Do not use this company. We hired a car from Aarhus. First of all they explained the charges for vehicle damage. We checked the car very carefully and found a large scratch which they were clearly hoping that we wouldn't notice in order to charge us for When they totalled the mileage, they gave an incorrect figure, using our allowance of 90km for only 2 days, instead of the 3 that we hired for and took the money from the credit card. The additional charges were almost as high as the cost of the car. When you reply to them, they refuse to acknowledge responsibility, stating that you booked through a broker and should contact them, although the bill, payments and communication clearly comes from the company itself.
Review by Natsarin3 months ago
I'm currently in the process of a lengthy back and forth with EuropeCar and it's been painful to say the least. Let me start out by saying that I actually had a positive experience three years ago and up until I got home from my trip to Denmark recently on 5/31/19, I thought it was going to be another great experience. A few days after I got back home to the States I noticed over $900 of a charge on my credit card that looked really strange from Avis (EuropeCar arranged it through Avis). When I called EuropeCar to ask about this, I got a hold of someone in the US, but was told because the issue was with the European unit of the company, that I had to deal with the office Germany. Ok, fine, I said. Can you transfer me to them so that I can find out what this charge is on my credit card after I returned it clean and accident free? I was told I had to either A) call between 3am and 7am EST time OR B) communicate via email. When I nearly laughed at this and asked her why I would have to call them at those hours and why couldn't;t she help me as part of the company, I was basically just told that's the way it is.
Since my initial emails to EuropeCar as well as to Avis, I have received nothing useful back. Avis sent me a detailed receipt in Danish with the supposed breakdown of the supposed damage. When I asked for pictures as well as an english version, I received an english receipt about a week later and instead of breaking out the detail, they just put down a Miscellaneous charge on the receipt...with no specifics, no picture, no explanation. I went back and forth multiple times with Avis, and heard nothing back.
So, I then start emailing EuropeCar since they are the company that was supposed to be acting on my behalf to begin with, and after each time, they tell me that they can't do anything because Avis won't respond to them. She assures me that she is very sorry, but that doesn't do me any good. In between asking all of this, I've been told three separate times that a claim has just been opened...which makes me wonder why the first two claims were closed without any communication to me and without helping me out!!! The woman I have been corresponding to is Elina V., so if you start getting emails back from her, watch out....you're not getting any help.
Suffice to say, this seems like a scam, especially after reading some of the reviews already here. All I can do is just warn others to look elsewhere when renting a car in Europe. If they are going to screw me out of nearly $1,000, I want to make sure they lose more of this from lost business.
Review by Ommie4 months ago
I rented a car from the office in Aarhus. For second time Europcar tries to cheat me with the mileage. But this time I took a picture of the dashboard 3 minutes before I returned the car. And they tried again to charge me for extra km, even though I have not driven so many km. This time I have a proof that they try to cheat their customers. My advice to you is not to rent a car from them, because you cannot trust them. Or if you rent a car then always take a picture of the mileage.
Review by Elondria6 months ago
Europcar paid a parking ticket drawing money from my card without consulting me and charged an unreasonable high fee to do this.
I would not trust this company with my credit card information.
Review by ABeames Kocalar8 months ago
We booked a car at Europcar Odense for just less than a month. We paid for full insurance. On the day before the car was due to be returned, a Post Nord van backed into the car. The postman was very apologetic and promised that we would receive an admission of liability from Post Nord, which we did. This has been given to Europcar upon return of the vehicle, but it was fully insured anyway, so we didn't worry overmuch.
An additional £200 has now been taken from our credit card. This makes it impossible for us to rent another car with another company. No emails, no reason given, nothing. Essentially: theft. Family plans f*cked. All lines closed due to the bank holiday, so can't get an answer yet. Completely unnecessary additional stress as we attempt to fix this. I'm sure we're not the only "treasured customers" this has happened to. I doubt we'll be offered any kind of compensation for our trouble, given the other appalling reviews here.
Review by Masna8 months ago
AVOID! Promises a lot when you rent a car. When the actual bill turns up you will see what you actual charge is. Almost +500 kr for me for a trip from Cohenhagen to Aarhus. I feel like an moron for choosing their "services"!
