I had been a returning customer spending over $100 on a regular basis...last order was over $170. I always request glass bottles 4 best essential oil storage of the items I purchase. They sent everything in aluminum. I often ask 4 small samples & they had been excellent about sending them. Buying online it is important when dealing with scents (in my opinion) because they're NOT right down the rd & we're ordering online blindly. They sent me samples previously, but this time not only ignoring the glass request they ignored the request 4 a sample. I told them I was looking 4 a light colored or clear sweet citrus essential oil scent because I make my own body sprays & deodorants. Disappointed they ignored both requests I actually complained 2 customer service explaining that I'm a faithful customer that spends a small fortune in their products. I received an email back saying that they don't always have glass available & can't guarantee it, everyone stores essential oils in the aluminum they use. They continued that I should buy small quantities of any essential oils I'm interested in 2 determine whether I want 2 purchase larger quantities of them later. They didn't seem 2 care...they offered I could return my $170 order. They used 2 b what seemed like a customer oriented business, but all the other positive reviews I had left in the past must've helped others decide 2 purchase thru this fairly new business. Hopefully I can find those positive reviews & remove them as I no longer endorse their business. I spend 2 much annually with them 2 b treated like garbage, yet I'm not wasting my $ shipping the items back 4 what would end up being a partial refund due 2 poor customer services. P.S. I still have the email I sent & the 1 received from them 2 verify my experience. I was hoping 2 leave a screen shot of each, but I don't have the option 2 post pics. Realistically I would've been happy with them offering a free small sample guaranteed with my next purchase, a free empty 16 oz glass bottle with my next purchase, anything really...I'm easy 2 please & would've continued having great things 2 say about them...instead, they've grown 2 big 4 their britches & have no interest in keeping faithful customers.
Review by Lisle Swistoski2 months ago
Great selection and great customer service. Delivers fast and on time...
Review by Kristalik2 months ago
Love the oils I’m a repeated customer
Review by Navia Gosling2 months ago
Excellent products at amazing prices. The only thing is time with Fed ex it takes a little long I don’t know if it’s because from the West coast to East. Other then than customer service is always there to help. They have always resolved my issues in a timely manor & very kind & professional.
Review by Allwin5 months ago
They have great oils at great prices! They offer all the info experienced oilers will advise you to look for: botanical name, origin of oil, etc., and they offer certificates of analysis and proof of testing. Their customer service is great, as well. I felt like I scored big-time when I discovered them.
Review by VicKipling Derrow5 months ago
I have tried other suppliers, but for the price and quality, I think HBNO is the best.
Review by Tygercat Ayavoro5 months ago
I've had years of positive experience with this firm. They are attentive, quick & efficient
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