Very poor customer service. Would be so easy for this company to be polite and helpful, but apparently that is not their approach. Be unhelpful, waste people's time, and don't resovle problems. Good luck with that!
Review by Rilla6 months ago
I orderd my rain cover and and my pouch 1 week ago and i payed using PayPal. The money was debited from my account but no shipping information was sent on email. When we contacted the customer service they said they cannot find my products by the order number i got. So we also send an email to them. Until now no answer. I don't know when or if my product's will arrive :( or how can I get my money back. Very disappointed 😥
Review by Jou2 years ago
Fantastic carrier. Has been great. Our daughter loves it and feels very comfortable. It is easy to adjust and manipulate even when your by urself. Great value for money
Review by Simita Chagger2 years ago
Other baby carriers began hurting my back when my son got bigger than 6 kg. Not so with the Ergo, where you can barely feel the 8+ kg baby! The Ergobaby was recommended by my sister in law, now my husband and I love it - it's easy for both of us to use for extended periods of time, the baby is comfortable and his hips are well protected. Our son loves the 360 because he can also face forward.
Review by Joza Burett3 years ago
I bought the 360 Ergobaby Carrier for my newborn and It is the best carrier in the world! Ergonomic, ease to use and confortable for the baby
Review by Fur Avivson3 years ago
I was given an Ergo performance and recently gifted one to new parents They both arrived within days of ordering and have both been loved very much...I personally have carried baby hundreds of kilometers with mine!! In the house getting things done, all over the city, in the mountains hiking, mom/baby work out classes....everywhere! My husband and I wouldn't know what to do with out it! Thank you Ergo for making baby wearing fast, accessible and comfortable!
Review by NuckDi3 years ago
Speedy delivery, fantastic carrier!
Review by Potomacdad Cacie3 years ago
The product is great, the shop was easy to use and the package arrived quickly. My only fault - and the difference between 4 & 5 stars - would be really with ups, who is their carrier. It didn't appear for a few days with zero updates - I had no idea when it would arrive and I needed to be there to sign for it. With a newborn baby - as most of their customers would have - this was super annoying! Otherwise, love it!
Review by Cherices Herynek3 years ago
Overall service was good even though I had to contact them for tracking details and estimated delivery date as I never received the respective email.
Review by Blerta3 years ago
I bought an Ergobaby believing that i didn't need a pillow for my baby do to his height, but when receiving it we realised that we needed it.
Ergobaby customer service solved our problem in a very professional and quick way.
When thinking how much easier our life become with Ergobaby we are so glad to have bought it that we use it for all situations.
Review by Glasper Ostrem3 years ago
the best product in its category
Review by NYCenteroftheuniverse Derrow3 years ago
The best baby carrier, good service, fast delivery
Review by SkiRay3 years ago
Service was good but I had to contact them and ask for tracking details as these were never sent.
Review by Heyndrickx Patagonia3 years ago
Fantastic products (quality and function-wise), great customer service, prompt shipment
Review by Aktham3 years ago
Delivery quick and prompt.
Ergo baby easy to use and practical.
Downside: very scratchy rough fabric- baby gets a rash on chin and cheeks every time we use it :(((
I have now purchased the drooling bib and teething patches for straps and front, hopefully that will help the rash as that fabric is much softer it seems?
Review by Lloping3 years ago
Fast delivery, beautiful colour and pattern, great quality, comfortable to wear...thumbs up! I'm recommending this to everyone :)
Review by Marylane3 years ago
Quick delivery. Amazing product!
Best baby carrier out there in my opinion. (Tried a few different brands)
Review by ViolaJ Boswall3 years ago
The delivery was fast, communication with me as a client - great, product - wonderful! Our son loves to fall asleep in his Ergobaby Adapt, and it gives a lot of freedom for me as a mom.
Review by Atila Cassalia3 years ago
Love it, very comfortable and easy to use.
Review by Aleandra Moorman3 years ago
I really like my ergobaby adapt and it is very comfortable to wear. The only disappointing features are that it cannot be used forward facing and that it is a little large for my small frame. It is difficult to get it on tight enough. The straps can crossover to make it tighter but I don't find them comfortable in this position. However, my baby is only 3 months and I think once she grows the sling will be a better fit. Overall I'm very happy with it.
Review by Magnhild3 years ago
When I was pregnant I met a lady at the bus stop who was carrying her 3month baby in this carrier. She was very enthusiastic about it, so I decided to order it for myself. The carrier is a great help for my hips and back. I have the freedom to cook, clean or prepare the laundry etc. or go shopping in the neighbourhood while I'm carrying my baby in it. The materialIy is top quality, it is absolutely worth it!
Review by Anjenakumar3 years ago
excellent service, quick response, very satisfied.
Review by Jenny C3 years ago
Review by Lewcious3 years ago
Good service - love my ergo adapt
Review by Cabriahn Derrow3 years ago
good quality, great product, comfortable, have gone many walks with the baby, if the price was better i would rate it with 5 stars!