Moving ones life to another country is never easy but Excess International Movers made it as easy as it could be. With their quick and efficient responses we managed to get out our most prized possession safely to it's new home. Thank you Shaneel and the team at Excess International Movers!
Review by Saja2 months ago
Really good experience. no items lost. 2074673
Review by Armn3 months ago
We shipped a small amount of personal effects from Birmingham UK to Boston MA( ref 1923626). Nick and Shirley kept me informed at all stages of the process in the UK and I was kept informed at the other end as well. Shipment arrived in very good order and bang on the time that the US agent said it would. No hiccups encountered at all. Delivery crew in Boston were from Schumachers and were polite, on time and quick. Would definitely use again both for the service levels and the price value.
Review by Joielyn4 months ago
I was recommended to use this company by a friend who has used it many times before. Everything explained fully and the quote was very competitive.
Communication was important as I had never shipped before and I made many calls to the agent about various things. Nothing was too much trouble and I was kept informed all the way up to the arrival of my goods in Thailand.
I'll be using them again very soon.
Review by LoissyLine5 months ago
They are very good at selling but once you have chosen to go ahead with their services you will have to chase every piece of information.
They do not understand their insurance product which they are selling to you and after they collected the shipping I was told I cannot cover for Mechanical and Electrical Derrangement.
The sales person was particularly unhelpful and pedantic. They collected my items 10 days ago and I still have outstanding queries in relation to insuring my items.
During my conversations with them I was insulted and cut off every time I tried to explain my concerns.
They are also some of the most expensive on the market.
Review by Afusatu5 months ago
I found the service that I received from Excess International Movers a very satisfying and they helped me in every step of the way at a point that I was under a lot of stress. They answered all of my questions in a polite and courteous manner. They replied promptly to all my e mails. I had to delay my arrangements due to the numerous family deaths that had occurred over the late summer and fall and they were understanding and very pleasant to deal with. I particularly wish to say how enjoyable it was to work with Zenobia. She is an asset to your company and I wouldn't hesitate to recommend your company to anyone that needed to make an international move.
Review by Jessamy Oduba5 months ago
I recently used Excess International to ship several pieces of furniture from the UK to France and was extremely impressed with their service. Their team did a fabulous job collecting the items from my home, ensured the packaging was correct to prevent damage during the transit and the items were delivered on time and in good condition.
I will definitely use them again.
Review by Fiora5 months ago
Considering this was the first time I've ever shipped goods abroad, process was seamless and utterly painless. Deborah in particular provided a perfect mix of patience and professionalism. Thank you so much for the service you provide. Invaluable : )
Review by Sangyoub5 months ago
In summary — Excess International sells comfort, ease of mind and confidence.
So what are you looking for when moving your goods (aka your life) to another country?
In many ways, EIM has provided a great level of comfort and convenience throughout the process. For example, the way the onboard you of walk through your goods is frictionless. Using your phone, you can simply walk room by room, whilst an agent, in our case Charlie, notes down all they need to know to prepare an initial estimate of the volume, price and timelines. Yes, all that in the first session. You have to download an App — just so you know, but it's worth the time you save in every aspect.
They make sure that you know what's next at any point in time. Moving dates, shipping dates and they guide you through insurance, customs as well as basic packaging questions like a great steward.
Communications will delight you when you are a fan of quick responses — even if you have, like in our case, a lot of detailed insurance questions. They got back to us with answers from an expert broker so that we knew what to pack, document or research.
The day! When the movers come, be considerate. They are amazing in what they do, come with a positive attitude and truly practical when it packing, unpacking your goods, no matter how prepared you are. Obviously, I'd recommend the get the most out of a happy team, so we got some coffee, croissants and other treats to start the day as good as possible.
Moving can be tricky and drains your energy, especially when you want your goods to arrive in another country! In this case, you want more than a great price, but convenience, trust and flexibility.
big thanks to the team on the ground and the back office!
Review by Catherine White5 months ago
I used Excess International Movers (EIM) to move some computer equipment and televisions from London to Madrid. I did a lot of research into moving computers safely and found EIM to be outstanding. From the initial phone conversations to delivery, everything was great! Could not have asked for anything more, all equipment arrived safely, well stored and in working order. Thanks so much. I'll definitely be using them for returning to London should the time come. Thank you, Kadri Luppe!!
Review by Litening6 months ago
What can I say ?? From the moment I spoke with the agent (Charlie Robinson) I knew immediately that my shipment was going to be taken care and that I was in good hands!
