We collate all the best reviews from around the Internet so you can view them in one place
Review by Mainsh V.1 year ago
been using entropay since 3 years and now they are closing =( there is no other company like this will surely miss it
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Review by Jen Newell1 year ago
Take your money and run, they are a scam. I set this up for my son who needed a safe way to carry money and when he was established we cancelled his card and I kept mine. They email to state they are closing down and remove remaining money but what they don't tell you they charge you for it. So all the money what was in that account is gone. Glad they are closing down, rubbish company.
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Review by Clara B.1 year ago
Despite I sent all required documentation I never got my account verified. Nevertheless, they accepted my money transfer and kept my account blocked for "security reasons", so I could not rescue that money in any way. After 60 days they declared my account as "dormant" and started applying an "account dormancy fee" of 20 a month. They never replied any of my messages so I could see how they were slowly stealing my money at a rate of 20/month while I could do nothing about. A very frustrating and torturing way to lose money STAY AWAY!!!
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Review by Jani M.1 year ago
They suddenly closed my account and because of this, I could not use my virtual cards. Then after a while, they started charging several 20$ fees for account inactivity. No-one answers customer support tickets and no way contact company. This whole thing looks like a scam. DO NOT SEND THEM YOUR MONEY
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Review by Muy m.2 years ago
dont use entropay! I needed to use it for buying flights (was only free payment way) and now they charge a monthly dormancy fee of almost 4.
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Review by maikis turkis2 years ago
never again ! once they receive more money they just suspend account and no even reply to emails ,no I have to fight with them to get my money out of them ! be aware people !
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Review by Alain V.2 years ago
Entropay is one bunch of money freaks.
The only thing they want to do is to close your account and strike the money.
I had an email. they said there was a transaction from a not verified bank account. I can tell you: There wasn't!
They treathened to close my account.
This is the main purpose of this company: They just take your money with fictional reasons!
I have read more reviews where people just lost there money and never got it back!
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Review by Michael Greenberg2 years ago
Along with many other customers outside the EU, I am disappointed to lose my Entropay services; however, that is no reason to rate them one star and leave them a bad review. It appears - from every indication on their website anyway, that Entropay users will be able to fully recover whatever money they had in their account/wallets (unlike Netteller, who essentially stole their customers' money, including my $665 USD). If Entropay does indeed carry out their plans to allow customers to recoup their money, then it has fulfilled its obligations and should not be punished in the court of public opinion as this was clearly beyond their control.
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Review by Dirk2 years ago
They stole €10!!
I put €10 on it and the next day my account got banned. The only thing I did was making 3 cards
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Review by Perplexed Essex2 years ago
Have tried for 3 days to buy a gift card ,tried Costa coffee, Cafe Nero, Tescos M &S and Sainburys all were refused asking me to chose another payment card. not sure if a visa debit card or credit card or prepaid so not sure which to put or if it makes a difference.
Contacted their support and to their credit they replied quickly with a clear answer. I was then able to finally make a purchase but still refused by most suppliers. On balance not worth the hassle .
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Review by Sandra2 years ago
I've been using this reliable site for years. When support was needed, Simon was really helpful and took the time to look into my problem and managed to solve it really fast.
I'm very satisfied with the product and the services and I always recommend it. Topping up your card is so fast and the card works everywhere!
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Review by Salman Nasir2 years ago
I've been using your services for a while now, but today when I logged into my account, it says that all my cards will be deleted pretty soon, and that you have stopped your services to your customers living outside the EEA. It also says that my account has been currently restricted.
This is both very shocking and surprising. Why is this happening, and while making this move, why didn't your company think of it's customers outside Europe?
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Review by WK2 years ago
The customer service support team are fast and excellent. Got my small hiccups issues solved fast. Thank you!!
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Review by Oussama L'bd2 years ago
Very good support and service
Please increase the limits for the pro accounts
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Review by mahmoud elsman2 years ago
good and excellent support
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Review by Hakim Ha Dz2 years ago
very good help
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Review by James2 years ago
Got stuff done that really helped me out. Was very nervous and everything worked out really well. Thank you.
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Review by praveen panakkal2 years ago
It does what it says it does...the customer service is spot on..But i would suggest them to add more info about upgrade fees...
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Review by Jorge Hungria2 years ago
Excellent treatment!
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Review by Bf Pazza2 years ago
Entropy will Answer your questions and help with any concerns. Best way to contact them is on Facebook messenger.
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Review by Marouane Chalabi2 years ago
The only thing I don't like is that there aren't enough options to withdraw money.
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Review by swarup barman2 years ago
I have got such good information.. very helpful and soo nice behaviour...
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Review by Fares Zi2 years ago
Great company , great support ,easy to use , im using it for 1 year now without problems , I realy highly recommended !
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Review by Joe2 years ago
awesome service and full protection.
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Review by Anil Rajput2 years ago
It was my first chat with you guys. Emma really helped me out. Thanks again Emma.
