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Epson is a well-known technology company that specializes in the manufacturing of printers, scanners, projectors, and other imaging equipment. The company was founded in 1942 and has since grown to become a leading brand in the industry.
Top Reviews from Reliable Sources
Ink costs are no joke
When you clean the head it uses a very large amount of the ink. This company is terrible - do not buy - not fit for purpose. A black ink cartridge lasted me less than a week and it is costing me 20p a sheet or more!!!!!
Date of experience: April 10, 2023 Dated: Tue Apr 11 Source: Trustpilot
Bought a XP-5200 The ink consumption is…
Bought a XP-5200 The ink consumption is terrible. Of course the ink cartridges that come with the printer is only a quater to half full. So immediately I had to order their ink cartridges which boast that it does over at least up to 250 pages. Installed the new ones about a week ago. I am not a print company and I don't print off every second but after a week of use the yellow has run out All other colours are down to quarter. I bought it from Epson. A WEEK SERIOUSLY AT ALMOST $70 CAD THE INK RUNS OUT This is a rip off
Date of experience: April 09, 2023 Dated: Mon Apr 10 Source: Trustpilot
Epson Suckered Punched Me With An Update
This is my second Epson printer. The 1st one died a early death for some reason. I thought I just got a bad printer, but it lasted long enough to get out of the warranty. The 2nd one worked fantastic, till the upgrade. Now it won't recognize the ink I've been using, and until new ink is installed, I can't use any other features. Had to order their ink and as soon as that ink is gone, so is the printer. Really not liking being forced to use a product so a business a show more of a profit.
Date of experience: March 14, 2023 Dated: Sat Mar 18 Source: trustpilot
I bought an Epson Inkjet printer in August last year. It came with a 1 year UK warranty.
A couple of weeks ago a small plastic bit broke off inside and was delivered with the sheet of paper I had just printed!
As it was still in warranty I notified the UK retailer who referred me to Epson UK.
I phoned Epson UK and was told that they would replace it and collect the broken one, which they did, BUT what they didn't tell me was that the 6 month old 'pristine' printer would be replaced with a used/refurbished one.
The replacement one works ok but was really scruffy and scratched and took a lot of work to clean it up.
Under the Sale of Goods Act my contract was with the retailer and it is they that should have replaced it with a new one.
It's a bit late now but beware if your Epson breaks under warranty!!
Date of experience: February 07, 2023 Dated: Fri Feb 10 Source: trustpilot
Beware: Epson does not honor Epson Rebate
I purchased a $1300 Epson SC P900 printer from B&H Photo. I filled out all proper paperwork to get the advertised $200 Epson rebate. I would not have purchased the printer otherwise. My rebate was approved by Epson but I never received it. No one at Epson has been able to resolve this. I keep getting passed from department to department. The Epson Rebate Center tells me the rebate was approved, but somehow got “cancelled” after the order was sent to their pre-paid rebate card center. No one there has been able to help.
UPDATE after months of back and forth with Epson, I finally got the problem corrected and got a new rebate issued. I understand that oversights like this can happen - but the amount of work I had to go through to correct his was unfortunate.
Date of experience: February 07, 2023 Dated: Thu Feb 09 Source: trustpilot
Ismayil K V
Epson L380 best buy
I am Ismayil from India, Kerala, I have been using this Epson Printer L380 since last two years, till date no any issues, good working, great experience with this compact, stylish Laser color printer. The Best Cheap All-In-One Printer. Smoothly working scanning, photocopying, printing color and black & white. Ink Replacement Cost is very reasonable, a best buy I ever had.
Date of experience: January 24, 2023 Dated: Tue Jan 24 Source: trustpilot
Still supporting a 20 year old scanner
I have a 20 year old Epson 2400 Photo Scanner which wouldn't wouldn't connect with my 2021 MacBook M1 running the latest macOS. So I checked the Epson support site and sure enough, an up to date, easy to find driver is available which installed in seconds and works perfectly! So many companies drop support for older machines: Epson are to be commended in this instance.
Date of experience: January 04, 2023 Dated: Tue Jan 03 Source: trustpilot
Does not stand behind warranty
Have contacted the company for 6 months to help repair or replace my 1 year old printer, they do not return calls, have required a stream of info, but not helped in any way, now they tell me the printer is out of warranty and will not do anything. Will never buy another Epson item again. Useless printer in less than 1.5 years.
As of today, Epson is shipping me a refurbished printer, after only 6 months of phone calls, emails, holds, photos, paperwork and finally reaching someone who was able to gain this replacement.
Took some time, effort and work, but Epson is finally responding with a replacement. Thank you for your positive response, Epson. If only it was a bit easier.
Date of experience: November 21, 2022 Dated: Thu Nov 24 Source: trustpilot
Problem solved quickly
I had connectivity issues with my Epson printer and was reluctant to call Epson support due the the poor reviews I had read. At the end I had no choice. I called and was pleasantly surprised.
Wait time was short (less than 5 minutes). A first responder transferred me quickly to a more senior staff member who walked me through a complex series of updating the printer drivers and the problem was resolved.
Date of experience: February 17, 2023 Dated: Fri Feb 18 Source: trustpilot
Epson has superb print quality but it …
Epson has superb print quality but it means you have to buy their ink or high quality. Otherwise the quality isn't good. But if you added water to a Rolls Royce's gas tank it wouldn't run well either. Same with ink. Exceptional support online for software upgrades and customer service is highly qualified for assistance with whatever model you have
Date of experience: February 08, 2018 Dated: Thu Feb 08 Source: trustpilot
Headquarters: Suwa, Nagano, Japan
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1800 123 001 600
Epson America, Inc. 3131 Katella Avenue Los Alamitos, CA 90720