I have previously ordered my lenses with Europtix, and been absolutely delighted with their service and the quality of lenses. However I have now been waiting one month for my lenses - order placed on 28th Nov, and I can see from trave and trace that lenses appear to be lost. I have contacted customer services who have replied promptly and politely to my emails, however the only advice they give is to contact my local post office, who have confirmed that the package is not in their system. I am still waiting for reply to my last 2 emails, however assume that the delay is due to Christmas), where I hope to understand next steps ...... I would like Europtix to contact the Cypriot post office - lets see if they come back to me..
At this precise moment in time I am nearly €200 out of pocket with no lenses to show for it, have had no lenses over Christmas period and no clear resolution path, and to be honest little support from Europtix.
I am still hopeful of a resolution, and will update with process - however this is a cautionary tale for potential buyers.
Review by Hameury7 years ago
I ordered from Europtix.com and the quality of contact lenses they sent me is excellent! The reason I ordered the particular contact lenses was mainly due to the price, which was the lowest price at the market (local Cyprus stores and international online websites). The contact lenses I ordered were not in stock and Europtix informed me immediately. They offered other contact lenses but I insisted on the ones I already ordered. So in just a week's time Europtix delivered to me the contact lenses I ordered in the first place, despite the fact that they were not in stock.
Europtix offer instant assistance during the whole process, alongside quality and very low price products.
Thank you Europtix.
Review by Foxtail7 years ago
Good price, good value for money.
Review by Aedfrith7 years ago
I am very satisfied with europtix service!
Review by CustomerJoss Gepner7 years ago
THE SITE IS VERY CUSTOMER FRIENDLY BUT I WOULD LIKE TO BE INFORMED WHEN THE ORDER IS GOING TO DELAY.
Review by Keeshler Kananga7 years ago
simple... fast, easy and good
Review by Fenella7 years ago
very good service. I would prefer a friendlier environment of your site.
Review by Kaboel Giannidis7 years ago
fast delivery and low prices
Review by MetallMind7 years ago
Review by Damit7 years ago
had problems with my eyes drying out from too much exposure from mobile, pc, tv. by the night my eyes where very dry. now i have never seen my eyes so healthy
Review by Shintaro7 years ago
Good offers and good prices, but the free delivery takes too long.
Review by KGrant7 years ago
good prices for products sold
excellent quality of products
excellent customer service
Review by Colie Maclannan7 years ago
I have bought my contact lenses from another website for many years, after investigating the market, however, I found that europtix has the best prices and I happily also found out that the service is excellent.
Review by Trill7 years ago
5 stars from me, they have excellent prices and fast delivery.
Review by Justinh7 years ago
Overall very satisfied with the online company for contact lens supply. Extra bonus for the good prises of the products. Very competitive and attractive prizes.
Review by Nishida Hedon7 years ago
just received daily toric's . package looks fine and contact lenses had no problems.
this store is quite cheaper than other online contact lenses stores and the delivery took no more than 6 days.
definitely will order again.
Review by Benzion7 years ago
I ordered my contact lenses from europtix.com for the first time. The customer service team were excellent and I received my order very quickly. Plus they are cheap! I would definitely recommend europtix.com to friends.
Review by Rosezanna7 years ago
thanks for all very very good and fast service and the best prices!!!
Review by Mmah Flinterman7 years ago
Review by Lindaas7 years ago
Very good prices and delivery in 2 days. Τhanks!!
Review by AndyWoo Katam7 years ago
Really great prices, much much lower than street prices!
The service is excellent. I had a couple of problems with the web site but the lady on the phone was very helpful and kind! Many thanks!
Review by Farrells Berezenko8 years ago
Really pleased with there product and services to all my friends who were contacts you should try europtix
Review by Troy8 years ago
Easy transaction, really quick delivery, quality product not to mention pleasant price. Thank you. Highly recommended.
Review by Relentless8 years ago
Excellent Price and service! Recommend to anyone!
Review by Micki8 years ago
The products met my expectations and arrived much earlier than I had expected