We ordered a stainless steel shelve and it arrived bang on time a few days later in perfect condition with gls. We also had a tracking number which kept us up to date with the delivery right through the weekend. Excellent service and great value.
Review by Lepi Ugurlu10 months ago
Ordered a sausage stuffer which unfortunately arrived slightly damaged due to courier mishandeling. Was offered compensation or brand new machine. Great service. Only reason for loss of a star is company is impossible to get hold of on phone and when you do get through the automated service doesn't work and just loops over and over
Review by Bafford1 year ago
I would like to thank expondo for the vast amount of professionalism shown. I bought 3 electric chafer dishes and had a party coming up soon. In the comments section of the order I asked if they could send it ASAP due to the party coming up. Not only did they send me the products before the estimated deadline but they also acted on the same day of the order despite the short notice. Moving on to the quality, there is no doubt that the quality met and surpassed expectations. Clear quality craftsmanship. Since they were coming from Germany, the plugs would need an adapter to work in the UK. To my surprise, they were actually provided, despite there being nothing mentioned about adapters being provided in the listings. A clear indicator of outstanding customer service. I would definitely recommend ordering from expondo and would definitely use again. Well done team expondo!
Review by Nectar1 year ago
i bought a chocolate melter paid full price £199 on 10/9/17 last weekend put gastro pan with over £200 worth of pavoni cocoa colours and a £145 devilbliss spraygun and a airbrush to warm up for spraying chocolate in switched it on and the unit failed overheated to very high temperature im guessing over 200c unit was set at 35c melting the plastic bottles the hopper for the spraygun. on the website it says 3 years gaurantee yet now theres a problem the reply is that it is only gauranteed for 6 months !!!!
so obviously the 3 year gaurantee is a sham !!
the sprayguns are unsalvageable as the internals have melted plastic in them i cant get out
quote from expondo website
In addition to your legal defect-related rights, we also provide a three-year warranty for new products from the brands Goldbrunn, MSW Motor Technics, Physa, Royal Catering, StaMony, Stamos Soldering, Stamos Welding, Steinberg Systems, Ulsonix and Welbach, which are advertised accordingly. The warranty period begins on the payment date, and covers the whole of Europe. In the case that any material or production defects are identified during this time, we can guarantee you within the warranty period with one of the following services, subject to our preference:
Free delivery of the appropriate replacement part or
Free reparation of the product or
Free replacement of the product with one of equivalent value (if necessary also a succeeding model, provided the original product is no longer usable).
reply from expondo by email is that they only cover goods under warranty for 6 months after that they have no liability
in further emails i was goaded by an expondo representative! those said emails i havent replied to.
all in a total sham outfit i shall be buying another chocolate melter from another manufacturer/supplier, and all in ive lost nearly £600 due to shoddy expondo equipment if you own or do buy this chocolate melter from them i warn you to never leave the unit unattended it seems well made tho after some investigation the control unit and thermostat are very cheap components you can buy for $15 online and being sold to me as a brand new unit and also as professional equipment i think it would be reasonable to expect unit to last longer than 7 months before any component failure
my advice to anyone considering buying from expondo is to buy elsewhere !
Review by Avalin1 year ago
Bought a 'professional ' grade Royal food processor and its motor has burned out very quickly , I actually only used it about 6 times in total and never more than half full . Expondo refused to look at it despite 12 month warranty. they told me 'any fault shown after 6 months cannot be the fault of manufacturing unless proven otherwise' . Totally not up to the job and they shouldn't sell such throw away items like this. Chinese manufacturing at its finest . Advice don't buy this if you intend on using it for any sort of catering as they really are rubbish.
Review by MartinMds1 year ago
Very good seller
Review by Matio Polehn1 year ago
I am a regular customer of Expondo. In general their products are excellent. If sometimes I had an issue with my orders their customer service was excellent and sorted out immediately.
Review by Volney1 year ago
Smooth transaction. Neat and clean. No issues.
Review by Shiva1 year ago
I bought a electric furnace from Expondo, it arrived and within 10 minutes stopped working, they asked if I could look at it to ascertain what was wrong, my neighbour has electrical experience so he had a look, we thought it was the element, Marianna said they would collect it and check it out themselves (I sent the crucible with half molten copper stuck inside).
