Essence Luxe Couture Reviews

Purchsed my human hair wig on sale. AMAZING QUALITY. Great communication. Would HIGHLY RECOMMEND and will DEFINITELY be re purchasing when I am needing a new look!

amazing i love my wig❤thank h very much

The wait was definitely worth waiting for my unit to be made! I recieved it yesterday and it is beautiful, a little longer than i wanted but its awesome. Thank you very much for making my wig! Ill be back again , dont go no where. And thanks for being patient with me!

Customer service was amazing, new to wigs and helped with every part along the way. Received a human hair sale item and completely loved it. Highly recommend !!

Wonderful quality and communication throughout the process. Incredible commitment to customization. Highly recommend the company and their products!

Service was great! Glad this is a Canadian company! Hair quality was amazing! Ordering again soon ❤️

wow the service and the communication are without reproaches. she accepted a custom order without compromise and one started the next day I recommend them very strongly thank you
X10000

Nobody knows I'm wearing a wig! It's so awesome. This wig blended so well. The fit was perfect because of the extra stretchy elastic band. I got transparent lace even though I'm mixed, and I was able to just use my regular concealer to blend the lace. It was very easy.

I ordered the Cashmere Soeurs from this company 4 months ago. I was a little worried because the wig took so long to make, but I later found out that they make each wig to order. I guess I read wrong. Anyway the wig took a little over a month to finish, but I see now that the wait is definitely worth it. You can tell that this wig is handmade... There is just a refinement to it, I can't explain. My wig had like 6" flyaways so it was very very easy to manage. The knots came bleached, the hairline was ready go go. I made some minor adjustments to make it fit, as I measured in between sizes, but other than that this wig was very easy to wear and very low maintenance. Very happy with my purchase. MAKE SURE YOU ORDER WELL IN ADVANCE, because these wigs take time, but are well worth the wait.

Wig did not look like picture. Top was very black. It looked more brown at the top and picture online was very deceiving.

**Update yo response**

Hello thank you for your response. I think that’s a poor reply from a company offering a product. I’m your description you should be extremely descriptive in the future. It’s very misleading.

I have an iPhone X. The colour is bang on. I don’t think it’s my phone but maybe rather your camera.

I ordered another wig from here awhile back and decided to come back to order another! The silver ferre's color was out of my normal comfort zone, but this site NEVER disappoints with the wig's quality. I did end up redying the wig at a salon, cause the colour didn't end up looking as good as I hoped it would on my skintone. But for a wig that's been bleached to silver, it held colour very well and still feels very soft.

I received the baddest hairs ever. Since day one the hairs getting tangled. The hairs sheds like crazy getting tangled no matter how often I deep conditioning the hairs. I suppose to have a guaranteed. I asked them to return the hairs they told me to try with my hair stylist first. I get the hairs installed 2 weeks after I received it. it’s was horrible can’t even keep my style for long. Now they refuse to give me the guarantee because it’s take 30 days exactly before I asked the 3 third time for a refund. They don’t even considered the fact that I asked 2 times before. Since day 1 I didn’t want this hairs it’s was messy.

I'm so excited to wear this wig! I got it in the mail yesterday and I LOVEE IT!! It took soo long to make but it's finally hear and I LOVE IT! The packaging is lovely. My wig came with a wig cap, and a detangler brush. Really makes a huge difference compared to other brushes. The wig is soft and the blonde colour is beautiful. I'm just so excited to WEAR THIS WIG!

Found this as a surprising cheaper alternative to one I wanted from another site. I'm very pleased with my purchased. I will ordering again soon! :)

I've actually ordered from this company before, sometime last year on ETSY but the prices of their lashes went up sadly. But they were having a sale so I bought 3. H.B.I.C, The 6ix and Essentials. They're beautiful! Love them! The HBIC is very full. I still love them but I dont think I'll be wearing them a whole lot, but I wear the 6ix ones everyday! Really beautiful lashes and beautiful packaging!

Literally bought this for graduation and got so many compliments. As a hair stylist I can say this hair is very easy to work with. I have ordered from this company for personal use as well as installation for other clients. Definitely one of the best quality hair companies hands down.

This is wig is by far one of THE best wig's I've ever owned. I have no issues with the price. I've literally ordered synthetic wigs that cost more than Essence's wigs, so I personally didn't mind paying. I ordered their new Focia wig. I've been following this company for over a year on Instagram and it's so nice to see a business grow. The team is sincere, and the owner has hair loss as well, something I suffer from, so you're really buying a wig for someone who understands wigs. They don't have many reviews because their a new company but it's their worth the risk. Company's like theirs are still in touch with what their customers want. Thank you guys again and I write this review happily!

