I am an experienced road cyclist that had the bike fit in 2015 together with the purchase of a new S-Works Roubaix. For me, this bike fit was counterproductive. In the last four years I have reversed most of the bike fit choices that were made then in order to get more conformable and efficient on the bike.
I will objectively break this down into (1) feet, (2) saddle position, and (3) handlebar position.
Feet - I left the bike fit with standard length spindles (Speedplays), Specialized high arch (+++) shoe inserts and 1.5 degree shims. This caused considerable discomfort on the outside of my feet on long rides. I now have ++ spindle length, standard arch (++) inserts, and no shims. It's worth noting that the bottom bracket Q-factor on that Roubaix is lower than the Q-factor on a Shimano system and would have required a longer peddle spindle to compensate.
Saddle position - The fit did a good job here. No complaints.
Handlebar position - I left the bike fit with a stubby, 45 degree stem which, besides looking odd, forced me to ride on the drops as the comfortable cruising position. Otherwise the upright position put a lot on discomfort on the back of the saddle. I now have a stock S-Works 60mm stem.
Lessons learned - In retrospect, it was a mistake to have a bike fit on a brand-new bike that I had not already ridden. I did bring my current bike as a reference, but no interest was given to that. If I had ridden it with my pre-fit setup, I would have come equipped with some talking points and the setup would have been deltas rather than "from scratch". Similarly, I put too much faith in the "science" and less in having a discussion. In the end, the fit is only as good as the feedback the rider provides. Third, I waited far too long to admit that the fit was a bad idea and changes were needed.
Review by Daimian3 months ago
I took my bike to get a gyro system put on and they end up calling me a week later saying they can’t fit a brake cable to my bike ?and on top of that they scratched up the paint around the neck and didn’t tell me . I called and all she had to say was I tried to convince you not to get it but yet they said they could do it. I am very upset with the service and will never buy another bike or get service there. They lucky I don’t take them to small claims court for damages. I will be putting this on social media so other don’t go through this.
Review by Lesejane5 months ago
I bought my first real good bike from Erik's 9 yrs ago, in Coon Rapids, Mn. They were great. Now we live closer to Rosedale so we go there. They're also great.
The girl I met the first time I walked in was super friendly. Tyne guy I met in back, Joe, was also very nice. The other guy, Steve, was also very nice. He helped me pickup some lights and a bike bag.
Then later a different girl showed me some gloves and a cell phone holder.
All in all everyone was very nice and very helpful. Yes I would definitely return for tune ups or whatever I needed.
Review by Kered7 months ago
This is an updated review. I had originally given a one-star review because I used website to order XL cycling leg warmers to be sent to California and received a small woman's bicycling helmet instead intended for a woman in New York. The instructions to return the incorrect item stated I would be responsible for the shipping charges. After posting my one-star review and complaining about having to be responsible for shipping back their mistake, I was promptly contacted by customer service who apologized for the mistake, and refunded the return shipping charges to me. So, they owned their mistake and did everything to make it right. Still leaving a low two-star review because even though I understand mistakes happen, this is the first time in over 20 years of hundreds of online orders from multiple dozens of companies that I have ever received the wrong item.
Review by Firs8 months ago
I shop ERIK’S regularly. Great service and advice!
Review by Kymora Eframi9 months ago
We had to pay for shipping for our E- Bikes from Erika when Raleigh had the same identical bikes with free shipping. We also had to wait way more than the 3-4 days to receive the bike at the dealer. One of 2 bikes were damaged and still waiting for it to be fixed. Sad they are running their internet office this bad!
Review by Bedie Rasque9 months ago
Took a week to even create a shipping label for my online order. No communication that there was a delay. Will shop elsewhere next time.
Review by AustinBreidenthal1 year ago
Eriks rocks. I have been buying from this store for years. they provide great service and the staff is very knowledgeable.
