We have storage at 1200 Legion NE Albuquerque, NM. There is often nobody on duty here despite claims of this being a secure location.
Our trailer was broken into and burglarized and there was no employee to be found anywhere. Called corporate who said they would contact the manager. I observed a homeless *** living inside the security fence on the property. As there was nobody to contact locally the *** is still on the property.
Contacted the police who suggested I file a report and I did. I have noted many times that there is nobody around who works for Extra Space and on Sunday the place is wide open. Evidently the security cameras are useless.
Unsecured property and the customer service has been non-existent. I have attached photos of the house that the homeless individual built on Extra Space property,.
Review by Jasonas Demme3 weeks ago
My only thing is if anyone read this and answer this because they can't is if you rent from them today and they say your first month is free when should your first payment be
Review by Aushay3 weeks ago
I WOULD NEVER EVER USE THIS PLACE AGAIN. PRIOR TO RENTING i ASKED MANAGER ABOUT THEFTS AND BREAK NS AND WAS TOLD NONE HAD OCCURED IN OVER TWO YEARS. I WAS IN MY UNIT FIVE DAYS WHEN IT WAS ROBBED. SINCE THEN I KNOW OF AT LEAST THREE OTHER UNITS THAT HACE BEEN BROKEN INTO. THIS FACILITY PROVIDES NO AFTER HOURS SECURITY WHATSOEVER. SURE THEY HAVE CAMERAS BUT THATS GREAT AFTER THEFT. THEY HAVE BEEN VERY UNHELPFUL WITH REGUARDS TO MY THEFT. I HAVE HAD MY UINIT TWO MONTHS AND IN THAT TIME THERE HAVE BEEN THREE MANAGERS. DO NOT RENT FROM EXTRA SPACE STORAGE
Review by Caiafa3 weeks ago
Excellent service.. way better then U Haul..
Jessie was awesome , quck , and VERY helpful....got me sold!!
Review by Carrotk1 month ago
Buyer beware! I've never had a storage unit so this was my first experience- and not a good one! The actual renting of unit was smooth and easy. Less than 48 hours later when I go to put some things in I realize that the door that leads to the actual unit (it's an inside unit) would not be large enough to get my belongings thru. I went to the front desk and the lady tells me if I want the SAME SIZE unit but outside that the price would be almost double! The prices went up.... which in my opinion they should still honor the price I had JUST signed 48 hours prior!
Review by Winslowboy Wiegert1 month ago
I was in need of a storage unit at the last minute and happen to visit extra space storage in Euless. I was assisted by Felcia Kelley who was eager to help me find the right storage size that I needed for my move on today. She was professional and explained the details of the rental very thoroughly. If you need a storage, please stop by and see her.
Review by RUrban Wiita1 month ago
Chris was awesome !! Great customer service
Review by Mr Criddle1 month ago
How they handle an issue is just past along hoping you will forget about it and then to call back again. Corporate screens all calls and types up everything you say. I’ve called 4 different times to their Corporate and they say they will expedite my concerns and I will get a call back within 24 hours and no call back has ever occurred.
Dealing with your local manager for the commercial leases and discussing concerns, you will most definitely get hung up on. They have no structure to handle an issue. They rather just turn their back and shut you down.
Extra Space Storage wants you to abide by their contract and when it comes down to your Security Deposit they do not know how to follow their 30 day return as stated in contract.
Review by Kretz2 months ago
We rented a spot for our trailer. 5 months later they increased $10 a month. Another 5 months another $10. They start you low and keep increasing it. We moved the trailer to a storage place that hasn't had an increase in 5 years. Store on Germantown Rd Cordova
Review by Crizona2 months ago
Save yourself a ton of stress and stay away from extra space storage on oak tree rd in Edison nj! They doubled my rent after 4 months from $99 per month to $199! So I gave them a few weeks notice that I was moving my things out and cancelling my unit with them, only to find pending charges for the following month! That is illegal! They were told to stop charging my card and they are trying to steal another month when I have moved out and they know it!
Review by Steven L2 months ago
Very nice and helpful I will definitely visit again if needed ask for Pauline
Review by FaisalRahman2 months ago
I give them 1 star because the measures of the space were not the ones they mention on the web.
I rented a space of 5'×6'x4' and it was only 4'10"×5'×3'10".
I rented 120 cubic feet of space and it was only around 95 cubic feet of space.
THAT IS NO FAIR.
