Great chat service and intuitive order processing.... let's see if my parcels get picked and delivered according to the conditions offered :)
Review by KRoboff Focsanu1 week ago
We have used your services in the last 3 years repeatedly and every time there was a problem. Made delivery request for Tuesday and your delivery guy didn't come, with no explanation or apology. Okay, maybe someone will come on Wednsday, but no, Thursday. Than comes weekend and there's no chance to get my PAID! delivery before next week, which wasn't our goal at all. Once can be tolerated, but this case happend every time when we make oreder by your service. Last time DELAY wasn't enough, few things in the box were broken when the package finally arrived to the appropriate address.
Review by Charrisse1 week ago
the shipment did not reach its destination
Review by MattEBC1 week ago
It was easy, clear, fast. Immediate price calculation impressed by very friendly price. Recommend!
Review by Preetika Airwaves1 week ago
The web experience is not great as there’s no customer support available. I had emailed but didn’t receive any response (checked my spam/junk as well).
Secondly, the delivery guy didn’t drop the suitcases at the door as advertised by the website but left it on the ground floor. The main reason for getting it shipped was because the suitcases were too heavy for me to pick.
Third, the delivery was before mentioned date, which also caused some trouble.
Review by Bafford1 week ago
The whole experience while moving with Eurosender was smooth and the customer support was the quickest and consumer friendly as far as I have seen.
Review by America Rohrberger1 week ago
Paypal option for payment doesn't work
Review by AnaLech1 week ago
Good experience on the website and on the chat. They delivered last time my packages.
Review by Dkaaf1 week ago
The package pick-up procedure was been well done in the expectations.
Review by Maryisa Bolonkin1 week ago
Fully satisfied! 😊
Review by Gamblor1 week ago
Excelent, thank you
Review by Shakuntla Fors1 week ago
Very simple and well directed through!!
Review by Wenona Derrow1 week ago
Fast and simple
Review by Demain Huval1 week ago
Review by Yzaivera2 weeks ago
Review by Melshon2 weeks ago
quick and easy
Review by Sadhlóg Cassinino2 weeks ago
Top service...nice staff
Review by Dartos Tovee2 weeks ago
very Helpfull , Sanja guide me through all the process.
Review by Dippon Carboot2 weeks ago
Easy ordering,good customer service
Review by Choncé2 weeks ago
I found your booking process very easy and efficent
Review by Deeamb2 weeks ago
Great help, satisfied
Review by AllynR Argabright2 weeks ago
My parcel was delivered to me in an awful condition.My hair dryer was broken and two of my books were wet and destroyed. Moreover, the guy who delivered the parcel, left the parcel outside my flat's door and he was leaving when I opened the door. He probably didn’t have any intention of waiting for me to collect the parcel and sign. Fortunately, there is nothing missing.
Review by Kukkiis Ferderber2 weeks ago
1st order: The courier missed the time who should pick up the items.
2nd order: The courier visit us 2 times, he was rude and did not take the parcels for none reason
Review by MargeryW2 weeks ago
After living in Portugal for a period, I’m moving back to Denmark, and decided that shipping home some of my belongings would be a good solution. I found Eurosender online, who promised a smooth and easy process. At this point Iv’ve spent around 11 hours trying to get my belongings home. Unsuccessfully. And the company owes me 44€.
Pick up attempt 1:
The package is not picked up. I still receive and email quoting the tracking number, and stating the package is picked up.
I don’t hear anything about the failed pick-up, neither from Eurosender nor GLS (Eurosender’s partner)
I call Eurosender and tell them that the package is not picked up.
Eurosender orders a new pick up time.
Pick up attempt 2:
At this point, I am no longer in Portugal, and I I have to ask a friend to stay home from work for an entire day, as the time slot for pick-up is from 9-16. They give me a phone number for GLS, and ask me to call them, and make sure the delivery happens. The phone number does not work from abroad. I ask my friend in Portugal to call the phone number. She spends 30 minutes on hold, no-one is picking up the phone.
I receive an email stating that the package is picked up, along with a tracking number.
This is false. The package hasn’t been picked up yet.
At this point I’ve spent around 5 hours, trying to fix the problem.
I call Eurosender, and they tell me they will book a third pick up.
I explain them, that their procedure doesn’t seem to be working, as the two previous attempts hasn’t worked. I ask them to fix the problem, and organise a specific pick up time with my friend in the third attempt, as my friend cannot miss another full day at work.
I ask them to email me, when the situation is fixed. The person in the phone agrees on this.
I receive an automated email with the nem date of the pick up.
I write an email to Eurosender, and ask if they have been able to solve the problem, because I haven’t heard back from them. Eurosender tells me, that they wrote GLS an email, asking them to pick up the package. They did not organise a specific time slot for the pick up.
I tell them that this was not what we agreed on, and that I would like my money back, so I can get my belongings shipped back to Denmark in another way.
I receive an reply from Eurosender, stating that according to their terms and conditions, that after an order is placed, a “refund” is not possible:
“After an order is placed, Eurosender is authorized to order transportation services with one of the partner courier companies. The customer expressly agrees to waive the right to cancel the Agreement with Eurosender once the order details are submitted to the selected courier services provider and confirmed for the chosen pick-up date.”
At this point I’ve spent around 11 hours trying to the problem - which is really not mine, but Eurosender’s problem. I’m extremely frustrated with the missing service, not having my things, the incapability and ignorance of Eurosender. A cannot believe that a company in 2019 handles their customers in this way - “stealing” money from people.
Review by Exzavia2 weeks ago
The whole booking process was easy and swift. The customer service was helpful