I have been charged £78 for a visa for Canada cannot get any help to get refund or if it's even valid the London phone number actually gets answered in turkey confusing or what they have just deleted their email address 😡
Review by Protecting5 months ago
Very very very expensive
Review by Dagrah6 months ago
Do not use this site. I have send about 12 emails non of which have been replied to. Waiting for my refund to be authorised but haven't heard anything. I am so upset I have been conned by this. How long do people normally have to wait for a response? I have contacted the bank and they are aware and I am going to notify the police of this. Its fraud using the logo of the government to trick you!
Review by Thirupathi Malençon6 months ago
I too have been swindled by these awful people - I honestly thought that they were an official Canadian government website and clicked the pay button without a care in the world. I used my M and S credit card for some reason , having booked my air ticket on that too - something to do with being able to make a claim in my mind if this goes wrong I think.
I saw that I had been charged £76.12 plus a £2.28 non-sterling transaction charge [ they used the master card exchange rate ] when my statement arrived a couple of days ago. So where on earth are they based ?
I feel so foolish - like someone else who has posted a review , I can't remember exactly which site I used but I don't remember seeing any notification of the extra charge . It's an easy enough form to complete so I didn't really need any help. I did try the phone number that gets us through to Turkey - should we pursue that ? I think that I'll call my phone provider to ask if that call will cost a fortune - it's an 0203 number - if I find anything out I'll do an update. I haven't been able to find a website that's functioning - I wonder how the people who got refunds achieved theirs ?
The only other thing I can think of doing is writing to the Canadian ambassador to suggest that some sort of a warning is posted on the embassy's website.
Review by Luwaji7 months ago
Same just happened to me but having emailed them (both their contact numbers are just recorded messages), they reversed the pending charges on my credit card immediately!
Review by Airrell7 months ago
I have fallen for the same scam and only just realised. Please can someone give me the correct email address to request my refund? I am struggling to remember which website I did it through!
Review by Tehseen Gariseb7 months ago
My experience matches the others here. I applied and heard nothing until I pursued them for the ESTA a month later. Had I not done this it is unclear what would have happened: the booking reference given was their own, not the ESTA ref. I emailed a complaint based on others here requesting a refund. It worked - with reimbursement following within 48 hrs together with a promise of data protection (at my request). But there is no guarantee of the latter at all - and they hold all your passport and other personal details. To be fair, they did complete an application which was logged in the US ESTA system (with the wrong gender of applicant). I cancelled it due to the incorrect data - my fault - and resubmitted a new application for the lower fee. So whether it is a scam or just a nebulous higher-fee service is unclear. Either way, it seems to fool a lot people and it is unclear where it is based or if it is even subject to expected stringent laws.
Review by Efstratia7 months ago
I used this site thinking it was the real deal. Only on checking my account they had charged me $88.
I did email them with one of the above letters, the money was back in my account the same day.
Thanks to the reviews I was able to get my money back.
Review by Quinna7 months ago
Ok, I'm pretty good when it comes to spotting a scam-but fair play, they got me! So, I did what everybody else has done and looked them up. They are dodgy as hell. I used the template letter further down (thanks to the author of that) and rang my bank straight after.
They had taken £140 for 2 visas, according to my bank and because of my letter had refunded it straight away.
Soon after, I had an email off Evisa saying my money was back in my account-basically confirming what the bank said.
Avoid like the plague!!
Review by Petersen7 months ago
EDIT 2: I received a refund for the difference between the cost of the ESTA and the $88 charged, which is fair enough. They know that it would be illegal to keep the money and are therefore relying on people not realising that they're being scammed. Clever. You can get your money back though.
I did this in a rush the night before my flight to the US. Just saw the $88 charge. Assumed that the ESTA could only be done through official channels. Will learn from this. However, it's painful to lose $74 so I've asked them for a refund for deliberately misleading. This is the explicit purpose of their business so they have no legal leg to stand on.
Does anyone know where this company ESTA APPLICATION SERVICES is registered? If enough people get scammed by these people we could sue through a class action style lawsuit. Companies like this shouldn't exist.
EDIT: I received an email back saying they have refunded me the $74 difference. Will confirm here if I receive that.
Review by Arifii7 months ago
Evisaonline overcharged me.
