I will never ever use Expedia again! Just like at least one more person here wrote about that they had to pay 80% of the hotel room even though they thought it was free of charge to cancel. I thought so to and was chocked when I understood I had to pay 80% of the fee even though I canceled 3 weeks ahead! I have booked trough booking.com and hotels.com several times and cancelled and never ever have I been charged like this. So I will tell all I know that they won’t do bookings with you. This is really bad service! Now they get my money and since I canceled several weeks before we were due to come they will for sure rent the room to someone else. I will do my best to let as many people as possible know how you act!!
Review by CMFoust5 months ago
If you rent through Expedia and have any type of issue don’t expect any type of help. I rented a car through Expedia last night. I got to the hertz location on Saturday morning to pick up the car and they said they didn’t have any cars available besides a premium car which I would have to pay for. The girl at the hertz counter wouldn’t even try to find me a different car at another location, she told me I would have to call the customer service number and do it my self. So hertz customer service was atrocious as well. So next I called Expedia customer service b/c Expedia is the one that booked me a car that didn’t exist. The customer service agent called hertz which hertz advised that they would not give me an upgrade for the same price and Expedia would not just take the difference to take care of the customer and to get me on my way. They said they can find a different location for pick up, I said that’s fine. They suggested the airport which was 10 miles away, I told her I didn’t have a ride there unless I payed a 15 dollar Uber ride. I said I didn’t mind paying it if they just credited me 15 dollars on the rental or work something out with hertz to allow me not to have to put gas in it when I brought it back. So then I wouldn’t be losing money, it would just be a wash. She said she could not do that, she could offer me a $25 future credit. But the credit is not good for rental cars only hotels and flights. I told her that I am a flight attendant and I fly for free so I would never use that credit, it wasn’t an option. She then found a Enterprise right down the street but the car was $8 more and she said she could not adjust it down to the original price. My reservation was for 9am, it is now after 11am. I have been on the phone for over two hours and Expedia refuses to take care of their customers. So at the end of the day Expedia wanted me to pay $8 more and just wasted over two hours out of my day on this situation that was there fault, this absolutely made no sense to me. You guys must be hurting for money and on the verge of going out of business if you guys can’t take care of your customers over less than $10. I never ended up getting a rental car because it was too late to make my appointment because of all the running around you guys put me through. The whole point of this has nothing to do with the money, we are talking less than $15, but the fact that you guys are the ones that made the mistake and then refuse to take care of your customers is just ridiculous. And what’s even sadder is that just last week I had the same issue through Hotwire where they didn’t have the car I reserved, and they immediately upgraded me and took a hit of over $65 to get me out of there within a half hour.
Review by Barida Kamsani5 months ago
I had a better experience making here than with booking.com, no hidden charges no problems and customer services answers and helped when needed
Review by SuC Mokanasivam10 months ago
A last minute trip booked to New York for my husband to see his very sick sister. Despite getting an email confirmation from Expedia to say the flight has been confirmed, when I went to do the online check-in I found there was no booking recorded.
After speaking to the airline, they advised nothing was on their system. I then spoke to Expedia, who said everything was fine on their end and that I should speak to the company with my flight details. I explained I spent last 30 minutes giving them every single reference/booking/confirmation number I had and they couldn't find the details.
The operative then said she'd call back after checking with the airline. When she called back and advised for some reason - she didn't know what - the flight out hadn't been booked, and instead of resolving the issue and booking a new flight, I've had to pay out further to get the flight. This is their proceedure while looking into it. I had no choice as the flight is tomorrow!!!
When the operative took all my card details to book the flight they couldn't and said I'd need to go direct to the airlines website and do it myself.
But the kicker is, 18 hours before I my husband is due to fly an automated email has come from Expedia telling us "Due to an error on our site, you had received a successful booking message, but one leg of the booking was in fact unsuccessful. Please note that you have not been charged by Expedia or the Airline for this failed portion of your booking." and instead of fixing it or calling immidiately, "If you wish to rebook the failed leg of your trip, please visit Expedia to rebook your one-way ticket."
I wonder if I hadn't chased them in the first place, would I have recevied an email at all. Expedia have managed to make a very stressful situation extra stressful. We won't be using them again.
A case has been raised by expedia to investigate.
Review by Windybird10 months ago
worst company ever, Do not ever use this company
They changed my flight after I have made my choice and before I paid and then they disregarded my complaint which was send within minutes after receiving my confirmation.
Ignores complaints, total disregards of Danish legislation, even though they have a Danish webpage.
Review by Ririe Jerens1 year ago
I booked flights to and from Lanzarote at an advertised cost of £307, when going through the webpages to pay for the trip we were given an option to pay for hold luggage at £60. Later we noticed that this only allowed for the bags going one way, so we went back a few steps and removed the baggage option. The cost went back to £307 on that page, we moved through that next few pages to pay for the flights and when the invoice came into our mailbox the price we were charge was £367, the baggage had been put back on. I contacted their customer services straight away to ask why and was asked to email my invoice to their customer services. The next day i received an email saying it was not their problem, so tough luck basically!!
This is shocking customer service, even if we took baggage with us we would need to pay a further £60 to bring it back. What a rip off. I would not recommend anyone to use Expedia if that’s the way they treat their customers.
Review by RCal1 year ago
Do not book a hotel through these people. Utter Fraudsters. Will sell you a room that has no resemblance to the room or Hotel on arrival. Rooms so shockingly bad was almost funny. Couldn't stay there. They must be in cahoots with these shocking hotels. We never did get our money refunded.
Review by Thanyia1 year ago
Very bad website
Review by Franke2 years ago
I use expidia for many years ask gold member never have problem but I get better deal today on other web I call customer service see if I get better deal or send deal answer no wast booking for 4 nights we $150 dollares credit in the resort for $677 all including regular room deluxe
I get better deal 5 night we $300 dollares Credict in the resort plus $150 dollars on coupon to spend in future for $746 total sorry I don't want cheat but not choosing thank you
Review by Takrem2 years ago
Excellent Company! Customer Service knows what that means!!!! They help you as soon as they can! I Highly recommend EXPIDIA
Expedia is rated 2.0 based on
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