Living almost a decade in this beautiful country, I have never experienced such a bad and unhelpful custommer service. This company was offering a deal for Tesla Model 3 about 4 months ago, and at the time, I called to ask about the deal. They assured me that it will last until the end of the year. I called again in May. Same answer. I call again two weeks ago. There is no deal, and it can't be fixed.
I pledge to write several mails and explain my situation, to exaplin how important is for me the deal we had, and that I could have made other arrangements if I wasn't promissed to be able to get it all year. All I get back is "tak for din meget lange mail.". I call again several times, and there is nobody that can help me. Finaly my fiance gets in touch with a "superiour" from eOn, and she admits that she can't help at all, but she says she will figure it out and will call us back. A week later, my fiance called heræ. She said she cannot help us, but she will try her best and call us. Two days ago, I call her, since she forgets to call us again. I ask her if we can speak in english since I am not comfortable speaking danish, and, using fluent english, she strongly argues that she cannot speak with me because she doesn't speak english. I am complementing her english skills, and she continues to object that she doesn't speak english and I should call the eOn custommer service (that actually doesn't exist).
If you call their service number, you have 4 choices. None of them is customer service. Eventually someone will answer no matter what digit u dial, but unfortnately they can't help. They can redirect you to "custommer service", by sending you back in the line. Eventually you will be talking to the same person after u waited long enough. All you can do is write an e-mail, and do the process all over again. But, don't be let down! If you write a huge e-mail, all they will answer back to you will be: "tak for din meget lange mail.". The truth is they don't give a damn, they are unhelpful, and extremely rude. They abosultely do NOT deserve their customers. Other electric charging companies will rise soon with better manners and service. A company who demands respect must respect their clients.
Review by Jeroom1 year ago
I choose E.on as my el supplier after I bought my EV. They delayed the delivery of the home charger 8 weeks, but I´m not actually complaining for this, since I thought I could use their pubblic network for charging my car.
My experience with their pubblic network is more than bad. In Billund where I work there should be 4 charging spot in 4 different places, none of them is working! They have been out of order for the last month, literally 30 days with today! And there´re no other E.on charger in a radius of 30ish km... so imagine my discomfort. They claim they can fix a charging station in 2 days: I went throught countless phone calls and mails with E.on customer service and I never got the chargers fixed. I always had to use the ones from CLEVER instead.
Furthermore my experience with E.on app is also negative: it shows as "available" spot that in fact are taken or even parking place that are closed. So you need to try and find out the hard way if you can or cannot charge your car.
E.ON Danmark is rated 1.0 based on
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