Review by MacMusic2 months ago
I would give them no stars if I could absolutely the worst experience after multiple rebrandings of the business. The newest one is Extra Space Storage same bs in the same spot. After finding out that all my clothes were damaged because somebody decided to smoke marijuana around the area and shut off the sprinkler systems I get told I'm only covered for $2,000 in addition to that I asked what am I supposed to do Waze all the damage clothes this little West Indian girl who works there tells me I have to take it with me I told her there is no space in my car and then tells me that I have to figure it out then I asked her as a courtesy they should take it since I just took a lost that as a courtesy they should take the destroyed items with them she replied by saying that they will not and if I leave it there and they're going to charge me a clean-up fee the how you going to charge me a clean-up fee when my items were destroyed in your care I don't understand how that even make sense at least have the decency to at least take care of that. Her nonchalant attitude it's really what ticked me off she was not supposed Vedic or empathetic to the situation as I drove all the way from Jersey to go pick up some suits for work and I lost everything the other employees that were there one more sympathetic to the situation needless to say I'm done with this place
Review by Pazit Ohryn2 months ago
Alex was the bomb!!’
Review by Beedie2 months ago
Once again I’m giving my input on one of the Best Store Mgrs. ever...Hermilo Marquez. Twice I’ve had to go thru some changes with my bank about my account not being paid, Milo as he’s affectionately called went Up and Beyond all measures to help me clear things up. He’s so Professional and Courteous and takes his time to ensure that what ever the problem is he’ll help fix it. A Big Thumbs Up Extraspace for this Mgr. on Elston in Chicago Illinois.
Review by Ambord Dzula2 months ago
Darrin was very helpful and informative. Covered any questions we had. Very polite and the place is very very clean.
Review by Niamhmurphy3 months ago
awesome！！ prefect service！
Review by Annasgram3 months ago
Extra space storage on oak tree rd in Edison nj is horrific!! Save yourself a ton of stress and avoid this place! I rented my unit march 28 2019, total was $99 per month, in end of june I received a letter letting me know that my August payment would be $199!! After 4 months they doubled my rent!! I had to move my stuff to a new and better place! I was assured that they don't use shady tactics like that! Update: today I discover they're attempting to steal another $199 from my credit card!! That is illegal!! I paid for my last day and moved my stuff out and they're robbing me!!!
Review by Kloie3 months ago
Extremely helpful. Easy service and they were all very kind! Highly recommend!
Review by Clowne3 months ago
We were very unhappy with the storage company that we had our motor home at then Extra Space Storage took over and we are so happy we stayed. There was a problem when our information transferred from old company to Extra Space Storage however Marcus Donnelly who overseas Extra Space Storage on Rabon Road in Columbia, South Carolina was remarkable. He calmly talked with the IT department and made sure we were updated on the progress. Marcus apologized for the inconvenience however had all resolved quickly and to our satisfaction. We could see the changes Marcus has done - Office very clean and organized, storage area clean, were given a permanent space to park our motor home, and he does not just sit in the air conditioned office. On our visits we found him outside cleaning, picking up trash, making sure customers were okay or they had any questions. Marcus is what Customer Service is all about and as they say he gave us a WOW Experience. Again so happy we stayed when Extra Space Storage became the new owners.
Review by Equria3 months ago
Addison, TX location: Employees are friendly, professional and very helpful. The facility is very clean and well kept. Easy access and units are ground floor. Stevie, the Manager is the TRUE definition of Customer Service. She has always helped me, very professional and always returns my calls in a timely manner. Kudos to Stevie!!! -Vance
Review by Natraj3 months ago
Ms Shawn was very nice and polite @304 w Airport Fwy Irving tx 5 Stars ⭐️
Review by Tinseltown Nupa3 months ago
Went to Extra Space in Port Charlotte today, Trish helped us out. She was great, professional as well as personable. The office and grounds were spotless. The prices were reasonable. Trish helped us figure out the type of space we needed and explained everything perfectly. We were able to rent out space right away and begin moving in immediately. My husband and I are very happy with our storage space and our experience.
Review by Shoyeb3 months ago
Felt I was scammed - orig online price $29.99 then added was quoted $23 for yr insurance but charged $23 per mo. Also price raised 2x within 10 mos (now $50 for 5x10), and since unable to get reply back from corporate regarding $20 late fee, I was unable to pay online, over the phone or even in person unless I would pay the late fee. Due to initial issues in which Extra Space overcharging my card on file ($161 credit balance with email stating I would receive it back but they never sent it), I felt since only 1 day past the move in date that I would dispute the $20 late fee. I've been waiting for a callback 3x, and when I tried to contact again today, I was told there was no one else to speak with other than the district Mgr that took over 3 weeks to call me back, and now the current charges are over $280 for 2 mos rent??
Review by Amarnath Grayshon3 months ago
Good Customer Service, Friendly explained everything to the T.😊