We collate all the best reviews from around the Internet so you can view them in one place
Review by Damian O.2 months ago
I joined Erasmus as a premium member in May this year and advertised lessons online. When eventually I did receive interest in my ad I was asked to pay nearly 250€ to see who was interested, even though I am already a premium member. There is no way to contact the site owners to gain clarification. This is a scam and the site owners should be thoroughly ashamed of themselves. Do not have anything to do with them.
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Review by Konstantin Gonschorowski3 months ago
When I wanted a refund I hat to email them for weeks and only after I threatened with legal charges I got half of the money I gave them.
Review by Konstantin G.3 months ago
They have a very bad service, it is very hard to talk to them and I only got a refund after threatening with legal consequences and then only half of it.
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Review by Serena W.4 months ago
In Rome they rent apartments that have no windows, no contract, no heating in some rooms. This will go to polizia postale, guardia di finanza. It needs to stop, the compnay needs to be closed down!
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Review by Richard Unruh5 months ago
Staff is helpful, friendly and efficient.
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Review by Teresa5 months ago
I was a little skeptical about making a booking after reading some very negative reviews but my personal experience with booking a room in Copenhagen has so far been great. Alessandra has promptly responded to my emails and offered her support.
If I can add a note for the team, I think the website looks a bit dated and probably needs a fresher look! Also it would be nice to mention from the beginning that there is a one time fee to pay after making the booking. It makes perfect sense, but it is good to be transparent from the beginning.
Overall, would definitely recommend using the website to look for housing!
Teresa
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Review by Eliska T.5 months ago
I would never trust this page again. I was forced to leave my accommodation due to the CoviD-19 situation. The real estate person I was signing my contract with has promised me to refund my deposit(to which I had a right, according to the contract.) When I left, she never responded to my messages/calls, so I contacted the customer service is Erasmsu, who then took the agent's side even though legally they were in the wrong. As a reply I sent them a copy of my contract where it stated I had the right to a refund, as well as proof that I was being ignored by the agent, hence I couldn't send them my cancellation letter as I didn't have the necessary details, to which they never replied again even after a repeated attempts from my side to contact them.
Once again, think twice before using this website, in case there is complications they will never take your side, and it does not matter who is in the right and who in the wrong.
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Review by Edo Lo5 months ago
Very kind and helpful service. Thanks to Alessandra everything went smooth and great!
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Review by Lukas Mikulskas5 months ago
With Alessandra help everything went smooth and well.
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Review by Nuno Camacho5 months ago
Seamless experience. Just posted rooms I wanted to rent I erasmusu and very quickly or got rented without almost any effort on my side. Contact with customer service is also effective and pleasant. I highly recommend Erasmusu.
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Review by Eva Eva5 months ago
After the first few misunderstandings, the things cleared out and so far we, the landlord, are very satisfied with the service. At the moment we are in a process to solve an issue, so I hope it will be the same responsive.
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Review by Habibah Ahmed5 months ago
I needed to cancel my booking due to health reasons, my landlady agreed to the cancellation. After a lot of back and forth with erasmusu they said they would release the payment to my landlady so she could refund me.
The room is already available to book again on the site.
They were supposed to get in touch with my landlady on Thursday and no one is responding to messages now
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Review by Anna Go5 months ago
Everything went well.
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Review by Miguel Angel5 months ago
I'm very satisfied with all the staff of erasmusu.com
All of them are absolutely fantastic!
They are great professionals and they help you constantly in everything you need.
The treatment received cannot be better.
Miguel Angel Julián
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Review by Jennifer Koch6 months ago
So far it was very easy to find a room and everything went trustworthy. You can find a room in every city and the prices are very good too. If you need help with booking the Team from Erasmus are happy if they can help you and they are very quick with answering.
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Review by Uldis Upmalis6 months ago
Very satisfied as owner to use…
Very satisfied as owner to use Erasmusu.com and their agents, what help to find and operatively to arrange contacts between new tenants and me. With this company no problems with tenants 1st months rent payments, what were transferred to me as owner minus their commission after my confirmation, when tenant are arrived in lease apartment.
Uldis Upmalis, Riga, Latvia.
Rent home at Rupniecibas 42
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Review by Nikolaus6 months ago
A very good portal for offering and searching for accommodation internationally. (Amongst some other services that I have not made use of ). I especially value the availability and friendliness of team at Erasmu :-)
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Review by Ilia6 months ago
The help is really fast, and answers are quickly.
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Review by Cristina San Jose6 months ago
Very helpful!! They managed my rental changes very fast!
Very recomendable :)
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Review by Zita Catita6 months ago
The site Erasmusu is very easy, and Alessio was very professional and he communicated with the client very efficiently.I totally recommend the site.
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Review by M B.6 months ago
The website is really bad, the service is even worse and they don't care about students, they just want to take away their money. To book an apartment you have to first pay 1 month of rent and a service fee and then they book it, so only after paying a rather big amount, Erasmusu contacts the landlord. If the apartment gets booked by someone else in the time frame where you already paid but haven't been confirmed yet, Erasmusu tries to keep your money at all costs.
Furthermore, the landlords a very bad. They don't respond to emails and also don't really care about you.
To keep it short, my semester ended up being canceled last minute due to Covid-19 and I didn't get my money back (after a lot of discussions) and they really disrespected me.
Don't book through them, they just want to take away your money. Don't make my same mistake in trusting them!
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Review by Fam De Jaeger6 months ago
I like to work with erasmusu for renting my appartments. There is a very fast en personal assistance. My contactperson is always Alessandra she is very helpfull.
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Review by Beppe6 months ago
Very helpful, good customer service in assisting me.
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Review by Mathilde6 months ago
The team Erasmusu is really great. I found an accomodation really quickly thanks to them.
They are thoughtful and accomodating.
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Review by Tolis P.7 months ago
Terrible service.
1. The website does not let you change your email address
2. They provide no refund, even though their software is problematic
3. I paid 35 euros for a listing, that nobody can email me about it and they refuse to refund me
4. Very slow response time
