Charms of Nippon: I have previously travelled to Moscow and St Petersburg with Exoticca in May'19 and were very pleased with the trip. While booking for Charms of Nippon13 days trip last Friday, the flights were 'lost' by their systems in the afternoon. However I was pleased that Jayne made every efforts to re-book at the original price, as the new flights have significantly increased, and from our chosen LHR airport. It took us over the weekend to sort out the bookings and the staff ( Ruth) did everything to re book. We also got a ' better' airline and £50 off for both of us. I would advice potential customers to be patient with Exoticca staff and they were helpful on phone and via emails( manager Julie is helpful). I hope to write a positive review after our trip to Japan.
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