From the follow-up, to checking in with me (even after the shipment was delivered here in Canada) I cannot recommend enough this company. I am not contacting anyone else but Excess International Movers after this move. Thanks again Charlie for your professionalism and making sure that my mind was at peace every step of the way!!
Review by Syrno7 months ago
I had 3 of their guys in today 13/6/19, Steve, Tom and Colin. They were absolutely brilliant. Worked so very hard. Were polite, appreciative and so hard working. I cannot say enough nice things about these guys. We chose Excess Intl Movers because out of all the companies we approached they were the only company to offer to come to our house and and give us a quote as we really had no idea what space we would need. This visit was carried out by another lovely guy called Charlie Robinson.
So as far as the U.K. end of our move goes it was simply the best. We hoe that when our belongings get to Cyprus we receive the same treatment.
Well done Excess International Movers
Derick and Maria Ball, Dorking, Surrey
Review by ZsH8 months ago
The service received from Deborah at Excess International was excellent. Deborah is very helpful, thorough and answered all my questions and queries in a friendly and professional way
Review by Bovis9 months ago
Excess International has been phenomenal. The contact point I dealt with to handle logistics (scheduling the survey, booking the movers, international customs forms, and updates as my household goods are in transit) was very professional and knowledgeable. The representatives that came to our apartment (for the survey and packing / moving) were pleasant, amiable, and impressively efficient. The survey was less than 30 minutes and was precise (matched the final volume shipped - so no surprises on the final bill vs. quote) and the packers / movers were great. We have a lot of fragile and sentimental items and they took great care in terms of packing and transport. The overall packing and moving took 4 hours for a 2 bedroom apartment. It was very efficient - I originally thought it would've taken the entire day. From the overall experience I have confidence in the capabilities of the company and feel very fortunate to have had them manage my move.
Review by SydH Konysheva10 months ago
I have nothing but praise for the patience, and quiet efficiency, with which Packways India, agents for Excess International Movers, packed professionally, and transported, by road to Mumbai, the above consignment from Betalbatim, Goa, (a Coastal State) to Mumbai, for shipment to the UK. Here, too, in the UK, when requested, delivery was prompt and cheerful.
Review by Royell Heymans10 months ago
reference umber 2071001
I would also like to take this opportunity and say thank you to all admin staff with special thanks to Dwayne who was fantastic throughout the process, professional, always polite and very very very patient :).
Regarding Price for shipping: I spent approx 2 months searching for good deal and the company gave me this deal as some places were charging double of the amount for the same number of sat I was sending.
AND of course special MAAASSSIVVVEE THANKS to three gentlemen who came and collected my stuff to be shipped. I have now received my belongings and all safe and sound. I have to say brilliant team, not only knowing what they were doing but presented with fantastic customer service, people skills and what was really important they were really caring and made my experience of moving really easy and smooth. They really deserve a reward :)- how bout if the company pays for nice beach holiday for each one of them ;);)- they really deserve it. I have not came across such happy bunch of people for many years. WELL DONE - words really do not reflect my appreciation for their help.
Thank you to all again- EL
Review by Dreema10 months ago
My relationship with Excess was indirect, as they were engaged to handle the trans-Atlantic shipping by the company I had paid for my relocation from Germany to Canada. However, when that company went bankrupt, I had to contact Excess directly to try and complete the shipment of my goods.
Shaneel from Excess was extremely polite, understanding, and professional, and helped with my ultimate goal of getting my goods into my Canadian apartment! Of course, they hadn't been paid by my bankrupt removals company, so once the financial aspects were taken care of, Shaneel engaged with the local Canadian movers and ensured that everything got expedited. Everything was in my apartment - amazingly with no damage to any of my things! - within just a few days.
Thanks to the drama of Pearson Removals' bankruptcy, this has been a trying experience, and I'm not sure when I'm going to relocate again. But if I do, I would definitely be engaging with Excess to do it!
Review by Nahnyama10 months ago
I would not hesitate to recommend Excess International to my family and friends. After having a bad experience with the local shipping agents in Qatar (Pack Me Movers) - where they delayed our shipment for over three months and also listed the incorrect delivery address, which resulted in additional unexpected charges billed to us - Excess International came in to save the situation. They worked with us every step of the way to resolve all issues, even though the errors were not from their side and it was above and beyond their remit. In particular we are grateful to Deborah Gilbert who kept in touch with us and walked us through step-by-step throughout the whole process, and Charlie Robinson who offered the highest level of customer service to resolve the situation.
Review by Covilen11 months ago
We used Excess International Movers and they were incredible!
