My LG G4 bought from them stopped working after 18 months. Their website has vanished. I contacted LG, who told me I've been sold a 'grey import' which is not covered any warranty, and cannot be fixed in the UK. They advised me to try and take it up through my bank. Can't believe this is happening, don't buy from them.
Review by Ehood Fumai2 years ago
Sent my Xperia Z3 back under warranty in august 2016 (6 months ago). Not refunded received, Not answer received, Their webpage is dead, Phone number is dead.
DO NOT BUY FROM THEM !!!!
Review by Pombyx3 years ago
Similar to others. LG G4 broke after a few months. Turns out non UK warranty. Sent to Expedite for repairs and now get no response to phone calls or e-mails. Suspect a very expensive learning curve to avoid sites like this as I may never see my phone again.
Review by Theoldeden3 years ago
Sent my LG G4 back under warranty, RMA says refunded but nothing received.
Had to raise a claim under section 75 with my credit card company. See what happens.
Review by Uncle3 years ago
Their website has now gone offline, their Facebook page has vanished. I've just sent them my defunct LG phone for repair under their "warranty"... That will probably have been the last I've seen of my phone. If they ever come back, avoid them.
Review by Bettyhealy Sciacca3 years ago
I bought new Samsung Galaxy TabPro from this company before year. Once warranty got completed, I started getting batter issue. I checked with expedite and they said, warranty is over and they cannot address the problem. Then I went to private repair and upon opening the cover, found out that they had given me refurbished tablet in new tablet price. There were lot handwritten marks present on the frame, battery and cover which I am sure Samsung will never do it. Upon sending the details, they never replied back. It is fraud company and cheated me with lower quality product. I will never recommend anyone to buy any product from this company.
Review by Superyay3 years ago
i have used this company 3x....smooth transaction.
1.,canon 6D +lens
no problem at all...!!!
Review by Thorunn3 years ago
ordered something 3rd of May and i am still waiting over 2 months later!
not getting any answers, when i call i get told its been escalated to headoffice or a manager.
going round in circles feel like i have just thrown £160 away!
awful service and i will never use thi compant again
messaged them via facebook and twitter also and not had a reply
they dont care!
Review by Janari Donski3 years ago
I bought a Samsung S6 Edge from them just over a year ago. They were the cheapest, and a couple of bad experiences people had shared here didn't put me off..a great pity.
The phone ordered was (just after they were released) listed as Samsung Galaxy S6 Edge G9250 LTE Single SIM 64GB Black (SIM Free / Unlocked) UK" (Note the UK part!)
The phone arrived after a week or so... Not the longest delivery, but still frustrating when most people ship overnight for expensive phones.
However, despite arriving and working well, it developed a battery fault just under a year later. I contacted Samsung for guarantee, and after many emails I arranged for collection....only to be told finally when they were given the phone details that it wasn't a UK phone at all..Not even an EU one...and had been imported. As such I would need to return it to the country of origin for service. I didn't even know the country of origin since it had been sold as a UK model!
At that point I contacted Expedit, and asked for advice. After a week without even the courtesy of a reply, I had it repaired at my own expense. I will certainly never use them again.
Review by Xiangbin3 years ago
Ordered a samsung smartphone to the UK. Purchased on Tuesday, came the following Tuesday (bearing in mind that parcelforce dont deliver on Saturdays and it was bank holiday on Monday). Item was sealed, as specified and even came with a little free gift.
Fantastic service. No boubt.
Review by Bogaci3 years ago
My husband ordered my phone 6 days ago and everything was straight forward from ordering to receiving. Very happy with the service and will definitely recommend this company to others. We received regular emails to update us on the status of our order and the phone was delivered as expected. No delays! No issues! Keep up your service! Will definitely order from here again.
Review by Sherenne Beus3 years ago
I called in advance to check the item I wanted was actually in stock (Galaxy 6 Edge), they promised it was.
I ordered and waited, and waited, and waited..
