review by GregoryLarge2 years ago
My order says it was supposed to be delivered today , I checked the status of it , its in Tennessee, I live in North Carolina . WTF . I was looking for it today : I have somewhere to go. Im pissed
Review by GameCrusher2 years ago
I am the client, who brings them money, can not place the order for several months because of an error on the site, but they showed absolutely no desire to eliminate the problem. I lost a lot of time trying, changing the browser, changing the account, cleaning the cookies, etc.. With the same data, I absolutely without any problems do orders on other sites. I have a print screen and proof. It seems that they do not need either clients or money. Therefore, I successfully order on other sites, and, accordingly, they have a profit here that E.L.F could have ... I think this attitude to the clients this company will not last long.
Review by Lepi Firkowski2 years ago
i spend probably thousands at sephora. i was suggested elf from a friend. boy, she did me wrong. my package has been stuck in PA (about 8 hours from me) for daaaaaays. so i contacted customer service to see whats up and she was less than helpful and honestly not the friendliest. she acted like she wanted to just get off the chat with me and the only way she actually 'answered' my question was 'well, this is how our company works' UHH NO.
recently i had to contact sephora's customer service for a product out of stock. what did they do? refund me instantly like it was in my bank INSTANTLY and put credit on my account AND gave me free shipping on anything for the inconvenience. sephora also apologized profusely. Elf didn't. elf customer service might have gave me 3 sentences and wanted out lol. good riddance. bye felicia!
Review by TaRea Stoelzle2 years ago
They are really slow, don't buy from them. Yes it's cheap, but u get what u paid for. Mediocre products.
Review by Natthasak2 years ago
I have ordered three times and was fortunate to have a great experience each time. The orders were accurate and complete. Shipping was as expected. Twice I received free gifts with my purchase. While many of the product sizes are somewhat small, the value is undisputable. Considering the quality and the unbelievably discounted prices when compared to department store prices, I am fully satisfied.
Review by Paradiseindabx3 years ago
Love the feel and the color selection but the staying power is an epic FAIL. Even with a primer and lip liner it feathers and fades and you have to constantly reapply.
Review by Sibangukuhle3 years ago
i've ordered from elf several times. my local drug stores don't have a very wide selection of elf items, and it's a bummer cuz there's a cvs about 100 steps from my door. anyway, i'm not in love with their site, it's not really easy to navigate. but what i do like is the check out section. they are very thorough and ask over and over if the shipping address is correct, etc. the last time i ordered was during Christmas, and there was not only a good sale, there were coupon codes all over the place. so i was able to buy more than $60 of items for less than $25. and free shipping. so i was quite happy. the order came complete, and everything was packaged well. i had moved since my last order, and was using a new card to pay for it. i didn't mind the extra few minutes at all.
i will for sure use this site again.
it's refreshing to be able to buy drug store products at actual drug store prices. i hate paying up to $18 for a face primer when i can get one delivered to my home for $6. in this case you don't get what you pay for...you get much more.
Review by PDub3 years ago
tried to place an order twice, one credit card denied, then tried another, it was also denied, called the bank, said my order was charged then credited back, TWICE! now I have to wait to get my money back from 2 different credit cards, customer service was NO HELP at all, said it was probably something I typed in that was wrong, never again, BEWARE OF THIS COMPANY
Review by Limdul3 years ago
I ordered the 19 piece brush set which was supposed to come with an eye shadow pallet. The box for the brushes was torn up as if it had been ripped open and they never sent me the eyeshadow pallet. I emailed a compliant and was advised the eyeshadow was "out of stock" yet it was still for sale on the website. I was also told my item could not be resent because of shipping delays in the warehouse. Worst customer service and not high quality products. Don't waste your money.
Review by Theruni3 years ago
I was supposed to get my package b4 Christmas as a present but the day it was supposed to come they said it was going to come on the following Wednesday after Christmas (Christmas was on a Sunday) then on Tuesday the day b4 im supposed receive it they say again it's being rescheduled for an extra day & to expect it be delivered on Thursday. Never will I ever buy something online from them!! Horrible shipping been almost 3 weeks since I placed my order.
Review by KatRus Scurfie3 years ago
An excellent product. The color is perfect, it has a very nice feel, and the high SPF is great!!!! Please keep making it! jodi
Review by Imro3 years ago
So they took my money and lied abt the order shipped already. The tracking number they provided was invalid. I had to dispute to charge thru PayPal. Such a terrible company. I guess it a blessing. Wearing cheap made in China makeup can disturb ur hormone and affect ur health.