Review by Comby HiIll1 year ago
Ive got an Amazing deal on a Nitro snowboard deck. I have some issues with payment, but this was caused by the fact my bank card is international. In the end - i was able to pay for my order and got my new board to my door pretty soon.
Review by Robertl Hadjizacharias1 year ago
Horrible/unfriendly customer service. They upcharge and refuse to be pleasant to the customer. Trying to act like they don't understand, making a simple request difficult. Refusing service. I call in and they refused to answer my questions honestly and respectfully. I had to do a lot of prying to get an answer. That ended up being no. They want to charge you for expensive parts and expensive labor when I can do it myself they refused to let me just buy the parts because they try to put it on and charge of the labor. I do not recommend wasting your time here. I wish I didn't have to post this but I feel like I have to because every time I go here I feel pressured by the sales reps when it should feel like they truly wanna help and not just make their next quote
Review by Evadean1 year ago
I have now been to Eriks several times (hoping my first time was a fluke). Ski, bike, and board shops are almost always cool. Every person that has helped me at Eriks has be been rude, inattentive, and slow. Additionally they price above MSRP on most items, so watch pricing. I rented a mountain bike not knowing where else to go for $100, about 30-40% higher than I have ever paid and paid for clip-in pedals there for my own. The shop said they would put them on for me, then charged $12 to install. The helmet didn't come with the rental and any time they could, they blamed mistakes on other shops. I have been to multiple locations and will no longer go again because after my experience this weekend I am confident I have not just caught someone on a bad day. Save your time (and your money) and go to a much better, friendlier shop.
Review by Badri1 year ago
Delayed in shipping but each time I followed up I was given updates, tracking etc. The wheels were received this week, so I have them in time for Christmas!! :)
Review by Keveena Mingoue1 year ago
I needed to make a return and Erik's Bike Shop was responsive and prompt. Excellent customer service, highly recommended and I will be shopping again with Eric's Bike Shop! Thank You
Review by SqwshafM1 year ago
Just as expected and arrived very quickly!
Review by SharonP Notate1 year ago
As someone who has recently returned to biking after a long hiatus, I appreciate how helpful Erik’s employees have been in guiding my selections of a bike and gear for all-weather biking. No high-pressure, no trying to sell me the most expensive stuff, just dead-on advice. Everything - EVERYTHING! - I have purchased has been perfect for me.
Review by Wisewords Woogerd1 year ago
Best price I was able to find for this seat. Only road with it once but it’s a quality seat. Communication regarding shipping was very good and site was easy to use
Review by Steven Pencak Regalbuto1 year ago
quick service ;) excellent product.
Review by Record Soloninka1 year ago
I had sent a email asking to have someone call me regarding a bike that I was looking to possibly purchase and I did receive call to me within less than 24 hours. I spoke to the very helpful person to help me make my decision and then I had purchased the bike and I'm looking forward to giving the bike to my wife on Christmas. One happy customer.
Review by Eshaq1 year ago
Good price, speedy shipping
Review by Meretr1 year ago
Only used the online option. It was fast and easy. Only frustration was at myself that I could not use the $10 off coupon on my purchase. Not the companies fault but my own, it was clearly labeled not qualifying item. I will shop again!
Review by Guiziou1 year ago
The delay in delivery after the site originally said the product that ordered was in stock was a little annoying.
Review by Zoohyun1 year ago
quick delivery, good product.
would order again from Erik's
Review by Grene Dhodari1 year ago
Found the website easy to navigate, and they had the item I wanted in the correct size. While I found it a little cheaper elsewhere, their size selection was limited. The item was shipped quickly and I am very satisfied.
Review by Kalal Talismans1 year ago
On time and in the condition promised! Can’t ask for more!
Review by Ora1 year ago
Customer service was great, and resolved the issue that I had with the trainer I purchased. In regards to trainer. Who ever takes the pictures, and does the the descriptions for items they are selling online. Needs to pay a little more attention to detail, and makes sure what they are actually selling matches what is being listed online.