ETOREN Reviews

I bought a " brand new " Samsung phone, when I turned it on form the first time it went directly to the home screen. I could see in the message app that it received some message from an Asian telecom provider.
So there where no configuration steps/wizard when I turned it on. I had to factory reset the device just to be safe. Because there could have been spyware installed on the device.

So right now I don't know if I bought a second hand phone or a brand new one.

The company policy must be not to communicate any information with any customer and insure they waste as much time as possible waiting for an order they ultimately cannot provide in the time frame they advertise. its not like anyone other than etoren put the shipping estimates there to then come up with some bull excuse as to why the item has not been shipped and why i am only learning about this 2 weeks later. stay away its not worth the 5 or 10 percent you'll try to save by purchasing through this vendor because you will have to use another vendor in the end so you'll have no saving and wasted 2 weeks.

To get the product at all stages took far too long!!!!!

There are no positives. This is a dodgy Chinese gadget website. I've shopped online for more than a decade and this is the first time this feels more like a deceitful company than anything I've seen before.

First order came but phone wouldn't power. I emailed the company and they said they'll give me credit to spend again. Ok so I went again and bought a different phone. This time the phone works but does not have normal battery power. I emailed the company of the problem and told me to just send the device to their 'repair' centre. I sent it to them without delay.

The company then told me they will take 2-3 weeks to have and answer. 4 weeks later nothing from them so I emailed them again. Their response came a few days later saying they are still waiting on manufacturers response. I told them this is unacceptable. They don't say anything to the manufacturer or even hurry them up at the customer's expense?? There is clearly no customer focus from this company.

Anyway literally a day later the company came back and said they will refund me 23 dollars. But the phone was actually 149 dollars so they didn't give me the full refund. I was gobsmacked when I heard this email and I was furious they convinced me to just send the phone (device) back to them. I thought they would repair it so I didn't send the box and accessories (plugs, and manuals) back as well. It was just the phone playing up so didn't think about sending everything back.

If they want it back they can have it back but they just said they will give me 23 dollars only and won't give me the refund. They even pasted one of their clauses of the terms and conditions in the reply. I'm mean seriously?? You have a customer who have NO working phone and I don't get a full refund.

I have raised a dispute with PayPal and I'm hoping they can recoup these funds for me.

Is has been clearly a frustrating experience for me of all time. Never had I had to endure this kind of insult from the company. No empathy. Customer service was indifferent, robotic, and would happily paste their t&c's to me on technicalities.

Perhaps I should have been more careful yes, but to be so sneaky about this whole thing is absolutely disgusting of the highest order.

I now hope PayPal can see the injustice in this and help me out.

To everyone out there, stay AWAY. You save a few dollars cheaper and risking alot of your money and emotional energy. Not worth it.

For a company that keeps referring to t&C's, they are 100% unethical with their methods.

So do NOT purchase from them.

I paid extra for Shipping Insurance and Express Postage - Australia Post confirmed that neither of these were ordered by etoren and they had in fact sent my phone via regular parcel post. I contacted etoren requesting a refund of the additional $24 paid and 2 days later still no response. Phone was ordered on 16th April and only given to Australia Post on 26th April despite their advertising 2-4 day dispatch. I assumed paying for Express Post would also mean faster processing but apparently this is not the case.