A WASTE OF TIME BUYING FROM EXPRESS TOOLS online. They do not remove items or indicate that they are out of stock . You search , you pay , you expect next day delivery and what you get the next day is a blunt email stating "item not in stock. Your card has not been debited" . Then you have to wait up to 10 days or more for your payment to return to your bank. My order was for a £180 heater needed for this extreme weather, so not only do Express Tools waste my time they have now left me unable to purchase from another source as the payment is in limbo . It is about time companies like Express Tools who have low customer care get a charge slammed on them for doing this kind of thing.
Review by Lahache4 years ago
Fast delivery, great price
Review by Kaviyarasan4 years ago
I ordered a heater as our warehouse was just too cold, and it was delivered the next day.
Fast Delivery, Great Prices and email updates regarding the order
Review by Chamina4 years ago
delivered in time, always professional
Review by Paddling4 years ago
Bought an huge tool cabinet combo and ET had the best price, quick service.... Great..... But TNT lost one part of the delivery.!!!!! A huge 4'x3'x2' rollacab...... !!! How do you lose something that big...? Anyway ET delt with it quickly and nice people too
Review by Beinhor4 years ago
Product was as described, packaging could have been better but no damage occurred, an e-mail with dispatch info would have been helpful and avoided me making a call to enquire if it was in stock or been dispatched
Review by Raynee4 years ago
Emailed them asking if what I wanted was in stock, I received an email back within the hour to say yes the item was in stock, ordered the item and it was on my doorstep the following day. they were not only the cheapest I found for what I wanted, but also the fastest to not only respond to questions but to despatch the item as well, couldn't recommend them more from my experience.
Review by PhilHowe5 years ago
Hassle free, and first class
Review by Hobbytronics5 years ago
Ordered on line and received far quicker than expected. Excellent prices and great service
Review by Izayveia Renion5 years ago
ordered on the fourth, received on the twelth, a little late but apart from that good service. Could of done with a courtesy e mail or tracker for delivery.
Review by Fbord5 years ago
Its difficult to assess when promises have not been kept on supply, although payment has been taken I still haven't received the machine that I ordered, very poor service.
Review by Vdwgary Trinkaus5 years ago
Usually we find any old excuse to deliver a day late in the North of Scotland. Exact order, next day and complete paperwork. I like it.
Review by Barchid5 years ago
I ordered a set of step ladders which arrived on time, however I'd mis-judged the size so had to return them for a larger pair. Phoned up and everything was sorted within 15 minutes. Original steps were collected and as promised and awaiting delivery of the new pair.
Review by Chifor5 years ago
I placed my order late in the day so Imagine my surprise (and pleasure) when my item arrived by courier early the following morning. I highly recommend these guys 100%... especially if you are needing to get hold of a particular tool FAST!.. as I was.I'd Definetly do business with this company again... FIRST RATE!!
Review by Daibhid5 years ago
As a matter of urgency i needed to order item from express tools.
When i ask for some advise Matt from customer service gave me guidence. When i purchased the item, it was delivered on time as promised.
Review by JoaoVarela5 years ago
Product as described, very fast delivery, would use again.
Review by QueenieB5 years ago
i ordered some equipment and it was delivered bang on time. would definitly use them again.
Review by AumRa5 years ago
easy to use website, fast delivery, would recommend
Review by Dguam5 years ago
Happy to offer good advice, very competitve and prompt service
Review by JadeLLLL Rozenburg5 years ago
Express Tools provided good service and great price but their courier, UK Mail, was shocking. I was out both times delivery was attempted and the card put through had not been completed on either occasion. When trying to use the "Manage my Delivery" website to rearrange the delivery or organize to pick up instead, website wouldn't recognise me because not only were the delivery drivers too lazy to complete a few words on the card but also log onto their system. On using their phone contact number it would hang up after around 20 rings. After multiple attempts over a few days, I finally got through and managed to organise to pick up later in the week..... I'd rather pay a higher price as I wasted so much time chasing these with the courier. Express Tools change your courier! Unlikely to reuse Express Tools Ltd again for this reason only.
Review by Zoeputt5 years ago
Placed order for Probst tp screed on sunday night at 11pm tue morning it arrived ahead of shedule to the north of scotland well impressed and will be back to shop again.
Review by Ararsa5 years ago
I found Express Tools online after an internet search, their price for the product I required was very competitive. Delivery was on time as specified. There was a slight error with the invoice however this was sorted out instantly after one call. I am very please with the service I received and would recommend them to other businesses.
Review by Daheem5 years ago
I ordered ladders online. there was an issue t=with the order but they phoned me and sorted it out and then the ladders arrived. there are good quality ladders.
Review by Minkeyblue Verro5 years ago
Ordered Sealey AP4105B American Pro 5 Drawer Topbox, delivery was really quick and absolutely no issues, will use again
Review by Jusstine5 years ago
Best price ladder on market. Good quality and value. Delivered on time.