Apparently it wasn't in stock and then there were unexpected delays at customs (which I have no way of knowing was true or not) so they could no longer give me an expected delivery date.. It's not obvious from their website (they advertise a UK Call Centre), but their items were shipped from Hong Kong.
I gave up waiting and cancelled the order and bought one elsewhere (which turned up the following day). 2 days later the item appeared, I rejected the courier delivery and I got a refund about 10 days later when it had made it back to Hong Kong.. So the refund experience was much better than I've had elsewhere, but getting accurate delivery out of them was painful and long-winded. I wouldn't buy from them (or anyone shipping out of Hong Kong (this is the 3rd problem I've had with similar items on different HK based sites)).. It's simply not worth the delays and lack of communications, even if the price was a bit better..
Review by Lovejit3 years ago
Ordered a mobile phone in Sept 2015, which broke in May 2016. Sent back to Expedite, who took nearly 3 months to repair it. It broke again in August, now I'm unable to submit an RMA request (web form isn't submitting it), emails are not being answered, no contact phone number on the website. I'm now left with a door stop for a mobile phone.
KEEP AWAY FROM THIS COMPANY.
Review by Mineiro Bii3 years ago
I phoned expeditelectronics.com to check an item was instock after reading some of the other reviews. The guy of the phone was friendly and told me if the item shows up online and allows you to purchase it, it is in stock.
So I bought the item, a day later I got an email saying it wasn't in stock and won't be for 2/3 weeks and the automatically issued a refund. Refund reserved the next day.
So mixed feelings on this.
Review by Emzk3 years ago
Pre Script - I was incredibly sceptical the only reason I bought it was because of the paypal payment option
Purchased it on the 31/5/16 and received a email conformation
heres the link (btw I blurred my details) http://postimg(dot)org/image/gg7q9i1pn/
Got another email to say it had been dispatched two days later, arrived the next day very pleased - http://postimg(dot)org/image/4e0g35wkr/
saved £207 off RRP and got another £10 off with code "Summer16" hope it still works.
All in all very pleased and will buy again came by parcelforce tracked and signed for, very quick. S7 setup was as new also came with all accericories ie earbuds and plug in samsung box seal unbroken
Thanks for reading,
Review by Xinghao3 years ago
Bought phone samsung galaxy note 4 last year.Phone made in Singapore.My phone broken now.I think problem is mother board.When i contacted with Samsung servise repair and ask them about support nobody help me because phone made in Singapore.
Expeditelectronics no phones number for support.No emails.Nothing.Fake company who saled chip electonics products from Asia.No customer service at all.No landline.Very bad expirience.
Review by Tonuia3 years ago
I've just had delivery of my new Canon C100 camera, i'm so so excited.
Everything is fantastic, in original box with everything in order. Delivery was much faster than expected and the customer service was brilliant. Speaking to someone on the phone gave me plenty of confidance.
I will definatly be making another purchase from them, much cheaper than anywhere...and that's important when your spending just shy of £2000
Fantastic and so happy
Review by Satila3 years ago
I ordered a Samsung Galaxy Note 5 from here on Saturday morning. The following Friday it was at my door. Full tracking available from the second email to tell me it was shipped and it arrived before I expected it. As for the product. AAA+++ . Could not ask for more . Exactly what I ordered. Full retail package along with UK charger included in the retail package. Will definitely order again . Thanks
Review by DerekGuest Lathouwer3 years ago
I ordered a nikon 35mm f1.8 lens. It was a good price. I ordered on the 28th April, received on the 2nd May,2016 just 5 days. When you take into account this was over the May day holiday superb service.I shall certainly order again from this company.
Review by DenisC3 years ago
I was looking to buy a Sekonic L-398A light meter and stumbled across Expedite on Google.
What caught my eye was that the price was some £25 cheaper than the same meter in the UK. That the price also included VAT, postage and any possible import duties, seemed too good to be true.
