I have nothing good to say about this company. The customer service non existing. The products are of horrendous quality.
They ship the wrong colour cushion for our chair, the chair smelled so badly of mould that we could not stay in our apartment with out windows open. the chair still smells of mould after 1,5 months of fighting customer service, who now does not answer our calls and gets back to us.
DO NOT buy anything from this company.
Review by Mikayela10 months ago
I have long admired Wassily chairs, yet struggled with the extremely high prices from some manufacturers. That noted, the lowest priced sources don't offer real leather, and you have to wonder about the overall quality. We needed 2, further adding to the cost concerns.
Eternity Modern's pricing and positive reviews offered a reasonable solution. The ability to order leather samples, which were credited to the final purchase helped a lot. We were ultimately very pleased with the chairs. They arrived very well packaged, from China.
I would rate higher, except when we placed our order, we were told to expect delivery around the 1st of September. Subsequently delivery was pushed back multiple times until we finally received the chairs in early November. We only learned of the repeated delays, by asking about the status. This impacted both entertaining and travel plans, as we needed to be present to inspect when delivered.
We are very pleased with the chairs, quality for price. The process and attitude were frustrating.
Review by ChakramPrincess1 year ago
I have had Eternity Modern provide two very custom products, both of which turned out to be excellent. One was a custom coloured Eames lounge chair and footstool, and the other was a set of Verner Panton fiberglass dining chairs, also in a custom colour. I sent Eternity colour chips to match, which they did. In one case they were not able to provide the leather colour I wanted, but they provided several options, one of which I selected. The production time has been a bit lengthy (6 months or more), partly due to conflicts with Chinese holidays and transportation delays. However, they kept me fully informed at all times and were always on top of it. It's worth noting that they manufactured and delivered these custom designs at no more cost than if I'd gone downtown and bought a standard run-of-the-mill version (I checked!). They are also very well made and very solid in all respects. I highly recommend Eternity, especially if you want something customized.
Review by NellieP1 year ago
Love my furniture from Eternity Modern. Great design and quality. It's all hand-made so it takes a while to receive it but it's worth the wait.
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