I most definitely do NOT recommend this company. Left me £45 down when they botched an express delivery. Bunch of unfunny comedians!
Review by Millias3 months ago
Excellent very prompt customer service
Review by WhiteSlowpoke3 months ago
Good personal service.
When it transpired that the speakers I ordered were no longer available, I got a phone call informing me and an offer of a superior pair at a significantly reduced price.
I was also advised that there could be a delay with delivery as they had to be ordered.
Within a week or two the quality speakers arrived and I'm delighted with them.
Review by Naufier3 months ago
The bundles are very competitive and the price as well. Knowledgeable staff. Quick delivery and good afterservice.
Review by Bafford3 months ago
Ordered a product that wasn't in stock and Exceptional AV gave me an approximate time frame for delivery. They also gave me the option to either wait or cancel my order.
Happy with my purchase and their correspondence.
Review by Sabahattin EssGee3 months ago
Great fast service. Never had to deal with returns yet.
Review by Sophiie3 months ago
Simply exceptional in every aspect from advice to purchasing. Brilliant.
Review by Foxgirly Savulionis3 months ago
So I placed an on-line order and unfortunately the item was out-of -stock. Exceptional AV were on the phone to me very quickly - turns out the item was now discontinued, however they offered me a very good discount on an excellent substitute. All sorted and dispatched same day. I really couldn't be more pleased. Not only good service but Andrew and the other person I spoke to really couldn't have been more pleasant and helpful. Full marks - I'll be back :-)
Review by Aeschimann3 months ago
I ordered speakers that turned out to be unavailable. I was given information on similiar great quality speakers. I was also given a reduced price for the inconvenience. I was so impressed with the excellent customer service as it can be very rare these days. I can't recommend this company highly enough. Also the recommended speakers are amazing! Very, very happy.
Review by Rycraft3 months ago
Delivery went well, only 4 stars because ordering the kit with finance took a few call back and forth
Review by Tnarg Peppo3 months ago
Very happy with my purchase and speedy delivery.
Review by Datalink3 months ago
Great prices for a great produce. Karl did everything he could do get a great deal for me.
I've successfully upgraded my home theatre setup without breaking the bank (which keeps the Mrs. happy!)
Just a shame that we have neighbours!
Review by Sherlinda3 months ago
Thank goodness for a honest, trustworthy internet company.
Great and candid customer service - They promised, they delivered.
I rarely write reviews but Exceptional AV are worth it.
Marantz NR 1609
Review by Sterie3 months ago
PRODUCT WAS AS DESCRIBED AND WELL PACKAGED.
UNFORTUNATELY THERE WAS SOME DELAY BETWEEN THE ORDERING AND THE RECEIPT OF ITEM. HOWEVER UPON NOTIFYING THE COMPANY THEY ACTED PROMPTLY TO RESOLVE THE MATTER, SO I WOULD USE THEM AGAIN.
Review by Hindrenaline3 months ago
I genuinely thought the price was too good to be true and the company was dodgy. Amplifier and speakers arrived as promised!! Almost half the price of other online retailers....
excellent purchasing experience. Thanks
Review by LaQuitta3 months ago
Exceptional as the name suggests. Would use again.
Review by RommelMateos3 months ago
Everything perfect, very fast delivery.
Review by Gathias3 months ago
Terrible service not a real shop as everything is sent from another provider and still haven’t had one of the items nor a refund for it. Customer service sucks, they can’t follow simple and reasonable instructions and all in all no one should ever shop here ever
Review by Eliaser3 months ago
Great price and great service. Arrived exactly as expected. Exceptional AV are becoming my first port of call for electronics and hifi.
Review by Tinkesh3 months ago
Good Service very helpful when had a query
Review by Narod3 months ago
A 7 week wait for my purchase was not appreciated and I felt this should have been made clear at the outset particularly when payment was taken from my account immediately. Will not be using this company's services again.
In reply to your response, you contacted me once to say that there would be a 2 week delay which was acceptable and thereafter any contact was done by myself to ask where the order was.
Review by Qingsong3 months ago
All good, item was reasonably priced. Payment was secure, yet easy to make, and delivery updates we're provided together with the option to add special notes (leave in porch etc).
Review by RolandJ3 months ago
Does what it says on the tin. Good value for the money, the sound is acceptable.