After much trepidation and realising I was covered by PayPal buyer protection, I went ahead and bought it.
The order confirmation said 3-7 WORKING days for delivery, so I patiently waited (after all that's not really that long).
I needn't have worried at all, as bang on the dot of 7 WORKING days, my nice new meter arrived and factory sealed, a UK model with UK user manual.
Even more impressive, was that the Easter Bank Holiday sat slap bang in the middle of my order window, so probably took more like 6 working days.
I will definately be using Expedite again.
(P.S. No I don't work for them).
Review by AHughes3 years ago
Fast delivery, Smooth transaction, Good customer service and Fantastic price
Review by Rampton3 years ago
I have ordered a fair bit over the last few months from asia based companies so understand the delivery times which is fine when they are declared accurately up front.
I checked the order times before purchasing a phone and to mainland uk delivery time was 4-7days, which is excellent in all fairness.
After ordering last Monday i received an email stating i will received shipping confirmation within 3 days of receipt of email. Well Friday came round and still no email, but i did receive a text from Parcelforce stating it would be delivered on or before the 29th. So i did not chase. However on the Sat i called the helpline who stated it had not been dispatched yet and i will receive confirmation shortly.
On Monday just gone i received a shipping email (6days already from date of order) and Parcelforce was showing ADVISED. When i spoke to Parcelforce they stated the company has not yet handed the parcel to the courier and to wait. So today is the official 7th day as promised and Parcelforce is still showing as ADVISED and not yet having received the parcel from the company.
So if you need your item within a week, shop elsewhere as they have not delivered what they promised. I have no issues with waiting at all, but they should not give shipping guidelines which they know they wont meet.
The fact Parcelforce state its not been handed over to the courier means they cannot blame anyone bar themselves if they respond to this. Im sure the phone will arrive (most likely Monday which will be 14 days or 11 working days), but if you are in a rush shop elsewhere.
Review by Donnagaye3 years ago
I started having problems with my LG G4 that I purchased from Expedite electronics. After discussing the issue with them, I sent the phone in for repair 2 months ago. Since then I have been emailing them regularly for updates on the status of my phone. On the 27th April I received a message that my phone was beyond repair and they would be sending a replacement. The following day I was told that the previous message was an error and that the repair on my phone has been done. I then received another message stating that despite being repaired, the phone was still having problems and was sent back to the repair centre. The repair centre decided to replace the CPU. I was told that I should understand that the repair process is QUITE LONG! They reassured me that they have PRIORITISED my case, and that they would have an estimated finish date shortly. That message was sent on the 23rd May. I phoned the call centre again on the 7th June and was told they would check on the phone. I then received a message the next day that they are waiting for a reply form the repairing centre about the status. Obviously they said they’d get back to me shortly!
I’m not really sure what to do next, apart from sharing my experience on every review site possible!
Avoid purchasing from this company at all cost!!! I definitely have learnt my lesson!
Review by JuniorFusao3 years ago
Delivered few days later than promised.
£800 worth lens put in the bubble envelope!!!
Next time I will pay little bit more to have professional service.
Review by Shivamurthy Tansie3 years ago
I was looking at buying the Casio Mudmaster G Shock, prices in the UK are ridiculous, so shopping around came across a few companies with the watch around £120 cheaper than UK. I was unsure about ordering from outside the UK with a company I had no experience of, but decided to go for it I was protected by paypal - also used a discount code from the website. So watch ordered May 12th, waited for an update and had nothing by the 16th so contacted them via the website, I had a reply that order would be with me between 18th-23rd. On 19th had an update that the watch was dispatched with a Parcel Force tracking number - eventually the watch showed tracking to the UK and was delivered today on the 23rd as per the email from them. Watch arrived well packaged, no import tax etc to pay, watch was sealed and was as new included UK manual which I thought was odd?! anyway its all working, watch is brand new no problems very happy. I'm not sure reading the feedback I would be buying a mobile phone from them , but very happy with the watch and an incredible saving.