Review by Mediumformatphotography Derrow3 months ago
Me and my husband stayed at Eurostars in Valencia. The location wasn’t so bad but I must say that for a 4 star hotel the experience was terrible! What sort of hotel can’t provide you with a kettle or any sort of tea/coffee making in your room? Instead you have to order from the restaurant and they charge you €2.50 for a small mug of water and a horrible tea bag. I complained several times for a kettle and they kept giving me false information saying that they will check even when I expressed that I need warm water taken as part of my medication. The front desk staff were also useless and in fact miserable to talk to. The room also didn’t provide any robes or slippers it was completely empty. Before booking with Eurostars we made sure to do our research and how they made out to be on social media/the net was in fact the complete opposite how disappointing. Me and my husband will not recommend Eurostars and nor will we ever return back there.
Review by Sgv Burgason7 months ago
Saint John Rome
So not a great experience.Where to start ,firstly it's not central.A good 15 min walk to restaurants and cafes.
In fact it's in quite a rough area,graffiti,rubbish everywhere, no room view.The room small,but clean.As a group we were told to eat breakfast together,this caused caous in the breakfast room.
The day of check out, all information said 12 o'clock but again as a group they changed it and said 10.30. Our flight was in the evening but there were no facilities to shower or change,and with temps of 33 degrees it limited our day. Reception said no room available but I overheard her say to another guest there was a shower room.on further enquiry they said housekeeping left at 2 pm so no one to clean a room they could give us! After much discussion we could have a room to shower and change for 40 euros......robbery!Have complained to HO and await reply!
Review by Mahitab10 months ago
Stayed at Eurostars Santander recently, excellent experience with super staff and facilities. Adored the lift with seat too!
Review by Heyboots Derrow1 year ago
My family and I stayed at the Eurostars Las Salinas hotel in Caleta de Fuste, Fuertventura all inclusive for seven nights.
The hotel is bare, staffing inadequate and they advertise four person villa accommodation (pricey) which is misleading to say the least. The 2nd bedroom is approx 6 x 6 with two single beds in, wall to wall. Nothing else in the room, not even a window. This room was totally useless for my daughter, her husband and ten month old baby. Hotel management did nothing to make the situation any better, indeed they charged us another £750 for a room for my daughter, son in law and baby! Added to the £4700 I’d already paid for the accommodation really spoiled this very important holiday. Very disappointed, complaint made, and wouldn’t go to another Eurostars hotel, anywhere in the world.
Review by Boogiedown Tveitan1 year ago
Nice hotel, delicious breakfast, nice cleaning staff and really good location. However, the service at the reception was super bad. When we asked questions they would roll their eyes or put a fingergun to their head, when they thought we weren't looking.
We did not meet a serviceminded or professional staff in the reception at all.
We left the hotel with a really bad feeling.
(Eurostar Hotel Berlin, Friedrichstraße)
Review by Auveen Amogu1 year ago
The hotel did not come up to expectations , no tea making facilities , no robe , not even a box of tissues . The breakfast was ok but expensive .
The staff where excellent very helpful .
But we have stayed in many hotels in Salamanca and this one does not rate as well as others .
Also the parking is under ground and broke down on exit .
Not a good end to a nice stay in a very beautiful place .
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