Today I received an email stating that the trip that I had paid in full back in February was cancelled due to the owner no longer wanting to do short term rentals. My trip is in 2 MONTHS and all of the properties in the surrounding areas are either booked or DOUBLE the price we have paid. They allege that they have looked for another property to accommodate but they were unable to find anything so they have issued us a refund for their portion and we had to contact HomeAway for the remainder of the balance.
While we fully understand that the owner can make decisions about their property, this company should do everything in their power to protect their customers from this type of behavior. We have made travel arrangements from different states to come to Florida and now we have to try and come up with additional money so that we can have a place to stay for Christmas.
Review by Jacman Benzekri4 months ago
This company is a SCAM! They do not answer phone calls or e-mails once they collect your money! My family had to cancel our Orlando vacation 9/1/19-9/8/19 due to category 4 Hurricane Dorian and this company would not respond to offer any resolution concerning our trip. The only time they answered is when we pressed 3 for an emergency and even then the company used profanity when talking to my wife! They transfer you to a line that disconnects you!
The Orlando airport is being closed due to the incoming Hurricane and this company offered NOTHING even though they manage hundreds of properties! All of the other companies (airline, Car rental, and Disney) involved in our travel plans offered full refunds or credits to travel at a later date! BEWARE OF THIS COMPANY!!!
Review by Tweep Volner4 months ago
Please DO NOT rent with this company!! They sent me a reservation cancellation without any explanation. When I was finally able to speak with a reservation agent, I was told that the property I was renting had been sold and that someone should have contacted me with an explanation about the cancellation. I DID NOT receive a call from anyone with Executive Villas Florida. When I asked if there were any suggestions for other properties and the agent said for me to try Homeway or VRBO. I was completely shocked since neither of these companies are affiliated with Executive Villas Florida. Please DO NOT rent with this company!!
Review by Foodiesue5 months ago
Recently booked through Homeaway , but the management company was EXECUTIVE VILLAS. The house was filthy, carpets were vile. One bed was soaked with urine(still wet) The experience was a nightmare. Nearly every lightbulb was burned out. The pool heat which was requested wasn't turned on and the pool was dirty. I could go on and on. initially the management company was responsive but as time went on they stopped answering calls and emails. I tried to post a review on their site but needless to say it wasn't posted. I will never book with them again. I have filed a complaint with homeaway. avoid Them !!!!!
Review by Karinah9 months ago
Our group of sixteen golfers stayed at this property for one week in mid March. This is a luxury property with many amenities. The size of the house allowed all of us to freely move around without running into each other or feeling claustrophobic. Each had his own bedroom which afforded a great degree of comfort.
Of course a luxury rental comes with a luxury price, which is expected. And that leads to the logical presumption that all amenities will be functional and in working condition.
That was not the case. Wi-Fi/Internet access was unavailable the entire week. In the year 2019, a wireless connection is as necessary as electricity or plumbing. Our members were neither able to keep tabs on their businesses and work responsibilities nor maintain necessary communications with their families in a timely manner.
Fully one half of the 15+ TVs were nonfunctional, including the large common area on the second level and the theater room on the first level. We were relegated to viewing in just one common viewing area, the family room on the first level.
In addition the garbage disposal did not work.
The non availability of the wi-fi and TVs was inexcusable, but the non action of the management company was maddening. Whether I called maintenance, reservations or the emergency contacts, no one answered and messages had to be left. At the end of our first day I finally got a call back and was told the issues would be addressed. The following afternoon a maintenance man fixed the disposal, spent about an hour working on the wi-fi, said something to us which we could not understand because he didn’t speak a word of English. He did a “thumbs up” as he walked out the door. He did not attempt to fix the TVs. We immediately checked for wi-fi access, which failed. By that time he had driven off.
Over four days I called each morning to advise on the wi-fi and TVs. Only once did I succeed in getting a live person and she merely said the issue had been reported. The other three times no one called back. It is beyond comprehension that the management company did not take ownership of the problem to ensure that the homeowner’s customers were properly served. If I were the owner, that lack of accountability and care would be a huge concern, as it is what drives away repeat business.
Bottom line, these two issues were never addressed. No one ever returned for the duration of our stay.
