This was our second stay in Barbados using Exceptional Villas. Both stays went “exceptionally “ well and preparations were easy and communication excellent. We had one small issue that Paul rectified very quickly and to our satisfaction. We traveled during week 1 of September which is low season and the resort where stayed, Saint Peter’s Bay, was eerily quiet. But we really enjoyed the peacefulness. Exceptional Villas arranges for a starter pack which is always really appreciated. During our other trip earlier in the year, the starter pack was more extensive- included eggs, bacon, fruit and a welcome to Barbados basket. This time it was more basic- milk, water, juice, butter, bread. Either way both were sincerely appreciated. Mentioning this only because I’m not sure what the standards/expectations are for the starter pack.
Saint Peters Bay- The staff at SPB were amazing. Our children have extensive food allergies so eating in restaurants is not always possible. Chef Daniel and his team were outstanding. Food was amazing and the staff are well educated on food allergies. In fact, everyone we encountered were awesome. SPB is absolutely beautiful with breathtaking views. One comment that is slightly negative is the practice of charging for each extra toilet roll... seems so petty for such a highend resort. The beach is on the small side but this is not uncommon on the west coast. There is a section where you can walk in, with other sections more suited to snorkeling. Great snorkeling right in front of the resort- we saw lots of fish, a stonefish and a snake eel. We also saw the final part of a turtle hatching... so amazing! We did the tour that was included and had a fun few hours swimming with the turtles In the Bay. Great trip! Loved the resort and everything about Barbados! SPB was gorgeous and Exceptional Villas were great to work with.
Review by Saajida3 months ago
We had an amazing time at Keela Wee in Jamaica and our memories will last forever but what is sometimes overlooked is, how do you go through the process. We found two absolute gems in Sean and Noreen and Exceptional Viullas themselves. We had never gone on this type of holiday before and we were apprehensive but that soon disappeared with the professionalism, knowledge, promptness to email questions (and there were many), attention to detail, kindness and at the end of the experience.....friendship. The villa itself was stunning and we did have to pinch ourselves a few times to make sure we weren’t dreaming but what made it unbelievably special was the staff. There were tears when we left, all around. We will talk about this experience from start to finish not just for years to come but forever. Thank you Exceptional Villas for being a big part of it.
Review by Vancouvet3 months ago
We literally had the best experience with exceptional villas! Sinéad and Elaine have been such a pleasure to work with! Communication was fantastic. We look forward to working with Exceptional Villas in the future!
Review by Hturf3 months ago
This is the third consecutive year that Exceptional Villas has taken care of our vacation needs. Their service and excellent communication are outstanding.
I will be amiss if I fail to mention Paul and Julie with whom it is a pleasure to deal.
Efficient, courteous and genuinely ready to see that all our needs are met. Impeccable ! Thank you Paul and Julie !
The Marchetti family
Review by Yennhi3 months ago
This was my first time booking a Villa and using Exceptional Villas. Niamh provided information on different villas on numerous islands within my criteria and price as we were flexible to the location.
We choose Fosters House on Barbados and could not have been happier. Julie arranged VIP entry, roundtrip transfers and answered my many questions quickly. She even answered a question while we were in Barbados on vacation. I was a little nervous dealing with a company in Ireland, for a Villa in Barbados and myself being in the US, but it all worked without a glitch.
Fosters House was perfect for us ( 5 adults and 3 children), the pool and beach are gorgeous. Claire, Catherine, Anthea keep the house running smoothly, are pleasant, helpful and a joy to have assist us while on vacation. Everyday, Cheryl made delicious meals but her flying fish is incredible!
Thank you again for a great experience with Exceptional Villas
Review by Liberator4 months ago
From the very start of my contact online with Exceptional Villas, the support given to find the most suitable house to rent which met all our requirements was exceptional. Julie Kirby and her associates answered all our questions and provided all supplementary information and useful tips for our trip to Barbados. The whole trip from start to finish went extremely smoothly without any hitches, thanks to Exceptional Villas. The rented house was ideal, the facilities were excellent and if we had have had any problems we were sure this would have been rectified as soon as possible. Thank you Julie and Exceptional Villas for helping us make happy memories of this beautiful island
Review by Ubax4 months ago
Exceptional villas have been extremely helpful in booking our recent holiday to Barbados. From recommending the villa - which turned out to be a wonderful place for our family - to chasing a late taxi to the airport for us , Julie has been an invaluable help to us. She liaised with the villa staff for us and relayed our many dietary requests and also booked hire cars and restaurants. It really is an all inclusive service and we would (and already have!) recommended them to friends. Indeed we hope to book again next year.
Review by HGill4 months ago
The people at Exceptional Villas, in particular Sean and Noreen, were a pleasure to deal with. Noreen was so on the ball with every detail, and she handled everything efficiently and effectively. I can not say enough good things about this company. If I ever book a villa again I will not hesitate to work with this company again!
