Working with Will feels like working with Keanu Reeves in Bill and Ted’s Excellent Adventure . . . or working with some “surfer dude” on “island time.” Maybe he’ll get back to you, probably not. Maybe he’s got better things to do. Probably does. We spent an entire day putting together everything from social security cards to w-2s to bank statements. Not only did he not honor his response commitment, he simply never bothered to respond again. Ever. Left me wondering if we’d just had our information stolen. I’d avoid. Anyone who can’t make you feel like you’re the #1 customer and that their business depends on you doesn’t deserve it. This guy and operation fell WELL SHORT of that feeling for us.
Review by Sevasti2 years ago
Amazing job --I couldn't have done it without the help of Salome'.
She was always there to answer my questions, everything she did was quick and efficient. The team was all around one of the best teams I have ever seen work together.
The only problem was that Salome' didn't come w/the loan :)
Thank you Equity for making my home buying dream come true!
Review by Karl Sugg2 years ago
Demetri was very professional and knowledgeable he guided me through the loan process with ease and was alway available even on his personal cell on a Sunday!
Review by Wikkee2 years ago
Constant updates of volumes of documentation, too many hard inquires of credit scores which ultimately lowers your score, Office staff excellent and helpful getting us through the long process.Through hard work and diligence, Equity Prime got the approval.
Review by Ywoodley2 years ago
If I could give 0 stars I would. I am so appalled by the practices of this mortgage company. We are the seller of a house and the buyer got a preapproval from them. Needless to say after 55 days under contract and 5 extensions they realized they never should have pre approved the buyer as he didn't qualify for the loan he was requesting. We didn't start getting communication from them until a week before the first closing date. They decided to extend the first closing date less than 24 hours before. During the whole process they would not return emails or phone calls unless numerous attempts where made. Who they have working for them are completely incompetent, rude, and unprofessional in every sense. Lina Morris and Christine Fonseca were horrible and hold no accountability for their delays and all the parties involved. They are very rude and unprofessional in what they would communicate to my realitor as well as to us. They consistently lied about where they were at in the process and would say things like "we are all set to close tomorrow." Then come tomorrow and another excuse and delay would come up. At one point they were asking for something on the house that had nothing to do with our house. They were searching for an excuse and reason they (other than the obvious that they should never have preapproved him in the first place) to come up with to blame the house and not their horrible poor business approach of approving people who can't afford the loan. They stoup as low as they then became deceitful in who we are speaking with via text message. Edgar Lozada gave us his cell phone and is supposedly the Manager of this branch and he assured us when he took over the file that it would be handled better and accordingly. Needless to say it didn't get much better. He was rude and made false promises as well. When I called to get an update on the cell phone he provided us, one of his associates answered and had been responding to our texts not Edgar, whom we thought was. When I confronted them about being deceitful who we were communicating too they became very threatening and even more rude, that I caught them lying. This process should not have taken 55 days costing the buyer an inspection fee and other associated costs on a house HE COULD NEVER AFFORD!!!! We also had to pay over $200 to have the HOA send over paperwork to them. Not to mention we informed our renters we were under contract and they had to vacate, assuming we would sell the house since the buyer had a PRE-APPROVAL FROM THEM!!! Un beknown to us that it was a falsified approval. This company holds no accountability for their actions and the deadline of a closing date. They cost us thousands of dollars and I don't want to know what they costs the buyer. I would be even more upset if I was the buyer. I am reviewing the laws and policies on accountability of Mortgage loan companies and filing whatever I can so they can be held accountable for the money they cost buyers and sellers during this process. THIS IS UNACCEPTABLE AND WILL NOT BE TOLERATED!
Review by Fixitdavid2 years ago
Absolutely wonderful from start to finish
Review by Vauxhall Shahirfar2 years ago
First major concern was when loan agent paused the loan process after the seller's agent called her and said that the deal may fall through because of tough negotiations. This caused serious stress to meet our deadlines. Then another agent sent an important document to me after 4PM that needed to be signed the same day or else the closing date would need to be postponed a day, and failed to communicate the importance until after I signed it the next day. Maybe it wouldn't have been a big deal to some but we were flying from NJ to FL for the closing and the next day the title company wasn't available, so that really put us out.
Review by DFarrell Denneler2 years ago
Loved our Rep & our underwriter.
Review by Dien2 years ago
The team at Equity Prime were great. Eric and Chris worked to get me the best mortgage program for my situation. They were communicative and explained everything clearly. Ali was great in getting my loan through in an efficient manner without unneeded steps. I was very happy with the whole experience. It was a fantastic job by everyone involved. I will not hesitate to recommend Equity Prime to my friends and family.
Review by Jarris2 years ago
Everyone was very nice and helpful
Review by Adegboye2 years ago
William gehring worked hard for me and achieved results! The house closed on time and my family is now beyond happy.
Review by Chichi2 years ago
Equity Prime Mortgage = Trustworthy!!
Everyone from Equity Prime Mortgage went the extra mile to make sure my needs when it came to my house were met. I can't thank them enough for their professionalism and knowledge.
Review by KJohn Josifek2 years ago
I am so Happy with all the work that the team did to my loan...Thank you So much...Blessings
Review by Ntschspth2 years ago
Mr. Terpay and the team at Equityprime did an amazing job from preapproval all the way to closing. To get pre-approved for my 203k loan, they first had to help me increase my credit score, which they helped me increase my score by 100 points within 3 months. Afterwards they were a great team to have going into the table and were very organized, intelligent, and helpful throughout the entire process of buying a home. I highly recommend them!
Review by Psha2 years ago
I would recommend this company to anyone.
Review by Jkitz2 years ago
Curtis and the team always kept me informed during the application process. They were able to explain the technical aspects in a way that I, the novice home purchaser could remain confident and ensure I was making the right decisions. Curtis has remained available to answer any questions I might have even after closing.
Review by Ryland Ionas2 years ago
I'm very happy with this company and all they offer their customers!
Review by Annydee2 years ago
Such a great experience.... I just referred my parents who refinanced with Equity Prime. Both smooth transactions.
Review by Niwath2 years ago
I am so very happy for all the guidance and the wonderful result of refinancing my home. The entire staff was had only my best interest at heart and went far beyond to ease my stress and make it happen.
THANK YOU !!!!
Review by Fleet2 years ago
Matt at Equityprime was so helpful! He explained everything and was very organized. The transaction went very smoothly. I would definitely recommend him to anyone that is purchasing a home or refinancing.
Review by Jeannemarie2 years ago
I had a great experience and the staff who worked on processing my loan were amazing. My family and I moved in our new home because of them!
Review by Aristos2 years ago
Excellent Tony & Marcella! You rock..We need more people like you out there! Thanks for the extra PUSH!
Review by AMiller Preacher2 years ago
Had a great experience with Equityprime. It had been a while since last purchasing a home and a lot of the things that i remember doing have changed now. Equityprime answered all my questions simply and quickly and we closed 1 day earlier than expected with no hiccups. I would recommend them to everyone. (They made it easy for me)
Thanks, C.D. (Virginia Beach)
Review by Mulders2 years ago
I agree with the above description.
Review by NAfreelance Nicome2 years ago
We were told it would be easy - kinda like the way a doctor tells you that you'll feel some minor discomfort right before you see stars!