Review by Velecia Bejinaru11 months ago
I strongly recommend all the ones who read this review to avoid Europcar Danmark and particularly the very poor service, super unfriendly and arrogant staff at their office in Gammel Kongevej-Copenhagen. I had a car rental for 28th December at 7:30 am and I had a ferry ticket in hand for 10:45 am, but when I arrived in the office, I have been told that my booking has been canceled without sending ANY NOTIFICATION to me! I simply had no idea what to do! They made no explanation of how, why and who made it canceled and even refused to take the responsibility when they could see me very stressed and desperate to start my new year's holiday! Instead, they wanted to charge me for a new booking (which has been canceled by their own mistake) for a cost of 4 times more expensive than the original booking! It's necessary to mention that all these happened though I called them one week before the pick-up and they kept me sure on the phone that everything is fine and set with the booking and I just need to show up on 28th with the required documents to pick up the car!! and now, on the pick-up day, I hear that they canceled my booking for no reason and even didn't bother themselves to inform me!!
When I started to show my frustration on the issue, they threatened me that I have to shut up my mouth and leave the office: that's what they mean by customer service efficiency! Unfortunately, it was the first time I could experience such horrible irresponsible service in Denmark and personally believe it should be reported for the sake of other potential customers. I NEVER go there again and demand their PR team to provide a convincing explanation, if they ever care to read this review!
Review by JoanNC1 year ago
Overcharged for fuel, a one way fee, charged insurance I hadn't asked for, prices did not match my confirmation and a poor customer service at drop off, they wouldn't even check the car and now I have been.unsuccessful getting a.refund for fuel. They have refunded the CDI but I had to contact Aarhus and Aalborg. Europcar customer service have not responded. Prices fluctuate a lot on the website day to day and different.cars are available at different rates on the app but it will not allow.me to register for it.
Really don't trust them to not do the same next time. So I will boycot them, its not worth the hassle and worry regarding my deposit. Which was also a larger sum than quoted
Review by Ulici Jehdian1 year ago
Shocking customer service. Unfortunately I missed the opening time of the Aalborg city branch for my booking by 20 minutes. I immediately phoned the airport to enquire if I could use a car at that branch, but was told they could not look up bookings for the city branch on their computer system. I then phoned the openly hostile Europcar customer services phone line to enquire whether I could use a car from the Aalborg airport branch instead. I was told that opening hours were clearly written on their webpage and if I wanted a car, I would have to pay again and make a new booking. I lost my full rental payment, and travelled by train during my stay in Denmark, which was a pleasant experience, and immensely preferable to more dealings with the rude and ineffective Europcar.
Review by Etheve Ramabhai1 year ago
I rented a car in Copenhagen via Norwegain.com when I booked my flight. When I complete my reservation on Norwegian.com I gave my address in Denmark, where I live. When I went to pick up the car from the Europcar Danmark and Europcar would not deliver the car, since the taxes was not paid. I offered to pay the additional taxes, but Europcar said their system couldn't handle it. I was therefor forced to rent a new car, without unlimited milage and the price was four times higher then the original advertisement they had on Norwegian.com
I talked to their customer service, but it's not possible to get an answer.
Stay away from this business. Shady service and they rip you off.
Update: I understand that you need to follow the danish tax laws, but then you should inform your customers about it.
Review by Stilefano1 year ago
Thank you very much for your fantastic service - We frequently rent cars in Denmark with different car rental companies but will here admit that The Car rental Company EUROPCAR possess a level which is significantly higher than than all the other car rental companies both with regarding to response time, personale Service, and not at least car choices. There is absolutely no doubt that we Will return to EUROPCAR next time we hire a car.
Review by Mongui1 year ago
I rented a car in Copenhagen, Denmark for two days and when I complete my reservation on the platform of EasyTerra I gave my address in Denmark, where I live. When I went to pick up the car from the Europcar Danmark, the price was four times higher than the price on the website, I refused to finish the process and to pick up the car.
I complained, but Europcar told me that they didn't take the money (should I believe them) and EasyTerra Denmark rejected my complaint, didn't refund my money and hanged up the phone!!!!