I entered into a contest for the essence luxe hair & I must say this hair has been nothing but amazing. I Recieved an 18" inch frontal wig that had been preplucked & closure bleached before I had recieved the wig. I must say this wig is of good quality. It has been about 6 months since I've had the hair and it has been maintained! I've washed & conditioned the hair very often and it looks nothing but brand new. I've done plenty styles, curled and straightened. The hair had not been damaged at all!!! I look forward into purchasing more hair from this website because it was worth every penny. The customer service was also great! They ensured to assist me and make sure they fulfilled all my needs to the best of their ability with professionalism. I encourage every doll out their to grab themselves some lit bundles !!!!

I bought cashmere McQueen and she arrived two weeks ago and all I can say is that she's perfect. The hair is beautiful and soft, the lace isn't itchy and the fit is perfect. She's the best wig I own for sure.

I first contacted this business on May 14th and my purchase wasn’t until June 29th. I asked many questions because I wanted to ensure my investment would be as high quality as they claim on the website. The wig was the Cashmere Moschino. The image they have on their website is absolutely stunning and it looks so thick and luxurious. The ends come down into even pieces, and the bangs are cut beautifully with a thick and opaque look. Prior to ordering, I asked if I could use my SPC 20% discount. She explicitly said yes, I could so I only saved up for this particular amount. The day I put the order in, she suddenly told me I was not allowed to use the discount. Even though she apologized, she should have honoured the 20% because it put me in a situation where I had to purchase a shorter wig that was still over the price I thought I’d be paying. Still, I wanted the wig bad, but this should have been a red flag. After ordering, I asked for an estimated delivery time. I had an event coming up Friday, and simply needed to know if I should arrange other plans for my hair or if id receive the wig. I wasn’t pressuring or insisting I get it. She stated I would be getting the wig prior to my event. Wednesday comes along, and she emails me telling me I won’t be getting it by Friday. She suggests she could send it to me unfinished. What kind of company suggests sending a product to a customer unfinished? I stated absolutely not. She then emails me back saying she would send it express so it could get to me on time. Even though the tracking info said it would be delivered by Tuesday, she assured me she sent it 10am next day delivery. Yeah that didn’t happen. Still, I would have brushed off these seemingly trivial annoyances if the product was as beautiful as the wig pictured on the website.
When I finally received the wig, I was flabbergasted that the bangs were only cut on the left side of the wig. It literally was full length on the other half. The wigs are supposedly ready to wear but there was no way I would be able to wear this as is so I had to go to a salon and let a professional cut it. I didn’t really look at the wig thoroughly though, I just immediately went to a salon after I saw that, so I could get it fixed in time for a trip I was taking the coming weekend. As the stylist was looking at the wig, she asked me if I bought it from AliExpress. I was honestly offended. AliExpress? I paid nearly $600 for a wig so it could be noticeably different from some low-quality wig made in China. When I told her this, she literally laughed in my face. She was in disbelief. There was a bald spot right on the side of my head, there were multiple chunks of areas that were bleached with it running down the strands, the bangs had bleach spots all throughout them so there was no way that this wig could be parted any other way then the front bangs. To top it off, there was no way this wig was 200% density because about 12-14 inches down, it was all straggly and thin, I could literally count pieces of hair that made it 20 inches. The stylist also said she didn’t think it was 200% density. Honestly, even at this point, I just asked the stylist to fix what she could (as far as evening out the hair, so essentially going from a 20-inch wig to about 14-16 inches) and cutting front bangs for me. She charged me $80 for a quick style and cut. I wasn’t even going to complain to essence luxe couture. The stylist INSISTED I complain that way I could get a reimbursement for my out of pocket expenses and the low-quality wig I was sent. Because the wig was entirely splotchy with orange and yellow throughout, I would still have to either dye it myself or get a professional to do it.
I emailed and explained everything and sent in photos. She was in disbelief. Verbatim, she says “i really apologize. I can only imagine the disappointment. Totally unacceptable quality. I'm completely ashamed”. It genuinely seemed like she was about to go to the end of the world to remedy this shameful product they gave me. She insisted I submit a claim and get a full refund by applying to the Norton Guarantee they recently set up. And that was it. She stated that they don’t remake and send new items in case of defective products, and that only the cost of the wig would be refunded. The costs I paid to get the bangs actually cut wouldn’t be refunded.

