Refuted bad rep on Hermes but today have experienced an incident which has sickened me to the core by paying for up to 1Kg on consignment 6013875253473286 which I know was less than 70% of that weight and advised it was 1.3Kg and charged £1.20 plus £3.00 admin.costs
Alli sent was a 28mm lens on a minimal amount of bunnle wrap in a cat food box the lens weighed just under 350g and the packing 220g.
Borrowed the same lens from a friend and packed it in exactly the same manor and even wrapped it in brown paper and pasted on a piece of paper the size of their label and it came to 610g which is funnily enough 1.35 ibs not Kgs and mine are accurate to one tenth of a gram and tested weekly with a certified test weight
They claim that their machines are infallible as to calibration but if a foreign object is on the belt at the time it would corrupt it
Have paid their bill for their incorrect assertion and will be contacting trading standards as a matter on principle and am accessing whether to ever deal with them again .
Review by Yenpox5 years ago
I've just taken out advance payment protection insurance for our company. I really struggled to get help elsewhere and Euler Hermes have been great answering my queries and trying to get things sorted for many weeks. My contact Stuart A.(Commercial Business Consultant) has been brilliant. He's put up with my endless questions, religiously kept his promises and responded when he said he would and I couldn't be more satisfied. Thank you very much!
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