Review by Panchal3 years ago
When I placed my order I had an issue with the website crashing at payment page but the customer service team were quick to respond to me to advise the order had processed fine. Delivery was quicker than expected overseas and well packaged. When I ordered there was an offer for a free mystery pack when spending more than $10 and OMG the amount that was in the pack was amazing! It's all makeup items that I will use too which is fantastic and I couldn't believe just how much I had received for so little - thank you e.l.f!
Review by Limerant3 years ago
I ordered 10 items on their very slow and frustrating website ( alarm bell no 1). Took 15 mins for payment (repeated) to actually go through ( alarm bell no 2). Took 2 weeks for the " thank you for your payment" (no 3). One month later and Im still waiting for shipment details... I love ELF products but I've been forever put off purchasing anything from them online. Everything. Seems.To. Take. Forever.
And to make it worse customer service are extremely rude,and ignorant. Im Australian, and being asked if Im an "abo wog" and if my parents where prisoners and laughing, is NOT acceptable.
Review by Virinda3 years ago
This is the first time I have ordered from the elf website. I have ordered elf products from the Ulta website and I just LOVE them. They are very good quality for being so cheap. This time I ordered around $30 of products plus I used the "BESTOF2016" to get a free pack of sample things that is supposedly worth $18. After reading these reviews I have instantly regretted ordering right from their website. I wouldn't be so worried if it weren't for the fact that once I filled out my order and inserted the credit card number it had all my information correctly written down but it said "0 items in cart; total: $0.00". This happened the first time I filled out the order so I filled it out a second time. Hopefully it was just my phone acting stupid, but if it did charge the credit card and it ended up not being just a glitch in my phone, I will be very mad.
Review by Bosun Feremans3 years ago
OMG! $3? Really? I can't believe how much I love this stuff! SPF 20 is perfect for running quick errands. It spreads across the skin effortlessly and dries down to disappear and you can't even feel it on your skin. If you want heavy moisture or full coverage this is not for you. But for light coverage and moisture it's perfect. I do apply my regular moisturizer first. I would pay way more, but for $3 it's a steal!
Review by Ennyl3 years ago
I ordered some make up from them. I miss spelled my address but immediately emailed them. They did not get back to me until AFTER my item shipped. Then refused to refund me until they recieved it back which we all know would take a week or two. So I fought and told them I wanted my refund now since there customer service was so poor they should of caught the correct address. So once I bugged them they finally said they refunded my account. Told me it would take 5-7 business day ok so that goes by 7th day I call them now I am told it will take 7-12 business day so I'm little aggravated but I cooperate of course. 14th day comes . Now I'm being told to contact my bank and they will prove it was refunded. So I contact them they tell me there's no trace of a refund so there not much they can do. So long story short I never got my order nor did I get a refund to this day. Be careful they are a scam!!!
Review by Shtinarov3 years ago
I called because I had an issue with my recent online order, the rep got loud with me on the phone and was mumbling all kind of rude stuff to me "I can't deal with this back and forth all day", well resign from your current post. I didn't beg u to work there and I spent my hard earned money at your company to be treated like "nothing"?!?!
After letting her know it's rude and unprofessional to speak to me like that she simply laugh, said have a good day and hang up the phone.
I work for a company who values customer service and would been given my pink slip should I speak to any customer in a rude manner.
Review by DCChatnoir Brouk4 years ago
I, personally, have not had such bad experiences as everyone else here has. I've made two orders from them so far, and everything that I ordered came in the box + the free gifts I received with both of them. They're cheap, great for beginners, and the shipping takes less than two weeks (it's always here before it says it will be). My only complaint is that the products are small, but for $1 - $5 cosmetics who can complain really?
I would like to dispel the myth that elf sells your information to third parties, as one person said below. Elf has a deal for new customers who make an account where when you spend $25, you get a free magazine subscription and it shows it right there in checkout. You can either accept the subscription, use it as a $24 rebate, or delete it from your cart. I decided to rebate mine, making my second order from them only $5!
Review by HeartbrokeninIndiana4 years ago
I am a regular online elf shopper (monthly) I order from Canada and they never cease to amaze me on how fast everything arrives, how beautiful everything is and the prices..don't get me started! I will Forever be a Huge fan! <3
Review by Hjörleifur4 years ago
Great prices. Great product. I had no problems at all with them. Thanks for being 1 of few great sites to online shop.