everlane is the kind of company that sets a great example for other companies. their customer service is superb and their focus on the environment is forward-thinking. just a really fabulous model. thanks!
Review by Suryadev Tiaan1 month ago
First I ordered a pair of pants that didn't have a nice fit on me, ordered another one which unfortunately didn't fit me either...
The upsetting thing about Everlan is, when you sent back an order, they do not reimburse you either the taxes or any of the shipping. So overall I paid an extra 23$ in taxes, 15$ in shipping and 13$ in shipping it back which I have lost on them! That's over 50$ on nothing! At least they should announce on their website, neither taxes or shipping is refundable! I lost 2/3 of the price of the pants, on nothing.
Review by CusR3 months ago
I've had a very positive experience with Everlane so far, but in my last order I bought sandals for 88 usd that are breaking down after 2 months of use. Customer service blames it on me and will only refund me half the price as store credit. So you send me a low quality item and only offer to give me store credit, so I can buy more low quality items? For a brand with the marketing you have, I wouldn't expect you to be only out for cheap profit.
A week before they broke, I gave a 5-star review which I can't seem to change now - so I'll write it here.
I've had way cheaper leather sandals that lasted me a couple of years with heavy wear. Pretty disappointed.
Review by KevF3 months ago
Everlane’s business model is what had me intrigued to purchase from the brand. I love the idea of being able to see just how much markup they place on their products and being able to choose what you pay for certain items. That being said, I don’t see myself purchasing from them in the future.
I live in Australia and I had to split my purchase into two transactions because my order exceeded the “financial limit”. I’ve never heard of this before when ordering from the US and I honestly think it’s just a way for Everlane to cheap out on delivery insurance. My two orders combined came to just over $1000AUD.
I (stupidly) assumed that because I had spent such a considerable amount for only five items that the quality would be exceptional. I was wrong - the items I received are of pretty mediocre quality.
I ordered two of the “Clean Silk Relaxed Shirt” thinking they would make excellent work wardrobe staples. Sizing is true, possibly even slightly generous. The shirts were constructed well, I’ll give them that, however the silk was very sheer and not at all suitable to be worn on its own. At $98USD per shirt, I was expecting very luxurious fabric and sadly this silk just did not perform how I wanted it to. Back into the box to be returned!
Next thing I purchased was the “Back-Slit Work Pant”. The material used for these glorified leggings is super stretchy but also quite durable; very comparable to a stretchy denim. I had one of my friends comment that they were very slimming. As I said though, they are vehemently not pants! They are leggings! They have no pockets (atrocious!), no lining, the elastic waistband is only tacked down on the top edge so occasionally it will roll up/down and become quite uncomfortable. For $50USD should have returned these too, but I liked the design so I have kept these. Sizing is true, and the leg length is nice and long and hits at my ankle (I’m 5’11”).
Third item I purchased was the “Clean Silk Charmeuse Tie Neck Blouse”. This pretty little blouse will set you back $98USD, but unlike the relaxed shirts this one isn’t sheer at all! It is very beautiful on and I love the design - very flattering. On the model it looked to be a nice length, but on me it does look like it’s slightly cropped. I would say that to pay $60USD for this item would be reasonable. I kept this item.
In my next order I purchased two pairs of shoes; the “Editor heel” for $165USD and the “Editor slingback” for $155USD. I absolutely LOVE the look of these shoes and would have been quite happy with the quality (don’t get me wrong, there’s definitely room for improvement) but sadly the fit is not true to size as it suggests on Everlane’s website. I found both pairs of shoes to be very narrow. I would have liked to exchange these for the next size up, but sadly Everlane do not manufacture shoes larger than an 11. Back into the box to be returned!
The returns process seems quite straightforward if you’re just returning one package. They have a flat-rate shipping price of $12.95AUD with Australia Post which is fine. I emailed customer service to ask if I could return all of my unwanted items in just one box, and sadly I can’t. I will be paying two separate shipping fees for two boxes to be shipped to the same place - ridiculous. They seem very inflexible regarding this matter. Why can’t customer service create a return label that incorporates both of my orders for any reason other than sheer laziness?
Knowing that the quality is not deserving of the high price they place on their items, returns are not free, and that customer service really don’t serve their customers, I will not purchase nor recommend Everlane again.
Review by Waldspecht Donaghy4 months ago
Great company, great products and great shipping
Review by Horsemanjlm5 months ago
update: reported the damage and everlane offered to send replacement or refund right away, very happy with customer service
I spent 197 on a pair of shoes only to be sent a pair with signs of wear and deep creases in them. So incredibly disappointed in this brand as a whole. To make matters worst, I have to pay a $6 restock fee for the damaged item they sent me.
Review by Hocuspocus5 months ago
I have only bought one item from them so far, it was a little more than what I wanted to pay for but the reviews convinced me. It didn't take them to long to ship it, and it came in great condition with recyclable packaging, which I thought was nice. Also the quality of the product I bought was amazing and it fits really well and feels so comfortable! I would recommend the product I bought from them but I wouldn't recommend buying much else from them because it is on the higher side price wise.