My cost to get the wig cut and styled, plus adding additional clips and to get a tighter band really made me feel like there was no way I was going to be out the money I already paid. I also purchased (on sale) about $58 +/- for hair dye and developer so I could attempt to colour the hair and fix all the orange bleach. I didn’t tell them I had bought hair dye because I was still extremely nervous about dying the hair on my own. I assumed they would be more then wiling to refund me the cost of going to see a professional. I emailed her back and asked her if there was a remedy that would allow me to keep the wig. Essentially, I just wanted to get the out of pocket expenses, at least some of the density and length expense, as well as the cost for me to colour it. They weren’t having it. It took about an exchange of 18 emails, begging and pleading at the very least for her to give me the amount it cost me to get the haircut and for the dye. They agreed but ONLY to $11 dollars for the hair colour and the $80 I paid for the bangs. On that note, in what world does colour cost $11? This was in itself insulting and indicative of the fact that this supposed high quality, couture, customer-oriented business was unwilling to lose any money but were perfectly fine with taking nearly $600 plus all the out of pocket expenses from me.
They also stated that I should at least be mindful to how nice they’re being to me for sending the item express and for bleaching the knots a second time. WHY am I required to be GRATEFUL for the things that come with an item that I paid hundreds of dollars for? The notion that they don’t send new wigs out is also false, because if you look at one out of the few reviews on their website, a customer said that because her wig was faulty, essence luxe couture sent her a brand new one.
The flyways on this wig are atrocious. Before purchasing I asked about them because the photos she sent me in my email, and the photos on the actual website seemed to be different in that the ones she was sending me in the email appeared to be significantly lower quality. I asked her if the flyways were because the hair had been coloured, and she said it was because when they tie the hair, the ends stick out, but it was easily fixed by using a mousse or other styling agent. Their website states that they tie the hair so that they leave 6 inches in length on the other end, but these flyways are about 2-3 inches in length causing them to stick straight up in the air. I’ve tried everything, and even sought out an expensive styling product from a salon, which hasn’t matched up to these flyways.
At this point, I just wanted to ensure that I wrote a thorough and accurate account, in my opinion and experience. If I had seen a SINGLE negative review about this place I would have not invested my time or money into it, but they assured me, and insisted I read the couple of reviews on this page which were all positive and in retrospect sound a bit exaggerated (although I don’t have proof of this). I don’t even usually leave reviews for negative experiences, honestly, I’m that person who goes out of my way to ensure readers know how exceptional a service was or how happy I was with how I was treated by a business. If they would have compromised and come to an agreement with giving me my costs back, as well as some of the original cost because I really only did end up with about a 150%-175% density wig, and significantly shorter after the cut, then I would have gone about my business and not gone out of my way to write this lengthy review. I am a first-time wig buyer, I purchase all my extensions at about $700-$800 every few years from an extremely reputable American retailer, and the quality allows me to keep the hair for at least 3 years. I figured that I could choose Canadian, black owned, and a small business that would give me the same quality, but at a fraction of the price. I WAS WRONG!!! I WILL NEVER AGAIN PURCHASE FROM THIS BUSINESS AND IN MY OPINION, YOU SHOULDN’T EITHER!

…Shortly after preparing this lengthy review, I received an email stating that they would only be able to refund me through the Norton guarantee, and that I would have to submit a claim for the $90. They literally passed me off to their “Insurance” a few days after telling me they would send me a refund through pay pal that just yesterday they said would only take a few days.

You’ve been warned.

(Please refer to google for my review with photos)

Update: I applied for the Norton guarantee on the 27th of June and I will further update on how long it takes for my claim to process, as well as if im able to get a full refund/partial refund etc.


*****UPDATE****I FILED A CLAIM WITH PAYPAL AND IT WAS DENIED BECAUSE THE WIG HAD BEEN ALTERED EVEN THOUGH ESSENCE LUXE COUTURE KNEW I HAD CUT THE BANGS AND STILL AGREED TO REFUND MY MONEY. BE AWARE THAT NONE OF THE ABOVE REVIEWS CAME IN UNTIL AFTER I POSTED MY REVIEW, SO YOU SHOULD BE WEARY. I WILL UPDATE FURTHER IF NORTON GUARANTEE FOLLOWS THROUGH WITH THEIR CLAIMS.

I received my wig and it was long and soft. The color was perfect. No blotches. I did have some issues with the quality of the hair, but after talking to the company owner, she offered to replace the unit with no extra cost! I shipud receive the unit in 4 weeks and I will leave another review with photos.. the owner is very willing to discuss care and styling with you to insure that you will live your new wig and that it will last long and continue to look beautiful. They absolutely nail the color and did blonde shades, that’s almost impossible theses days!

I am obsessed with my Kylie inspired platinum custom made wig! It’s so realistic that you can wear it out with out any one thinking it’s fake! It’s so nice to be able to get this color with out the damage and fun to change up your look anytime i also love how you can style it any way since it’s real hair!

This hair is oh so BEAUTIFUL! I bought Burmese straight. It's everything I've been searching for in hair it's so soft doesn't tangle or shed. I even bleached it and colored it and it took the chemical processes so well because it's like I never did it except of course the hair is different colors now (I had to stop and do this review I'm so amazed but I'm still installing it...pictures to come but it's still the natural black color with rose gold and lavender highlights). I am so happy I found a reputable company that delivers an exceptional product and has excellent customer service. Akosua is so nice and knowledgeable and she responds very quickly to any questions I had. I'm just ecstatic right now and this was my birthday present to myself, like they say in their company motto this hair definitely does accentuate your beauty.