I ordered thank you notes in mid August 2018. It is October 28th, and as of yet, have not received them.
Review by WaXTeP2 years ago
i am also not one to complain but i would NEVER RECOMMEND THIS COMPANY TO ANYONE they completely changed my invitation, printed it, they claim they are 100% satisfaction guaranteed which obviously isn't true because they were not willing to fix the problem or reprint my invitations. they were also not even willing to discount a reprint. The manage, Tetley was rude and unprofessional. VERY DISAPPOINTED!!!!
Review by CCheshire Iskanderov2 years ago
I requested a digital proof of something before it was made but was told only invitations are sent as a digital proof first. Because of this, I made it explicitly clear how I wanted my item to be printed (it was a simple monogram, mind you...) and there were multiple emails sent back and forth between myself and customer service, with her confirming the correct monogram.
However, when I received the items, the monogram was completely wrong! "JAS" had turned into "FAJ." I tried contacting customer service, but they are not open on weekends (very inconvenient!). I have emailed them, but will also be calling them first thing in the morning. In the mean time and until this error on their part is very quickly corrected, there have a VERY unsatisfied customer.
Review by Rauceby Straitz2 years ago
Excellent to work with
Review by Rakshan2 years ago
Well, I am not one to complain, but not once did they mess up, but twice! Both times the wording at the bottom of the frame was not centered. The two lines were off and it looks terrible! I didn't get any apology the first time, just a we will replace. Well you'd think if you replace something the first time you would look to see the second time if the mistake was corrected! NOPE! Still not centered correctly. Very embarrassing to give as a gift! And on top of it, I emailed them and no response, no apology, no nothing! Never again, will I order anything from here.
Review by Lelija2 years ago
Worst experience ever!!! They sent me the wrong samples, which I assumed were correct, and received 100 invitations I HAD NEVER SEEN BEFORE. Tried to exchange them for the color I actually received and all they could say was "we can't help you"! Why would you even have a customer service department if you can't help me?! Will tell all my friends of this awful experience!
Review by Trudell2 years ago
I ordered my invitations here and I just want to warn anyone that is interested in this company to move onto another. Website is annoying to use when making your invite, it shut off and had me redu the order like 3 times. Then when i went to checkout i saw they put 3 orders of my invitations and im glad i really looked at it because i had to remove it. They dont give you an actual font size. Its all a guess. They say if your unhappy you can get money back but not with personalization. Just a warning. EVERYTHING is personalized so dont fall for that scam. You have to pay 50% of the order if you want to fix anything. And if its something that you feel is on their end its a joke to get any help. The Customer Service is HORRIBLE!!!!!!!! I cant express that enough. If you are someone like me that needs good customer service to help make something a little better to move forward without stress then this is not the place. Its worth the extra money to have no stress and i regret going with this company. If there's anything you need help with it wont happen. I spoke with someone that was apparently the supervisor and she treated me horrible on the phone. They dont care about you as a client and possible referrals to others.. just your money. She lied to me and told me that she didnt have a manager, there's nothing she could do for me, she had no empathy in her to voice that i was upset or stressed out. Got a call from the manager so that proved the supervisor lied to me and was suppose to receive a call back from the manager after that and never did. There's more to the story but without making it super long, I made a decision to not give them anymore of my money and will tell everyone to avoid the stress. This is the only issue i have had with my wedding plans. I only give them 1 star because i liked the overall look of the invites, but they were not exactly how i expected and wanted and the customer service is a complete joke.
Review by Nessrine2 years ago
I ordered a personalized whiskey decanter set as a Christmas gift. The quality was exceedingly poor. The glasses had bubbling present inside the glass, the initials on the glasses looked like they were already coming off and the initial on the decanter was not centered. I contacted customer service through email and phone. The email took twos day to get a response (which is stated on the website) but they never replied to my second email. I called them and they were hesitant about refunding me and stated that I had to pay for shipping (which is also stated on the website). I placed this refund request before Christmas and mailed it back around December 21st. Fast forward to January 10th, I have yet to be refunded and received a new whiskey decanter today. I did NOT ask for a replacement. I don't recommend this website if you want quality personalized glass items.
Review by Kafu3 years ago
the two stars is not for the lack of good customer service because they were great but I spent a good chunk of money on a decanter with my cousins initials on it for him to get it and the lettering to come off in a week (most of it anyways). I dont recommend anything on their site based on this experience. Why would you sell something that is suppose to last a long time but doesnt. to be frank it was embarrassing. I truthfully spent a lot of time to look for what I thought was the perfect decanter. I will not be buying from this place again.
Review by Mongoose3 years ago
I spoke with 2 representatives and a manager today. After wasting hours planning invitations I found that I could not sample my invitation. Which was ok because they claim they offer 100% satisfaction guarantee... This is not true so be careful when ordering from this company. Although it clearly states we would never have to worry about receiving a product from them because we can return "ANYTHING". They are using false advertisement. I was told anything personalized cannot be returned which is understandable but because we cannot sample their orders there is no way to guarantee satisfaction.
Review by UnaDHB Witmer3 years ago
Great ideas in magazine.
Review by Alexandrovici3 years ago
Wedding flutes were exactly what I ordered, possibly better.
Review by Narendran Schaid3 years ago
I was really happy once I received the products. The shipping time was a little long but overall very happy.
Review by Kanedo3 years ago
I ordered some customized totes for my bridesmaids and they arrived on time and beautiful!
Review by CUTiger3 years ago
Such a great company and great quality. Will be ordering again in the future
Review by JoanCarroll Aeronautic3 years ago
Shipped quickly. Came exactly as ordered.
Review by Rasi3 years ago
I am a bit of a procrastinator and they worked with me to get my items quickly and done beautifully. It was a one stop shop for all the gifts I needed.
Review by Thuly Talasch3 years ago
I purchased a father/daughter statue for myself and was so pleased with it , it is remarkably detailed and the cost was budget friendly. I will recommend Exclusively Weddings to all my friends and family for those unique gifts.
Review by Zigmod Doußier3 years ago
Ordered 2 personlized totes and 2 necklaces. Not too excited about the chain part but over all I was pleased.
Review by Navycbgirl3 years ago
Beautiful product and excellent value!
Review by Naveel3 years ago
Very nice! Better than I even expected! Only took 2 weeks to come in!
Review by Zenetec3 years ago
I've been very impressed with my two orders.the boxes were easy to put together,and the two cake topper letters for our monogram cake topper were beautiful!
Review by Ivanessa Ameneiros3 years ago
We ordered our wedding party gifts and parent gifts from here and we're not dissapointed! Everything arrived on time and as expected. Just be sure to pay attention to the sizes of the items as some appear larger in the pictures than they really are.
Review by Ryhu3 years ago
Ordered wedding cards, plenty selections, good quality.
Only comment be if there is an typo error no way to look back after submit order.
Friendly customer service.
Review by Jeirein Gobejishvili3 years ago
The necklace looked very. .. affordable. The quality was poor. It was supposwd to have a birthstone above the pearl. However the birthstone was a clear blue bead. The chain also looked flimsy and was rough to touch. I emailed right away for return but got no reply. I emailed again the next day but still no reply. After three days I called and was given a return number but my money won't be refunded until they get the product. Funny I had to pay before I got it and now they keep my money until they get it back. I'm guessing they will claim they don't receive it, so I'll be paying extra for shipping with tracking number.