Overpriced item, poorly made and then charged for postage twice (once for UPS and additional for USPS) because their claim was they couldn't locate my street address on their website. They didn't offer to refund the additional shipping. Claimed that they had a recorded phone call stating that there was no guarantee that the item would arrive at my post office if it was shipped to my box number. Buyer beware!
Review by SunSource McBurnie6 months ago
Poor policy on refunds for cash purchases especially for international customers. My wife bought goods to the value of $400 and paid cash but after trying them on again she decided they were not for her so returned them to the store. When trying to get a cash refund she was told that you only refund up to the value of $50 and have to wait for a cheque for the balance. This is a ridiculous enough policy but you also have to have an American address as they won’t send the cheque abroad! Do you not expect in Florida to have foreign customers? Or do you just not want to issue refunds? At no point did the sales assistant point out this policy when taking the cash for the sale. Surely the customer when paying by cash should be advised at the point of sale that you don’t issue cash refunds over $50 and don’t post the cheques abroad especially as my wife clearly has a Scottish accent. There is a tiny sign below the cash register detailing the policy but again this is not obvious to the customer. This experience has put my wife off from returning to your store to purchase any goods. This policy has clearly not be thought through or if it has then you are clearly putting the company’s needs ahead of the customers
Review by Fehin1 year ago
They did replace the suit but only after a lot of going back and forth and threatening to drop the suit off and contact my CC company. Just to clarify - the staff in the Ft. Myers Beach location was very apologetic and accommodating. It was the corporate office and their policies and attitude that made this a very difficult situation. I still will not shop at one of their stores again.
Review by EppicNinjaBunny8 years ago
This is a very easy to navigate site that specializes in designer swim wear. You can search by style, designer and even body type. Pricing is good and the layout is nice with clear pictures. Some pages can be slow to load.
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