Visa for Australia is only $20 but I was charged $135.44
Review by Monochrome Korgaokar7 months ago
I have made the same mistake as many of you below. I immediately contacted my bank and placed a claim of fraud. I sent Evisa a number of emails as requested by my bank and used the templates below (thanking the providers below). I went as far as cancelling my debit card as I don't want my card details out there. They even asked me for further information. As for the other information I could kick myself, however when they use the official government crest on their site you truly believe its authentic. I emailed them requested a refund and await a reply, this site should be removed, it must be contrveining federal laws as they are not connected to the government. I will be email the Government with the matter.
Review by Mariabluetail Haplik8 months ago
seeking for advice. i have applied through Evisaonline and came to realise it is not official channel. However when i try to resubmit through the official website it shown'A valid, approved application with more than 30 days remaining has been found for this passport. Submitting this application will require payment for this application and will cancel the existing application.'
Meaning they did submitted my application and approved?
so what should i do now? cancel and reapply? or just proceed with evisaonline? :(
Review by RadeS8 months ago
I can confirm this awful scam. After a long day at work yesterday, I was trying to get organised for visiting the US and ran into this scam. Thanks to folk lower down in the comments, I was able to send an e-mail to the company who responded that they'd cancelled the application and I should see a refund soon (however, I have not seen the money go back into my account) - so I'm going to be raising a dispute through my bank in a couple of days.
QUESTION - I have since checked the status of my current ESTA which is actually valid until mid next year and will cover my intended travel. I therefore don't intend to apply for a new ESTA and to use my current one - can anyone please confirm that they have had no trouble with using their ESTA off the official website post-giving all your details to this scam site?
I assume if they DO in fact have to refund me it would be a waste of their time to apply for an ESTA for me....
Review by Chimanbhai8 months ago
SCAM site. use the real government site!
SCAM.I applied for an ESTA using this site. My cousin quickly informed me it was a scam site. I hadn't realised I had been charged $88 for what should be $14!! I quickly read up advice on this forum and did the following and was refuned in under 30mins.
Email: info (at) evisaonline.net with your details including the last 4 digits of the payment card. See example I sent
I am emailing as I would like a full refund for this process. I was not aware that I was using a 3rd party private company and submitting my private security and banking information to a 3rd party company. This is absolute outrageous, the use of the Homeland Security logo at the top left hand side of the website is fraudulent and completely deceived me into thinking I was using the official government website. These Visas cost $14 USD I have been charged $88 twice this is disgraceful.
I made 2 applications as follows
Date of Purchase: XXXXX
Last 4 digits of credit card: XXXX
I expect a refund withing 24hours or I will seek further action.
I also followed up with (as I am Irish and there for as per GDPR legislation have "the right to be forgotten")
As per Article 17 of GDPR remove all details of mine from your systems. After confirmation of this do not contact me again.
Good luck, also thanks to others who took the time to review so I could avail of a full refund. It is important to reapply using the correct website straight away to prevent any complications and prevent and issues with obtaining a visa if they start an application and cancel. I think other people managed to get a refund for the excess when this happened though.
Review by Zarifa Hearson8 months ago
What a complete nightmare...
I only realised what I had done when I checked my bank to see if the payment had been taken. To say I was shocked and angry when I saw how much had been taken was an understatement. £157.86 for 2 visa's to Turkey.
I quickly searched for there email address-not assessable so had to do more digging and came across ESTA. I also found this site and saw these reviews and quickly sent them an email www dot official-esta dot com/contact/
I cut and pasted a response i found on here so I am now waiting on a refund from them. A turkey visa costs only £20.00 NOT £78.93
Review by Nasser9 months ago
Got duped (un-noticingly) just half an hour back. I've copied the letter as below and have written to them, waiting for an answer. What worries me is, if the money is refunded, would I have a successful outcome from the ESTA application, after all this? Have any of you had a successful outcome from the actual ESTA website, after these tribulations? I shall update if and when I have a mail back.
Update: Got an email to confirm that I haven't been charged the amount and that the 'processing' request has been cancelled. I hope it means they have not applied at all........
Review by Nidal9 months ago
Can’t believe I’ve fallen for this scamming site. I’m supposed to be a bit cleverer than this. Everything looked so official. I’ve just helped my son complete an online visa application so I’m used to the official US site. There was no notice of the $88 they were charging me until I’d completed. After reading all the reviews I emailed them twice stating the GDPR rules and low and behold I’ve been informed that my application has been cancelled and all my details have been deleted. I’ll wait to see!!! Very unnerving. So do I now have to reapply on the official site? So confusing and alarming.
Review by Zapa9 months ago
$88 for a $14 visa, avoid at all costs.
Review by Colliedogs Shepardo10 months ago
I cant believe I fell for this SCAM. The site is made to look so very official, however, there is small print at the bottom stating it is NOT an official site of the US Government.