Our group traveled in four vehicles. Upon our initial arrival security issued hardcopy pass for only one of our vehicles, rather than a pass for each vehicle. We asked how we were to gain entrance later if we did not travel with the vehicle holding the pass. We were advised it would not be a problem. It was a problem. For the vehicles that did not have a pass, the bypass lane could not be used and were forced to use the verification lane. At times we were the 3rd and 4th cars in line and had to wait 10+ minutes while security checked in other visitors. At other times the gates were unaccountably up and vehicles were able to pass through without scrutiny.
I believe we are owed compensation by the homeowner due to the non availability of two essential amenities that we certainly paid for, but could not use. We await his response. I will be happy to write a second review should the owner and/or property management take responsibility.
Review by Pantaleon10 months ago
Always stay with Exdcutive villas this is our 7th visit and we will be back again
We are Disney mad and love coming to Florida and staying in there homes
Review by Palffy Madalinski10 months ago
Renters Beware of Executive Villas Florida
If you are considering booking your Orlando Villa through Executive Villas Florida, please read our experience first. This booking relates to our stay at 5569 Misty Oaks Circle in the Solterra Resort. The name Executive Villas Florida is appealing and suggests upscale confidence and a great experience…. please read on.
Upon check in, I sent an email to Exec Villas Florida with a few items that were noted to be faulty. Most notable were a completely broken enamel sink in the middle upstairs bathroom and a house phone that was not working. The sink wasn't just cracked, half of it was actually missing, you could see straight down into the vanity cabinet below. The half that was intact had sharp exposed edges. The phone had no dial tone, despite one of the selling points about the villa was free international calls (half of our family was from the UK so this was appealing). One of my sister's from Scotland planned on using the phone to keep in touch with her husband since he could not make the trip. No reply whatsoever was ever received to my email showing a complete lack of concern.
The next and major issue was the pool and hot tub, which turned green overnight on day 5 of our stay. As soon as we discovered this in the morning, I sent an email with pictures to Exec Villas Florida. No response was received within an hour so I called and left a message. I still received no reply so dialed the emergency number and spoke to Andy. Andy proceeded to tell me it was no big deal, it wasn't harmful, we could still use it and pools can turn green overnight due to excessive rain and heat (keep in mind this is Florida!). I'm not an expert on pools and didn't really care why or how it happened, my only concern was that is was fixed right away. Andy said he would send someone "right round". Four hours later, still no-one had arrived to fix the pool (meanwhile someone from our party stayed home so someone was home when they came). I called again, I heard the same excuses and lack of concern and was told someone would be sent out and that we would be able to use the pool within 2 hours of their visit. Who would let their kids swim in this pool??!! Mid-afternoon, a pool maintenance man showed up and dumped 4 large scoops of crystals in the pool. He said we could use the pool as soon as it cleared up, which it never did. He also told us that he was just the emergency pool guy and the regular pool guy would be round later that day. Well 5 o'clock came and our hopes for the regular pool guy to show up faded - another disappointment. The pool was as green as ever - the 4 scoops of chemicals did nothing to resolve the issue.
Fast forward to the next day and after several more calls to Andy, the regular pool man came. He poured 6 x 2 gallon jugs of Aqua Guard into the pool plus several more scoops of crystals. He told us it would be at least 8 hours before we could use the pool!
Essentially, the last 2 days of our holiday were ruined. Ruined by having the hassle and frustration of having to deal with this issue and make at least 6 calls, several emails and texts over 2 days, instead of relaxing and enjoying our holiday. Also ruined since our kids could not enjoy the pool in the mornings and evenings at will when we were in the villa. Of course we used the main pool at the clubhouse but our kids are not old enough to go there by themselves, plus the lazy river and snack bar closed early. Having our own pool outside our villa was something very important to my family, especially the overseas members, and we paid EXTRA for this convenience at this EXECUTIVE VILLA.
I requested a refund of the cost of 2 days of our booking, guess what, NO RESPONSE, not that I was surprised at this point. There are just too many villas and good, honest Villa Rental Agencies out there that care about their customers for Exec Villas Florida to continue to operate like this. Family holidays are too precious these days for this complete lack of customer service to exist. I am a very reasonable person and not a complainer but strongly felt others need to know. My advice - choose another agency besides Executive Villas Florida.
Executive Villas Florida is rated 2.0 based on
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