From a buyers perspective...
We viewed a house having sold ours to first time buyers, we felt it was overpriced and didnt want to offend with a low offer, we were encouraged to make any offer of what we felt it was worth (makes sense I suppose, every offer is an opportunity and you dont know peoples positions etc) it wasnt less than the seller paid.
After we made the offer we never got a formal acknowledgement or response... we chased an answer to be told it was rejected.
We then increased the offer after having a think about our alternatives with our buyers pressing to be in, we never got any response to our increased offer from EA, we chased it twice and rand the phone on numerous occassions only for it to ring out....
I even emailed EA head office to check if the agent micheal I had been dealing with still worked there, no response.
I dont know if the seller even got the increased offer... Never mind one along the road came up a few weeks later and we've since bought that but a warning to others thinking of using this company, theyve been terrible for buyers!
Review by Hormoz Refvem3 weeks ago
China has been brilliant. She has guided me through in such a helpful and caring way.
Review by Diloro3 weeks ago
Our property had been with another estate agency for over a year with very little traffic. We signed with express and property was sold in six weeks.
Natalie Jenkins was our sales progressor for the sale of our property.
There were lots of trials and tribulations along the way as our buyers conveyancers were the worst ever. Without the support of Natalie at Express We might have thrown the towel in. However Natalie was there to chase them up, cheer us up and never let us down.
If you choose to use express and are lucky enough to get Natalie as your sales progressor you will be in very good hands really cannot recommend her and express estate agency highly enough.
Review by Somersetbetty Derrow4 weeks ago
This review is not only for Dan but Express in general. I like the way everything has been handled. I especially like the email AND messages for potential viewings and continuous confirmation. Followed by personal backup by phone calls not only from Dan but others.
Obviously your format works as sold within 3 weeks. STC.
However, nothing is sold until the contracts been signed, so as a disclaimer, I reserve judgement. As it stands Dan has done everything right and has kept in personal contact.
Review by LettyAnn1 month ago
Gave us great expectations and then continually wanted to reduce the price.
I feel any agent could have sold the property once the price had been dropped to the price it finally sold at.
Review by GinaF1 month ago
Tara was friendly, helpful and very efficient. Thanks for your help!
Review by TAxb1 month ago
Brilliant company. Ed should get a rise and a company car.
Review by Jod LaPace1 month ago
Excellent, very efficient and professional service. Thanks a lot!
Review by Sfats Kaye1 month ago
Two Bright Stars
I had the most gratifying conversations with Kerry Devlin & Nicole Bradburn. Both ladies executed their job to perfection. A dream team
Review by Customercoz1 month ago
Tara redeemed my faith in express , great energy and communications , credit to you
Review by Klodi1 month ago
Very happy overall, excellent service exactly what was promised, will definitely use express Estate Agency on my next property thank you for a great service
Review by Arsyila1 month ago
Superb service from start to finish. Would have no hesitation in recommending Express Agency to either buy or sell your property. Very professional! Superb communication from each department as you progress your sale. Can't rate them highly enough. Thank you.
Review by Kedric1 month ago
Lynn was friendly, ultra efficient and very practical in her approach. She has made everything so far so easy and she was an absolute pleasure to deal with. I would use Express Estate Agency in the future as a result of my experience of your service with her.
Thank you Lynn.
Review by Eshwin1 month ago
Very friendly ,supportive and quick response team. Thank you
Review by Alnesha1 month ago
He has been very good.
Review by Mr1 month ago
Have been extremely helpful in helping me purchase my first home. Thank you for all you have done so far, looking forward hopefully to it all going ahead smoothly.
Review by Seagrave Dirolfo1 month ago
Paul was very helpful, honest and personable. He got things sorted out quickly, gave good advice, was objective and he was also apologetic for the previous calls I had received from your agency (it’s not very often organisations apologise these days). He quickly built up a good rapport with me and this worked well.
Review by Iley Jalillo1 month ago
Kept me informed throughout though I did more myself in support of the sale than I realised I would for the money it cost.
Review by Shantericka1 month ago
Everything was easy and straight forward starting from booking the viewing online via email. The viewing was on time and the follow up was great.
Review by ErolBal2 months ago
Not only poor. 1 viewing in 20 weeks, but ignorant. E-mails ignored. Telephone calls not returned. Never listened or responded to requests made to them. One star rating is generous
Review by Dtruong Sidmouth2 months ago
Natalie Jenkins what an absolute pleasure it was to deal with you. You were amazing from beginning to end in a very long process. You were always available to have a quick chat with about what was going on and always willing to find out and update me when my solicitor would not come back to me. Wish you all the best
Review by Masharaf2 months ago
Shouting and arguably
Review by Kiws2 months ago
Just exchanged on our first flat which was managed by Natalie Jenkins. She has been brilliant with communication with me throughout, and was very patient with my queries and chasing.
A very happy first time homeowner!
Review by Mikis2 months ago
Express Estate have been excellent our dealings with George Mears couldn’t have been better, professional and friendly.
Review by Daknbleka2 months ago
Good communication and quick replies by Mark; relevant advice and guidance. However, I was not aware EEA does not provide ground workers to arrange viewings which created difficulties.