Our Alaska experience was wonderful. The Golden Dome train exceeded expectations. I highly recommend it. The Talkeetna Alaskan Lodge, the Lakefront Anchorage Lodge and the Harbor 360 Hotel in Seward were all great lodges, each with their unique ambience and spectacular views. The Denali Park Village hotel was good, but their shuttle was slow to pick up arriving passengers. Denali Bluffs Hotel was average. All three boat rides: Mahay's Jet Boat, McKinley Run and Kenai Fjords Natl Park Cruise were great -we highly recommend. And don't miss the tram ride in Girdwood. Thank you Explore Tours. We had a great time and couldn't have done it without you.
Review by Omokha1 year ago
Our trip was well laid out. In addition, when some small issues popped up they were responsive about handling things (kayaking cancelled due to weather-they got us rescheduled for the next day...).
Review by Twich1 year ago
The tour needs to give more info about environment , people & culture of Nome and much less personal life story of the driver/guide. It was more an "ego trip" for the mayor and not really a "tour of Nome".
Review by Grejdanescu1 year ago
My Nome and Teller Day Tour, booked through Explore Tours was a complete failure because the local guide never showed up to pick me up at the predetermined start point and time. I contacted the local tour operator's office and found out that the guide had failed to notice my name on the tour manifest and had already left with the other individuals scheduled for the tour that day. He called me at the end of the day to apologize, which I appreciated. Though perhaps an honest mistake, it was complete failure on the part of the local tour operator to meet their contracted obligations and I expect a full refund for services not rendered.
Review by Cliadhna1 year ago
It was a great company to work with. Everyone was really helpful and friendly.
Review by Onayi1 year ago
Great trip! They planned everything for us, all we had to do is show up and enjoy the trip!
Review by Hakec1 year ago
- Good planning of route and hotels.
- Excellent excursions
- Description of routes between hotels could have been better
Review by Linksys1 year ago
A great trip to Alaska with the help of some great people that work at Explore Tours.
Review by Tigerjunge1 year ago
We visited Alaska and were very impressed how detailed and organized the itinerary was from Explore Tours. Everything went off without a hitch.
Review by Haunani1 year ago
June 2018 was our third trip to Alaska planned with Explore Tours. Each time we found the staff to be knowledgeable, professional, flexible, and timely. Our first two trips were exactly what we wanted and went without a hitch. Our third trip was also exactly what we wanted however we had a hitch on the first leg of our adventure, a hitch which was promptly solved by the Explore Tour staff. Specifically, when we arrive in Anchorage, we discovered our flight to Valdez was cancelled due to weather. We called Explore Tours and told them the situation. They told us they would call back within 15 minutes. They did call back within 15 minutes after they had made an Anchorage hotel reservation for us for the night, canceled our first night's hotel reservation in Valdez and confirmed the 2nd and 3rd nights' stay, and changed our glacier cruise reservation to a day later. They gave us all of this information via telephone and followed up with an email. We were impressed with their prompt, thorough, friendly and professional response. We will return to Alaska again and when we decide to do so, we will use Explore Tours. We recommend them highly.
Review by Plauto1 year ago
I have used Explore Tours every time I have traveled to Alaska and have always been extremely satisfied. I highly recommend them.
Review by Weier Acklin1 year ago
This is the second time I have used Explore Tours and they have only shown complete professionalism and go beyond to make sure our vacation is exactly how we hoped. All the activities and connections are seamless and comfortable, with a level of luxury.
Review by Seyaka1 year ago
Unbelievable experience with Explore Tours—two weeks in Alaska with many components. Two different trains, hotels, the car rentals, multiple excursions... all flawless due to Heidi and Explore Tours. As a travel agent who used them fir my personal travel too, I cannot recommend them highly enough!
Review by Kwine Thaper1 year ago
Initial liaison with Explore Tours was perfect. The girls understood our needs & took our ideas into consideration AND planned a wonderful tour for us. Basically we wanted accommodation & car rental; we would plan our own excursions. Doing the self-drive though the tour agency presented more leverage with both aspects & we paced ourselves on well-researched excursions. Communication detail was brilliant.
Our accommodation was exceptional & car hire went without a hitch.
We were particularly enamoured with Denali Grizzly Bear Resort & the Knik River Lodge. Knik River is a delightful, out-of-way area.
Alaska is a picture-perfect place & our trip will remain etched in our memories forever.
I have already espoused the virtues of Explore Tours to friends & family here in Australia.
Review by Turr1 year ago
We had several requests and changes to initial itinerary that were handled very well. Also additional changes requested by either Vendor or Explore tours which were unexpected, even up to a week from start of tour still went well. Everything worked like clockwork once there. All of the staff transfer's were very professional. We only had to change one reservation...the flight to Denali with a glacier landing. Our train earlier that day had an electrical fire with a 1 1/2 hour delay...lucky for us....as it was cloudy. We had to reschedule our flight for the next day. Our pilot joked about the two tiny puffy clouds in the sky that day and wore a short sleeve t-shirt at the top of the glacier landing we did on Ruth Glacier. We feel so blessed to have had excellent weather our whole trip. So for our trip to Denali we had 3 out of 3 days of sunshine and we could see the mountain!!! Thanks Explore Tours
Review by JSaraiva1 year ago
Every tour excursion guide did a great job and was very knowledgeable.
Review by Trasenna1 year ago
Planning was excellent. Very responsive to issues that arose with a couple of the activities. You can trust them to do a great job
Review by Suhag1 year ago
good choices for our custom tour
Review by Timhennahenna Lyngmo1 year ago
Wonderful trip! Fantastic tour director and coach driver. Very relaxed vacation. Saw everything we wanted in Alaska without any effort on our part. Just get on the bus/train at the right time.
Review by Jessio1 year ago
Our trip couldn't have been more wonderful! Everything was so well planned out, to the smallest detail. I was never left hanging or left wondering what was going on. I would recommend this service to anyone!
Review by Anderia1 year ago
Explore Tours does a great job of planning with my input for activities. Itinerary is detailed and easy to read.
Review by Schule1 year ago
We enjoyed several days of tours that were very interesting and scenic. Tour guides were extremely knowledgeable and friendly. All tours were as described in itinerary. We especially liked the small group touring.
Review by Keithra Laserai1 year ago
Difficulty picking up rental car because it was not shown on invoice that the vehicle had been paid for.
Accommodations and all excursions were to our satisfaction.
Dining and extra excursion recommendations were on point.
Review by Rippe Burhoe1 year ago
Denali Park Village has mediocre food and accommodations, at best. The service was very good, however.
The company that provided our short airplane ride kept us waiting and took another group (scheduled 2 hours after our group) before us. The result was a shorter ride with fewer expansive views to see.
Otherwise, the trip was well-planned and scheduled.
Review by GongLover Haberson1 year ago
The Explore Tour staff worked with me from start to finish. Our Alaska tour was amazing. Thanks for all the help!