Shirley was really there for us, a complete professional, as was Nick who handled the next stage of shipping. They both answered all our questions, and made sure all of our papers were in order. When in the process they saw something that did not look right on the papers they corrected it. We shipped from London to New York and Miami. We were able to track shipments and our boxes arrived within 5 days of shipping as promised. The entire experience was flawless. The price was very, very fair as well.
I would not hesitate to recommend them for shipping, and will use their service's again in the future. Thank you EIM for making our move much easier. We really appreciate the time and effort you put into helping us.
Review by Fella Polosina11 months ago
They helped us in a very delicate situation and were kind of flexible when it was needed.
Whatever we sent in our moving arrived but cannot say it arrived entirely
I unfortunately cannot said much more about my experience as I have no view on who did what and when it was done.
Review by Rousos Fzari11 months ago
Ref 7029595 Deborah, even though I have not met this lady she has again shown efficiency, great follow up and I never felt at any point concerned with the shipment even though it was a little tricky with weather conditions ect. Again please forward to the relevant person at excess international that this lady is also an asset and communication between 2 companies is fantastic.
Review by Griffdon Soenderby1 year ago
I've used this company twice now. The first move, from UK to HK wasn't bad - there were a few damages but, with an international move, you have to expect that. The people I dealt with that time were great about answering all my questions and concern on a timely manner. Fast forward to 2 year later, I have the same stuff to ship, had a good experience so I went with them again. TERRIBLE! Their HK partners tried to charge me above what the quote was because they said there was a discrepancy on volume - remember: same inventory as last time (actually less because we didn't ship back patio furniture or big screen TV). When my stuff arrived, the HK movers had placed EMPTY boxes around and they'd literally thrown things randomly into boxes: shoes and kitchen wear, pillows and boots... some boxes had 1 thing, other were packed so tight that they split a few containers.
Once in London, come to find that my living room 1 seater sofas won't fit through my front door. One mover says: "sign here" (indemnifying them of any issues) "and I'll take the door off". The other mover says "oh no, last time we did that, we couldn't get the door back on properly". We decide it's best to call the company: no one could give me a straight answer - it was all very, "well, it's up to you but we can't guarantee we can get the door back on" Don't even give me the option (as the mover did) to do it if you aren't qualified to do it! No one could give me an alternative (sending the chairs back to storage - what would that cost?) and it took 3 calls to get those non-answers. I ended up having to beg the movers to drop the sofas off at a charity as I had no other options.
When i sent in an email to complain, I did get a call back almost immediately: the guy said he was so sorry and he'd look into it and get back to me (i don't remember his name) He never did. When I emailed back about a month later another guy called me - Shaneel Mehta. He basically didn't believe me, wouldn't own up to any of my complaints (even tho I have emails to and from his company) and offered me 50GBP for "any perceived (perceived!!!!!) issues to ensure the matter was settled privately and publicly" (I tried to copy/paste the email but this format won't let me).
Obviously, I declined.
Review by Evella1 year ago
Deborah Gilbert from Excess International Movers is just fantastic! She goes the extra mile, is on top of facts and keeps her word! I would recommend anyone to make use of Excess International Movers (Ref: 7029456)
Review by Akpo Chile1 year ago
I would not recommend this Company. They didn't have enough packing people on day 1 and 2 and so day 3 was completely rushed. A packer broke a glass candle holder, didn't own up and just packed the half which was not broken! On arrival in Uxbridge, Ontario, the container was 3 hours late arriving on the day, so the unpackers standing around doing nothing and consequently ran out of time at the end of the day, having only unpacked half my consignment. It has therefore taken some time to unpack the rest (we had to do it, even though we paid for them to) and in one of the last boxes a valuable item had been smashed as it had been packed with something very heavy and totally inappropriate. However, I just found out I can't claim as you only have 7 days to place a claim after delivery of your shipment, although this was not pointed out to me. With hindsight obviously one day unpacking is nowhere near enough bearing in mind it took 3 days to pack it all. Also the £1,500 insurance premium I paid was a complete waste of money. The floor had been damaged in one of the bedrooms but not declared, just hidden by the mover using a wax crayon!!!! I kid you no. My dining room table was also damaged. Customer service is non existent. With the benefit now of experience I feel I would be able to ask the right questions to enlist the right company to move me. Excess Movers did not guide me through the process, nor point out issues which could arise. Do not use them.
Review by Yesru1 year ago
Super company to deal with. Fast, efficient, nothing too much trouble. Places needs of the customer first. Packing guys were great. Would recommend