I was infomed via email a week later it had been fixed and there were two items they replaced, it arrived back (due to where I live it was easier to get it delivered to a workplace) I picked it up and got it home, everything was ok until I unwrapped the crucible, It was in two parts, I immediately emailed Marianna to let her know, I tried to fit the two parts together to see if it was fixable or how it had broken but they wouldn’t marry up, as they were the only two parts in the paper it suggested to me other broken bits were missing, whomever had wrapped it had done so with it being broken.
I have emailed everyday since but not heard from Expondo, they have know had £415 of my money since the start of October and I have a glorified thermometer.
Review by Edday2 years ago
Everything is good perfect customer service !!!
Review by Athanasatou2 years ago
Having ordered another piece of machinery from Expondo,
The service and delivery is first class,also the product is well made.
Worth 5 stars.
Worth buying from this company.
Andy's (B-B-Q Meats)
Review by Frina Ranko2 years ago
Fantastic prompt service delivering a quality product
Review by Marytheresa2 years ago
The plug which came with the product I bought (toaster) has melted. Very concerning. I've only had the toaster for 2 months.
Review by SarahFinch2 years ago
Excellent efficient company
Review by Minphaq2 years ago
Ordering was very easy, delivery slightly confused and took three attempts to deliver by parcel force. Looks good though and much cheaper than similar products from catering suppliers
Review by Gemgirl2 years ago
My strong recommendation is not to deal with this company.
Our order was misdelivered (to another company in the area - not a "neighbour" and not to our business address), confirmation of this was obtained from the courier and supplied along with confirmation that attempts to recover the miss-delivered item had been unsuccessful (by both the courier and us). Despite this Expondo has refused to do anything to remedy the situation despite a clear contractual obligation.
As a consequence recovery of the price paid has had to be sought through my credit card company, failing which legal action will have to be taken.
I do not normally post negative reviews but this Company's conduct has been so unreasonable that I feel an obligation to post this warning.
Review by Tomasovszky2 years ago
Product was fine but I was very disappointed to be told that I would have to pay more before delivery would take place and this after promptly paying the full, agreed, stated purchase price. I was told that the reason was a change in exchange rate between placing the order and the delivery. In the UK this would be in contravention of the sale of goods act but when they already have your money what are the options? This is the very first time I have experienced this kind of sharp practice.
Review by Perkine2 years ago
Review by Bredera2 years ago
We ordered a stainless steel stool to complete our new shower room. As I have COPD and need to sit down to towel dry after a shower, this was ideal. Lightweight and easily portable, can be moved to immediately outside the shower doors. It's only a small room and so not a lot of space, this stool just fits in nicely. The item was sent tracked and easy to follow, very fast delivery within five days. The only downside was a very small scratch on the top where the plastic protective cover had partially slipped out of place, which is why four star rating instead of five, a bit more packing inside the box would possibly have helped.
Review by Libryan2 years ago
quick service and delivery
Review by Lelahnie Ormonroyd2 years ago
great reliable service
Review by Bafford Tramonti2 years ago
Deserve praise for communication and product. Quality.
Review by Jackscuba Saifkhani2 years ago
1000kgs Crane Scale, internet price was very competitive and delivered in 4 days from Germany to the UK
Review by Meki2 years ago
Good product at a good price and pretty quick delivery as well.
My only criticism would be the very poor packaging sort that out and you would have another star.
Review by Shainne2 years ago
The Welding Machine arrived as promised, well packed and in good order.
When testing the machine, DC straight and pulse worked well, but trying to weld Aluminium was not so successful, the weld current appeared far higher than settings, burning the tungsten electrode and creating a lot of white fumes and dust, and the welding arc is very difficult to direct. Pulse Arc worked better but still produced a much larger weld than the settings and the 1.6 mm electrode would on other machines. Even a 4 mm electrode burned away at the same low settings, but the arc goes anywhere until a reasonable power is applied.
The Torch Hose was thoroughly purged with various Argon flow rates being used for the welding process.
We have tested the new welder alongside an old machine which does not suffer any of these problems. Any suggestions will be appreciated.