Review by Klinntt2 years ago
Be careful with these people. I booked a car online with free mileage. I was very careful with this. But when I turned it in, they charged me €390 for additional miles. As it turned out, the confirmation mail I received after the booking did say that the mileage was not free, but I did not suspect they would change my booking like that. However, Europecar was aware that this "mistake" often happen, but did nothing to warn me. Neither were they interested in correcting the error in their booking system nor to refund me. It was a very disappointing experience.
Review by Miss Thomas2 years ago
Regarding Randers department:
Very good service, and nice clean van. Fast service, regarding getting in and out. Thank you Randers
Review by Vass2 years ago
Very bad customer service. We tried to rent a car from Europecar. We booked it on Monday, we needed the car for Saturday. We got no answer and it turned out Friday after 3 pm that they have no car available. I don't have to say how stressful it is to find an other car Friday afternoon for the next day.
Review by Chibamba2 years ago
Rented a car in Malaga as did my brother and my Dad. Paid the extortionate fees for this and that, whatever, car was fine, used it for two weeks, handed it back, no damage, deposit refunded a week later.
That was in August 2016. Today, 28th March 2017, Europcar charge £209 to my credit card! More than 7 months later.
Just over 1 month ago they did the same to my brother, he then had to jump through hoops and then got a 'sorry it was a mistake' and then refund. I'm doing the same now.
Do not accept it is a 'mistake'. Someone needs to explain this. When I purchase and pay for service I expect that that is the end of it. I don't expect to be charged again for nothing many months later, and neither did my brother.
My Dad is on high alert.
Check your statements, for rest of time it seems. Or better still cancel the card you used at Europcar and avoid this. Or even better, Europcar why don't you stop stealing money from people??
Review by Hapshott Lebioda2 years ago
Went back home to Denmark on on vacation (just returned last week) and have rented a car through EUROPCAR DENMARK
When i got to the Eurocar counter it all seemed ok at first. However, things changed quickly.
Firstly, the female agent at the counter tried to sell me an a third party insurance (around $15 per day for 10 days). At first i didn't think much of it and thought that it might not have been included included when i booked it online and she was being helpful and service minded. However, I was wrong. Just before swiping my card i asked if I have not already paid for this when booking online (on a third party provider)? To my surprise she told me: ''yes''.
Naturally, I asked why she was then trying to sell me their insurance if I already got one and paid in advance? She answered that I did not have to buy it but she then explained that I was to meet with anan accident I would be re-imburse right away by Eurocar. In other words, if I did not get it I would have to pay the damage myself and then get re-imburst later by the company where I booked the car from from online. Obviously, I declined her ''offer'' and hintet to her that I found it quite that she was trying to sell me something that she knew I had paid for ones already - extremely unprofessional and unethical up-selling strategy.
Oh yeah, i forgot; since i did not buy their insurance i had to leave almost US$ 2,000 in deposit. I had not been informed about this policy in advance and have never experienced with any other car rental company in the past. Again, this seemed like a cheap trick to try get people to buy their insurance as some people may not have that kind of money to leave as deposit and may find it easier to just pay the additional $150 for the insurance instead.
Secondly, when I got the keys I was informed that i had to go pick up the child seat I had booked in advance myself. Please note that I had been travelling for 10 hours with an infant, had 50KG of luggage, it was 8PM and 3 degrees. So I told the agent that I had booked this in advance and that I expected that they would install it for me (if you have kids you know that installing a child seat the first time is never easy and can easily take 5-10 min. This may not seem like a lot but with an infant under your arm it feels like a lifetime. And again, i had booked it in advance!). To my surprise, again, she simply told me that staff had left already and so this is was the only way to do it now (Translation: ''I don't care about you and your kid so figure it out yourself and leave")
Anyway, I got the car set sorted and managed to find one that was somewhat clean. Yes, 10 out of 10 seats they had in the trunk of a van were dirty (food stains, vomit etc.). The car i got (Audi A4) was dirty too. Back seats has dried fruit, paper and crumbs everywhere. Great!
