I ordered Ray-Ban Aviators from Eyerim. Here's my experience:
The shipping was fine. Took GLS about a week to deliver them to Northern Europe.
The glasses came defected. Left lens was partially popped out of the frame. However, I couldn't bother to ship them back to Slovakia and pay for it. Instead I bought a precision screwdriver kit and fixed them myself. Right side temple was also a bit loose so I tightened it up.
I'm like 95% positive that they're legit. I had an actual pair of Aviators around to compare them to... It seems that the reason their prices are lower is that they sell defected / b-stock glasses. It's a gamble really so I won't be using it in the future. Save yourself the hassle and buy from somewhere else.
Review by Affsor Litte5 months ago
I ordered a set of sunglasses with EyeRim.
They told me that the delivery time would be around 15 days.
Within that timeframe they indeed delivered the glasses. Unfortunately the model turned out to be too small irrespective of the tool they offered for sizing.
No worries, the shipment I received contained a form I should use when sending back the products. It listed a small questionnaire why the product did not match the required expectations, I listed I needed a larger model etc. The form went on to tell me to send the glasses back to a specific address i.e. Amagerbo Kiosk to the attention of a lady. AT Amagerbrogade 5 in Copenhagen.
After two weeks of silence I decided to follow up. I was told they did not received the package. In the mean time, when tracking the postal shipment I was informed that the package was not accepted (address unknown) and it was processed for return to sender.
I was told by EyeRim that I probably used the wrong address, I was sure not but could not prove it as the RMA form was in the shipment. After two months I finally received the package back and luckily the original RMA form was still in there, with ... the address as listed above. I copied their OWN RMA and sent it by e-mail, since then I have been in the most idiotic discussion with them where they insist I used the wrong address and denied that the above address had nothing to do with them. I should have checked their web site instead of following their paper instruction. I should have contacted them. Irrespective of the enclosed RMA form I followed to the letter.
Buyer beware! These people are a few cards short of a full deck.
Review by Arbind6 months ago
I ordered my sunglasses with Eyerim.si (Slovenia), but basically it is the same company. I am very happy with my Rayban glasses, I had to wait a bit for them to be delivered, but I was warned in advance they don't have them on stock and the delivery time will be about 3 weeks, so all good.
The glasses were 100 EUR cheaper than at the optician in Slovenia, so it was more than worth to wait a couple of weeks :)
Review by Jacobsona8 months ago
Authentic product and fast delivery. Item was shipped from Slovakia to Denmark with tracking available, and it arrived within 4 business days as described.
Review by Farmiena10 months ago
Worked fine - delivered on time.
Review by Chew Sharpling11 months ago
I just received my glasses.. when i opened the package.. pulled out the glasses.. they were so dirty and dusty.. and with further inspection of the sun glasses i noticed a big scratch .. what kind of company sends packages to customers without inspecting the glasses beforehand. Im so pi$$ed and dissapointed.. i should have paid 50 euros extra and gotten from another shop. Now i need to send them back for them to inspect and wait another 3 weeks.. worst company ive ever dealt with.
Review by Abduallahi Boerchi1 year ago
I ordered a pair of Ray Bans while being on a vacation. When i Got home, a Nice pair of authentic Ray Bans was waiting for me. I can say nothing more than I am completely satisfied with eyerim.
Review by Katash Nkanga1 year ago
Overall good service and correspondence. Excellent pricing!
Ordered a pair of Ray-Ban Erika. Payment went smoothly and securely. The glasses arrived in a matter of 3 days (Denmark) and were nicely packaged and well protected.
However, they looked nothing like I expected, which might be a result of a 'shine effect' which is arguably super difficult to photograph.
Okay, so I wanted to exchange them for another variant. In order to return the package, customer service must be contacted via email, and sure enough they replied the next day and let me know how to go about returning the package.
(Side note: I wrote in Danish, got a reply in English, replied in English and this time received a reply in Norwegian - a bit strange, but my contact was super friendly and answered all my questions in a nice and clear way.)
An unwelcome surprise: The package must be shipped to Slovakia after being received in Copenhagen, and the full return process (that is, from the day I shipped the package until the day I received my money back) took 16 days. Then I was ready to order my replacement product. This was a bit of a slow way to do an exchange, but still customer service remained friendly, and everything went according to plan.
I ordered another pair of glasses, and they arrived just as swiftly, just as well packaged, and I am happy!
I would definitely recommend Eyerim because of the excellent pricing, friendly customer service and secure payment system.
Products (Ray-Ban at least!) are authentic and genuine, and Eyerim are easily found on Ray-Ban's own list of certified retailers.
Review by Ignatius1 year ago
Great service and beautiful authentic products
I recommend this to everyone
Review by Þórður Waid1 year ago
Ordered from Hungarian store, but no answer to my mail ...
After contacting via Messenger they promptly answered and could solve my problem. The Hungarian partner is absolutely 0, no communication, but the international support is absolutely perfect, if you want to buy from them and you cannot get the product in time contact only the international support! They were really helpful.
Review by Jahniece Witka2 years ago
I ordered from the hungarian store. I got my rayban in 4 days. I had some problem with the case...and they sent me another one. Customer service 5 stars!
Review by CatherineElkins2 years ago
Do even think about buying anything from eyerim!! ordered a par of oakley sun glasses this summer, the glasses where out of stock but they promised delivery in a month. After a week i received an e-mail from them, saying that my order was a week old and they haven't forgot about me..... That was the last time i ever heard from them sadly. I never received my order, and i lost my money that was already transferred.!!!! I contacted the police but nothing have happened jet so far.
Review by Disey Gainulin2 years ago
Authentic / Good prices / Large selection of designer glasses.
I ordered a pair of hard to find Prada sunglasses from Eyerim in mid-June.
While it took longer than expected to receive them (3.5 weeks), the communication with Eyerim was clear and they responded in a timely manner.
The glasses were authentic; sealed, original box, all original packaging as if I purchased directly at Prada, which I have done previously.
Review by Mileigha2 years ago
Fake product! I hope they refund me.
Review by Pritanjali2 years ago
I don't recommend !They don't respect the shipment period ,the customer service is not professional , they are not serious !!!
Review by Patry3 years ago
Ordered my glasses over two weeks ago ,still nothing. According to the website the glasses have not even been sent out yet. No response from customer service. Poor service. No updates. No responses. I will never use this company again.
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