Awful customer service. I tried to book an apartment in Barcelona and was ubable to complete the booking..... only for Escalea to get in touch with a massively increased price. I decided to book another apartment at a reasonable price ...only for my deposit to be cancelled as the flat couldn't accommodate me on those dates (despite the website showing it as available) Escalea of course encouraged me to take the much more expensive option.....that's not what really annoyed me though....I had to chase them up for every single response....the never got back when they said they would. When my last option fell through the customer service agent Alex asked me what I'd require and told me he would get back to me within the day...three days later...nothing. I even emailed them with my frustrations and pointed out a suitable apartment i had found myself...and remibded them that I am simply trying to give them money...still no response.
Review by Lapyan1 year ago
We booked our August Paris Trip with them - easy communication during the booking process, respond the same day or a day after (i guess due to the time zones difference).
Local agent was fantastic, she had great ideas for dinners and events.
Had a security deposit delay, but no problems in the end, was returned in full.
Review by Rickerlp2 years ago
Clear and efficient website, great apartment. Eveything happened very well from reservation to check-out, we loved our stay in Barcelona. Thank you to Aseneta and David for their help.
Review by Arterio2 years ago
The search option should allow the user to select multiple locations and not one at a time
Review by Kininmonth2 years ago
The map is great to use, it's a little slow but I like working backwards from destination location to apartment rather than apartment facilities then see where it is.
It could be improved by not having to clear the search to find apartments in the next district, I'm not sure if that is feasible.
We haven't stayed with you before, but look forward to our first experience in your delightful accommodation.
Review by Haibatan2 years ago
Good website to look for short term rentals.
Review by Balendra2 years ago
I first gave my review 5 stars b/c of what I thought was great customer service. David was the person who had been helping me. He was very responsive and quick - always responded within 24 hrs or less. Loved the quality of the apartments on here - only hoped that they would look as great in person as they do on the photos!
About 48 hrs into booking my apt, I requested to make a change, as my friend had to cancel his trip. I could no longer afford to pay for a 2-bedroom apartment. I requested a smaller studio, and for my first payment to be transferred. I was very disappointed that they were unable to transfer that first payment, so I ended up losing money. Even though it is stated that if apartments are cancelled, your payment is forfeited, thus lost, you would think that they would (and should) happily reallocate that payment to another apartment, especially since they manage so many. I really wanted to love this company, but have to turn back to the regular VRBO or even hotel because of this disappointing experience.
Review by Tellier Croutcher2 years ago
the website is very easy.
Review by Ramram3 years ago
The appartment you are renting looks amazing for a cheap price ! It's rare and awesome !
Review by Jitrbug Kiland3 years ago
If you respond within 5 min to 24 hours it is great
Review by Poobal Oyinlola3 years ago
I usually use VRBO to book rentals in other cities and countries but I stumbled upon Escalea.com and they have been wonderful. The steps were very clear, the rentals they have are beautiful, and they answered all of my questions quickly.
Review by Pemberayi Nuval3 years ago
great apartments and price, prompt service.
Review by Gadis3 years ago
So refreshing to discover both exceptional customer service and properties in the same company. David is responsive and very accommodating, responding quickly and providing excellent guidance to find the most suitable property for your needs.
Excellent experience - would recommend highly!
Review by Otilia3 years ago
Just requested a last-minute apartment in Rome. I hope this works. The website said it was available, and it seems to be a great place.
Review by WakeyDave Kokjer3 years ago
don't know about when to pay this
Review by JiaqiLiang3 years ago
Fast and intuitive!
Review by MdlB3 years ago
nice apartments hard to find the dates I will be traveling , but i recommend it.
Review by Dumicilian Tarbuck3 years ago
Easy enough to navigate the site. Could make the space larger for the terms. hard to scroll and read.
Review by Saprena Broesder3 years ago
Ease to use, but difficult to find the conditions - there should be a link.
Review by Alphonsus3 years ago
Effort is needed to review the phots
Review by Tranchand3 years ago
Great so far, hopefully the rest goes as smoothly
Review by Bafford3 years ago
The only thing that may be helpful would be to have a google translate button for the reviews in a different language.
Review by Diptesh3 years ago
Important Details are given, good Fotos!
Review by Eagleye Derrow3 years ago
All of my enquiries & questions have been answered very quickly.
Review by Daplug3 years ago
Some, but not all, apartment descriptions and pictures are great.