Review by Nazz4 months ago
Top notch service with a smile before, during and after our family trip.
Review by Reinert4 months ago
Great friendly staff and excellent customer service
Review by Bronto4 months ago
Great so far, but this is prior to us arriving to our destination!
Review by Andriani Kirstine4 months ago
Gorgeous villas and excellent service! I will definitely be using exceptional villas again to book my travel.
Review by Morcia5 months ago
We visited the Villa Carlota on St. John, US Virgin Island.
This house was the most beautiful place we have ever visited. The view was breathtaking and there was a perfect view from every space in the entire house. It overlooks one of the most beautiful beaches in the world, Trunk Bay, which was only a couple minutes away from the house. The property manager was courteous and full of really cool information about the island. The inside of the property was perfect and spacious. So many beautiful little details in the house with a little bit of history behind each one. Each room had it's own restroom, patio and beautiful view! By far, one of the most amazing vacations we have ever taken! Worth every penny!
Review by Dianne5 months ago
This is a follow-up to my last review. Noreen (and Emma before her) came through. Our vacation at Villa Allamanda in Montego Bay, Jamaica came off without a hitch. Everything that was arranged was wonderful. The house was perfect for our multigenerational family. The advice, the arrangements for the massage therapists, the driver, and the photographer for our family's photo shoot, were perfect. Many thanks to the exceptional staff at Exceptional Villas for making it all happen.
Review by Sioban5 months ago
Wonderful experience from start to finish. Elaine was helpful, reliable and responsive. She anticipated our needs before we knew we needed anything. We love the Turks and will use Exceptional Villas for future vacations, no doubt!
Review by ElaineWamboldt Derrow5 months ago
Attention to detail and care of customer experience was exceptional!
Review by DMiot Derrow5 months ago
Professional, patient, and knowledgeable.
Review by Freemc Nathani5 months ago
Booking has been a breeze. Sinead could not have been more helpful!
Review by Rozelle Gerritson5 months ago
Very responsive and great attention to detail. Easy booking process and convenient concierge services.
Review by EVela5 months ago
Fast replies to all messages and have helped a very difficult bunch who keep changingbthier minds! Nothing is ever too much trouble.
Review by Placida5 months ago
Exceptional Villas took care of every single aspect of my visit to St. Lucia. They are truly an 'exceptional' group of professionals.
Review by Ninush Bresser5 months ago
Julie was so helpful and readily available. She handled everything from airport pick-up, to dinner reservations, to booking excursions. She answered all of our many questions with ease. Our family vacation in Barbados was wonderful. The location of Old Trees on the beach is superb! We stayed in Halcyon on the bottom floor with our own plunge pool, lovely patio and just a few quick steps to the beach. Halcyon is not a brand new, up to-date condo. It could use a few updates but the location and gorgeous view override the interior of the condo. Margaret was our cook and Jackie was the housekeeper. They took great care of us. Margaret makes the best fried flying fish! Adrian was the grounds keeper and he was absolutely delightful! Always had a smile on his face, always there to help in any way.
Review by Suco Rivkah5 months ago
The reason I’m giving the experience such a low rating is because of the advertised Inclusions in the online postings vs actual
Real life inclusions.
How the post reads unless the changed it per he screenshots i have at the time of booking said that breakfast and dinner included what they then went to say after the booking is that that means access to the chef to prepare those at extra cost which is not what it says and is not clarified by them until after booking when i asked because at that time they sent over a meal price list.
Also clearly it said per the screenshot that Two meals on Sunday Brunch and Dinner only well that they don’t tell you is that of course it’s not included but if you want dinner it’s a extra 250.00usd which is also no where to be found and when i brought it to their attention they stated that their website was incorrect and they would have their IT fix it but they wouldn’t honor it because of the contract after booking....
A lot of bait and switch post in the listing. Once i started getting all
Of these changes i compared the house listings on other sites had very clear inclusions and exclusions and extras and theirs didn’t and sounded like it’s included.
I’ve dealt with villa agencies for years now and never had this issue the guest did like the house staff and the condition of the accommodations so wish i could give it more stars but the agency left a bitter taste and experience.
Not sure if I’d use them again as it was my first time booking my client through them it may be a last resort if they have a place nobody else has and my client loves it kind of booking.
Review by ECrea5 months ago
I was pleasantly surprised at how easy the process was to explore and book our trip. There was great attention to detail and prompt responses to my questions from my first inquiry and through the process of setting up activities. Niamh and Noreen have both been excellent resources and I highly recommend Exceptional Villas.
Review by Bafford Heuvelmans5 months ago
Exceptional Villas concierge service is outstanding. Reservation process was very easy.