Review by Dierdre7 months ago
Kyle, I don't know who you are or where you are, but I need you to know...you turned my slightly annoyed morning into a smile filled lunch.
I had ordered a dress which was on sale with very few sizes left at the time of purchase. I was so excited to get the dress because of the quality of Everlane products, but was slightly annoyed to find today that my order had been sent back to the sender without notification of arrival or resending. I messaged customer service, hoping to be able to get my dress which had now run out of my size, and Kyle saved the day. Not only did they answer promptly and helpfully, but they made my day infinitely better by helping me so quickly and efficiently!
Review by Bafford7 months ago
Very great basics. I bought several t-shirts, trenches and silk shirts and they are all well-designed. But there was a small hole in one of the t-shirts and I think they should improve the quality
Review by Errante Davarci9 months ago
Big fan of the transparency angle, but didn't really like their prices for some of the newer things. definitely seems like they're upping prices to make more profits.
Quality is pretty good, 7/10 but nothing amazing.
Review by RMacBath9 months ago
I've ordered a couple of clothing items off of Everlane in the past. Two pair of jeans, the puffy jacket, day glove, a sweater, and some tee shirts. I love the business model and the clothes are great affordable basics. The quality is okay, the jean pocket lost some of the stitching on the pocket and my tee shirt got a couple of holes in it after like two washes. So there are some quality issues that i hope they fix. Thankfully i can return the clothes quickly in person at papersource through happy returns
Review by AKgirl Tacka9 months ago
I placed an order for a tote from Everlane last April and LOVE it. However, someone hacked into my Everlane account, added a shipping address, and made a purchase using my saved credit card. I notified Everlane immediately and was told I would be contacted by a team member. I just received the notice that the fraudulent orders had been shipped. Very disappointing, very poor business model, great way to lose customers.
Review by Buca1 year ago
I purchased everlane this november 11th and it took them 15 working days to arrived at my place. It was fine except that I needed to exchange the size because it was too big. The quality was top notch and i really liked how it feels but it was just too big. I was just super dissappointed it took them so long to get it shipped even though they managed to closed any changes i wanted to make. Within a day of purchase, I asked the customer support to change the size from M to S but she said they cannot do anything after 2 hours of purchase which I think pretty inconvenience. The customer service was superb but the thing is, I got $10 coupon for my first time purchase and thats pretty much what makes me want to buy it in the first place. Now that it got refunded, i am $10 short, which i think is such a disadvantage. I am going to New York on december 13th so I thought I could pick up my jacket at their new york store since its going to be cold as heck but no, they said the warehouse has very limited option and the new york store is out of stock. I mean?? I have worked at retail store before and never thought this would be a problem. She said the only way to ensure I get my order is by ordering online? I bet you $1000 that its going to arrived at my place by January ( 2 months from now) instead of “4-10 business days” so hell, coming from Indonesia to New York without warm jacket, I guess die in the cold is the way to go or spend another $200 on top of $155 to buy another coat? Im no Kardashian dude, so thats not an option. I saved up to buy my very first jacket on everlane so I was really looking forward to it. I guess The misadventure of dissappointment from American companies continues...(see my other reviews)
Overall, i have mixed feelings about this company. Customer service is good, quality is good, but other than that, dont buy things online. Just go straight to the store to get rid of the shipping hassle.
Review by Fazel1 year ago
I have purchased many items from everlane over the past few years. The quality is general very good for the price although the fit is very hit or miss. I've probably kept about a third or half of what I have ordered.
I have also some issues with their shipping/fulfillment services lately, they sent the wrong jeans three times in a row.
However what really stands out is their customer service. Every time I have had an issue with an order or an article of clothing (like a sweater that got a hole at a seam within a day of wear) they have given me the benefit of the doubt and resolved the issue quickly and considerately. This more than anything else is what keeps me coming back to the store.
I don't mind taking a chance on individual items because I have confidence that returning them will be straightforward and easy. The only caveat to this is that I have noticed that their denim return policy has gotten stricter recently and their denim fit/comfort is all over the place so I would avoid jeans.
I also wish they would be more size inclusive. Instead of coming out with so many new items all the time I wish they would focus on making larger sizes of their existing items or improving the fit and quality of those items.
Review by Scott Williams1 year ago
I wish people spewing their wisdumb on here would learn that WOT is about THE SITE, not the product. The site advertises via spamsters Outbrain, adblade and taboola, pumping all manner of brain dead fashionista advice. That's two scummy behaviors before I'm even at the site. Think I'll trust someone that isn't using organized crime to advertise.
Review by Creatio1 year ago
Everlane is an online retail brand. The Crew Sweatshirt, this was one of the first pieces I ordered from Everlane. LOVE their quality and styles!!!
Review by Buddhi2 years ago
The quality of the items I bought is perfect.
Review by Paull2 years ago
Good Clothing Store, trusted by others and myself.
Everlane is rated 4.0 based on
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