Finally we got to the day of delivery. I went out to the new drop-off area which is a bit far away from the terminal. Obviously this is not Eurocar Denmark's fault, however, it is still very inconvenient. Especially, when you are there 7am, have loads of luggage, and infant under the arm, and its freezing (they had not informed me about the process when collecting the car wither). Also, Eurocar had done nothing to help their ''valued'' customers e.g. not put up any signs, number etc informing you where to drop off the keys, if they need to inspect it, if you have to drop off the car seat etc. By chance i saw one guy walking around looking as frustrated as I was so i asked him if he had dropped of his car as well and knew what to do with the keys. He told me that he had been trying to figure out the same and now trying his luck down at the counter where we has collected the key the first day which turned out to be correct.
So i put in all the luggage in the trunk again, put on the infant strap and started walking. To my surprise the counter was closed when i got there and they had not mailbox, pigeonhole or similar to drop the keys or anything. So i went to one of the other car rentals and asked if they could help. Fortunately, they knew that to do; ''just go there and knock really hard on the door and then there would be someone coming out to help''......?Anyway, I went there, knocked and sure enough, a guy came out. I quickly explained him all the above in 20 sec. as i was not in the mood to stick around. To my surprise (again) I simply got the following reply: '' this is our standard customer policy''. Pathetic I thought to myself and left!
Conclusion. Will not use these guys ever again and would not recommend them to anyone in future - not even my worst enemies.
Review by Laurenf2 years ago
Always perfect and fast service.
Friendly and professional staff + nice cars.
I will be back.
Review by Koketa2 years ago
I'm still waiting for the invoice for my company, 5 days passed after the payment. The invoice department doesn't answer calls. The local managers cannot do anything.
The service is very friendly for the car retrieval and payments but very bad if you have problems that need to be solved. I cannot beleive it is a "#1 rental en Europe", as they say...
Review by Atkins3 years ago
Review by Chernoff3 years ago
They charge you a fortune for winter tires during leasing. They even steal thousands of DKK from you if you terminate your lease earlier than agreed time. The sad part is that you were not aware of these extra charge until the last minute (when you see the final bill). I would call this a complete ripoff. Be careful with them, fellows. You will regret if you do business with them, especially in Denmark.
Review by MNoha3 years ago
Rented A Car and that was ok but then spent several hrs on phone and In Line. Having the induranceccompany main Office and local branch communicating but no sulution was found and here i am stranded i the middel of the sticks local Office has gone to lunch.....
Review by RoyBarbarino3 years ago
WARNING! FRAUDLIKE COMPANY!!!
EUROPCAR is a company WITHOUT ANY MORALS! We unfortunately did not check out all the warnings on the internet. They will SCAM YOU and end up costing you a lot of money. This is how the company survive. As consumers we cannot let companies like this survive! Please help in spreading the word about this awful company to your friends/families so that they do not get SCAMMED our of their money too.
Review by YAzWUbvC3 years ago
Don't even consider renting a car at europcar. Waited 1 hour in the middle of the night to get the keys to our car. No information was givin' about damage. We drove to our location, parked the car and walked around the city all weekend. Drove back the car and delivered it just to be told that there was a scrathed that we were going to be charged for. The scratched was placed in a spot that was impossible to get damaged by other cars in the car park (we parked against a wall). Now we have to pay over 500 pounds for a small scratch we haven't even made ourselves.
Next time I would rather walk than rent my car at this corrupt place!
Review by DGerty Derrow3 years ago
ONLY ONE ADVICE AVOID EUROPCAR
BOOKED CAR for 1 week to pick up at Palma de Mallorca BRANCH for c 400 Euro, went there to pick up the car and was recommended to upgrade for as little as 190 Euro leaving me with the impression that it would the total cost for the upgrade. Unfortunately I accepted, because what they did not say was it was per day and excl. of VAT. And because we were in a hurry I did first discover it too late after a detailed reading of the rental agreement. So my conclusion they are ready to use any manipulation tactics trying to rip you off. ONLY ONE ADVICE AVOID AVOID AVOID.
My recommendation - try Sunny Cars GmbH instead.