My Credit Card Company was aware of this SCAM and held my payment "pending" it would seem many others have fallen foul of this site.
I would advise anyone that is not happy to contact Evisaonline as they do refund quickly. I have been informed that my money is safe and hasn't been taken. I will now apply through the correct Official US Site. I cannot believe why the US Government hasn't take this SCAM site down.
However..... what does concern me is what happens to all the personal information people have given to this website? This is very worrying especially in the wrong hands.
Review by Sorie10 months ago
Posing as a government service is not on.
OK, so I was fooled. I fell for it. I feel stupid and ripped off.
I'd got an ESTA previously on the US site, and two years later this one seemed the same with a few minor changes. It all felt familiar and legit.
Went through the process.
They sent me a text saying they needed more info. The txt had their website on it - I didn't think anything of it (some govt departments have weird emails - why wouldn't this one).
They sent me an email. At the bottom it said they were not a govt department, and I didn't notice.
They were swift with their responses, and the turnaround was within an hour - so the service was excellent.
BUT when I went to check my card I had been charge not the US$14 as expected, but US$14 + $US88. What a shocker.
Trying to get a refund through my bank would be pointless.
The official US ESTA website says:
if you think you have been victimized, contact your bank , credit/debit card company, or PayPal and request a refund of any amount over the US $14.00 required by the U.S. government by disputing the add-on charges on your statement.
.....in this case, and due to the reviews on this site, I requested a refund from Evisaonline, and they responded within 2 hours advising me that there would be a refund.
This company has no need to exist, they are taking advantage of many people, and they are able to refund because others are paying for the service and thinking nothing of it (or not pursuing).
My bank informs me that I have been refunded by Evisaonline, in full. I assume I will now have to reapply for my ESTA.
Review by Sugandh10 months ago
Thank you everyone for your reviews. I am adding one to continue to warn individuals about this site. I have previously applied for an ESTA through the official site. I googled official US site and there guys came up and I am embarrassed to say that I went through the process and paid the $88 dollars. Alarm bells rang and I checked on here and was shocked to realise that these guys are, in fact scammers! I applied directly on the US site for my ESTA and got immediate approval [ Evisaonline had obviously not processed my application with them] and then demanded my money back, highlighting that their operation was illegal and I would seek further action if an immediate rebate was not honoured. They immediately confirmed that my payment had been cancelled. These guys did not even deny the fact that they are scammers and are opportunists who play on innocent and trusting consumers. unbelievable.....
Review by Aamir Yavuz10 months ago
As per other reviewers, this site is dangerous beyond just costly. I also fell for it due its search return position - the official site is hard to find. You are only really aware of the nature of the site after payment has been taken.
Other uses below have useful template emails that helps illicit a response from them and hopefully a refund, and be sure to request GDPR 'right to be forgotten' should your information be sold on.
I immediately submitted a proper application via the official channel and in the meantime got a response from this site stating that I had been refunded but I suspect I will only find out whether this occurred in a week or two.
I am generally more annoyed with myself as a "savvy user" for exposing all of my most sensitive information this way and hope it won't come back to bite me (and others below), only time will tell. I suggest monitoring credit information or search made against you for a while. I will aim to update this review in the future in the scant hope that other people see this trustpilot information first!
Review by CruelEngine10 months ago
This also happened to us and we noticed yesterday that there was a payment of £71 pending in each of our accounts.
However, we received our Esta’s and have checked on the official site and they are valid.
Given we supplied card details and security numbers I took the advice of my bank and cancelled my debit card.
That in itself creates problems.
Yesterday we wrote using this template and this morning woke to find a reply stating the payment had been cancelled along with our personal and financial information.
To whom it may concern:
I have a payment pending on my bank account for £71.22, which you are preparing to take fraudulently from my Visa debit card, ending ....
I have contacted my bank, having read about your unlawful practices online. You must cancel this payment immediately. If you do not, I will contact the police.
Once I have received confirmation from you that the payment has been stopped or that the money has been refunded if it has already been taken, under the new General Data Protection Regulations, you should delete all my personal and financial information, as you have no legitimate or lawful reason for holding it, and you must not contact me again. If you do not delete my information, you will be reported to the Information Commissioner's Office for further action to be taken against you.
I expect a reply by return.
Review by Bisu10 months ago
As below, total scam. Wife made the same mistake and was charged $88 for a $14 visa.
Copy and paste the letter below and email them. They responded within 5 minutes confirming the refund.