They sent me a message 13hrs after I made my booking saying that my card was declined. The same credit card I have saved and used with them several times. When I called to verify my card they said the had cancelled my flight and asked me to re book it but this time I had to pay 300$ more. I booked somewhere else and will never come back. Lost my business.
Review by Cloeren Brantlid1 month ago
The price was only a few dollars different from all the other travel websites so we didn't really think to look for reviews.
However after two days and 7 phone calls later I found these reviews.
I'm still way to angry with the run around we were given, the constant promises that we'd get the ticket in 20 more minutes.' I can't even vent my situation.
Read all the other reviews, it's a very similar position. I will ALWAYS look for reviews now when buying plane tickets. This was beyond needless stress. How does this company even make money??
Review by Jhazzy1 month ago
I purchased international round trip tickets through explore trip and a fairly decent rate about two months in advance from my departure date. I received an e ticket confirmation email and was picking my seats two days prior to the flight. When I went on the airline's website, my returning flight was only available. I called explore trip, and they told me the flight was cancelled. I called the airline and they told me they never received payment from explore trip so they cancelled my outbound flight reservation. The flight was never cancelled, and explore trip charged my card for the full amount. I called explore trip back and I was told to call back in two hours. I called back in two hours and was told to call back in four hours. I was also told a supervisor would contact me, which never happened. At this point, I called my credit card company and a representative called explore trip with me on the other line. Since it was a recorded call documenting my purchases, explore trip seemed to finally take me seriously. It was from 11 am until 9 pm before my reservation for the outbound flight was finally scheduled. If you are ever in a similar situation, call every 30 minutes and get the credit card company involved!
Review by JColla Thoroughbreds1 month ago
So rude. They don't want to help. My flight got changed few days before departure, ended up buying a new flight ticket. They don't want to help, ignoring the problem. Horrible agency. Stay away.
Review by Vslav Langstrom1 month ago
Easy to book. Great price
Review by Interserve Obserwator1 month ago
Price was higher after confirming booking. While I was booking it was 177usd and when I clicked confirm, I saw that they charged me 203usd. Don't think thats legal. I called them and they told me "the flight is now 215usd (yeah because I booked my seat) so I can apply you a $20 discount, so it will be 195usd"
Review by Guetchine1 month ago
Quick and easy. The correct flight was easy to book and a refund for the wrong tickets was hassel free.
Review by Levac Quoi1 month ago
STOP! Do not use explora trip. Worst customer service imaginable. There were so many things they did that were unprofessional and sleazy I don’t even know where to start. Final outcome: 8 hours on hold. Lost $1300. They didn’t let me know I could purchase ticket insurance. So I had to buy another ticket. Thought everything was ok as they insured me I was all set up and ready to go. But then exploratrip never informed me my cc didn’t go thru, which makes no sense because there was plenty of money available on the cc. Exploratrip did not even bother to email me or call me to let me use a different card. Found out the next day 2 hours before leaving I didn’t actually have a ticket. There solution was to charge me $1000 more dollars for the same ticket. Not to mention THE WORST ON HOLD BACKGROUND MUSIC EVER!!! Be prepared to be on hold for hours. Terrible customer service. Nobody with the company speaks English well, and most representatives had a bad attitude. The story is even longer and there’s is more things that happened because of exploratrip simply not caring about the customer. Do not use this company, call the airlines directly!
Review by Redriller Smijers1 month ago
I booked a flight with the. They changed the schedule multiple times and when I contacted them that I cannot accept this change due to interference with my work. They said I would be fined 300 hundred dollars for cancellation. Being fined for a schedule change that is done by them!!!!!!!!!!!!!!!!!!!!!!!!!!
Review by Jibon1 month ago
liars and liars and liars. NEVER NEVER BOOK TICKETS WITH THIS SITE. LIARS AND THEY COME UP WITH DIFFERENT PRICES DIFFERENT TIMES.
Review by Vasundra1 month ago
Is a great service that you offer to all customers! That’s what I was looking for and I found it. Nice price and pretty easy to manage the purchases.
Review by Rodwell1 month ago
This is a scam website. Don’t use it. I booked a flight for one day and the e-confirmation showed a different day. Terrible customer service.
Review by Zhaid1 month ago
Review by WildSand1 month ago
Explore Trip.com is a really nice website to look for what I want , thank you!
Review by Yvantiza1 month ago
I read some reviews and I was apprehensive if I was doing the right thing.I had zero issues with them, it was all good. Had to call them to ask some questions and they answered me right away without any problem.
Review by AndréFonseca1 month ago
Very good I love it
Review by Beriii Zagnoni1 month ago
Helpful,proactive and professional.
Review by Shirag2 months ago
Very straightforward purchasing experience, consistent cheap prices, e-ticket promptly sent to email after purchase, plenty of Q&A sections for any type of advice and information. 5/5
Review by TaMekka Deiry2 months ago
Amazing, Easy and quick.
Review by MWatts2 months ago
Good experience so far
Review by Ariowa2 months ago
I've book flights to Japan, and airline rescheduled. Which I can't make it. So I contact the support service, they said I have to email, which I did. And back and forth emails asking for refund for whole month! Kept lagging and no response all kind of issue! End up it shows I didn't show on my flight so everything screw! Never ever ever again!!!! I dont even get my money back!
Review by Metz2 months ago
Review by Kerry Bayliss2 months ago
Prices were cheap but App coupon code wasn't working.
Review by Kirkbyfox2 months ago
Cheap deal compare with others
Review by Halit Juruvenge2 months ago
There are no information when in check my reservation in the airline’s website. I sent an email to the support team but there’s no Answer.
Our reviews are aggregated from multiple sources to give you the best overview about exploretrip.com.
ExploreTrip is an online travel website providing new choices to the international traveler’s. ExploreTrip offers substantial selection of airlines private, discounted airfares with intelligent minimal layover itineraries from USA & Canada to any part of the world ensures saving time and money for travelers. ExploreTrip offers real-time sale of domestic - international airfares and other travel services with 24/7 customer support.