Entertainment Earth lacks transparency, nickels-and-dimes its wholesale customers for everything, ESPECIALLY with shipping costs, has extremely poor customer service, and does not represent companies (like Hasbro, Funko, etc.), well. They will not honor refunds or exchanges for defective or damaged products (they blame both issues on USPS services (USPS is not responsible for nor the cause of manufacturer defects), unless you upgrade to FedEx/UPS, then, I was advised, they MIGHT honor refunds or exchanges). Very deceptive practices. I do not recommend Entertainment Earth to anyone.
Review by Vape4 months ago
After purchasing a item from entertainment earth the item was sent to the wrong address then returned to sender, after 10+ calls to USPS and Entertainment Earth I was informed that the package was sent to an old address and I would have to pay to have it shipped again and if i decide I want a refund it would not include the shipping I had already paid. This is exactly why large corporations are destroying small internet business.
Review by Bafford Gioio4 months ago
Always a dependabe source of merch. They're a tad pricier than the competition on occasion but make up for that with great customer service.
You're very safe in their hands. :)
Review by FreyaEvo4 months ago
Amazing customer service from Donald! Takes the time to get your order right and treats you like a valued customer. Will continue to shop with E.E.
Review by Elineia4 months ago
This is a great company and I can’t say enough good things about customer Service representative Donald. He is a true and constant professional. He is a very knowledgeable and polite and he resolved my issues very quickly and efficiently. If only all customer service representatives could be like Donald...,
Review by Morven Dunsford4 months ago
The kids love the toys and they were practically nuts abouth them The service is also very good!
Review by Mitos7 months ago
Always had a good experiences with this company and the customer service is super Donald Tapia always keeps me informed and is super helpful making the company service great
Review by Janillet7 months ago
Donald knows his customers service .nobody can compare to him.... awesome customer service . Donald your the man
Review by Beckah9 months ago
Spoke to customer service today about a special request, and I've never even placed an order through Entertainment Earth (EE) before.
Lucky for me, I got Donald the Man, the main man, the man with the plan, man on fire, man of the hour, man-made... Helped with my request and earned my business. I'll be sourcing the next Rick n Morty Pops releases as a result of my customer service experience. This is a great company.
Review by Biggamestar Kovacova11 months ago
Donald was very helpful in updating my pre order for an out of stock item. I understand that it is hard to handle pre orders for items and i appreciate the flexibility and understanding for updating an order.
Review by Benish1 year ago
Donald was AMAZING and extremely professional helped me with my order with Flash like speed . If all your reps are like him I'll be a customer for life . Donald and EE are awesomeness!!!!
Review by Groveratt Lissette1 year ago
Entertainment Earth always has the Best Customer Service when i call, and I order from a lot of companies. I always try to buy from this site first.
I am so Excited to receive my order!!!
Review by Stoorai1 year ago
Donald took care of my situation straight up like a BOSS. Helped me out when I didn't know what to do at the time. He was very cordial and helpful and understood my situation. Ext 161 can't be beat...AWESOME brotha in every way. THANK YOU!! 🙏💪👊
Review by LindaSMN1 year ago
Donald was wonderful helping me locate a replace product, and expediting the shipment.
Review by Customerisabel Hershiser1 year ago
I had an issue with my recent order. So I called EE to see what could be done resolve it. Donald Tapia is the person I dealt with. I was amazed at the supreme level of customer service I recieved from him. He was very knowledgeable, courteous, and efficient with handling my situation. He was extremely attentive, and answered every one of my questions. His communication skills were exceptional. He not only was very helpful, he had a bright and positive attitude throughout our entire interaction. I haven't received this high a level of customer service in quite some time. It was refreshing, pleasing, and highly appreciated. It is exactly this that makes the difference of whether a customer will stay or go elsewhere. He is a great asset to EE and should be recognized for his actions. I had never met Donald before the phone call but surely hope I have an opportunity to speak to him again one day in the future. He was an immense pleasure to do business with.
Review by Cathlyne1 year ago
very good person and responsible, I left a message and responded very quickly helped me a lot and I was very grateful and very soon I will be making another purchase with him, thank you very much and good luck
Review by Otterbein1 year ago
I have been doing business with those company on the wholesale side for about two years. The other day, the company shipped 10 small cases of figures INDIVIDUALLY instead of consolidating the shipment into one or two boxes. As a result, not only did I overpay significantly on shipping charges, but one case arrived damaged with a hole in the case and damage to its contents. After filing a claim, I got the big run around from both my "representative" and the entire company. Shipping had the nerve to repeatedly lie and claim that they did not consolidate on cases, which were only about 12 x 12 x 12 in size. I know this to be a bunch of BS because I had already received numerous cases that were consolidated/shipped in a single larger box. Not only would this have been much less expensive for me, but the double boxing would likely have prevented all damage. EE refused to admit their mistakes and take responsibility for their actions. They just gave me the same old "song and dance", which was simply a smoke screen. Customer service? Forget about it! It's all about keeping them happy and screw their customers!”
Review by Retromobile1 year ago
This is a great company, they give outstanding service and provide the best products in the wrorld. I have shopped from them for years and they are a dependable company that really care about the customer. The person who sets this high standard is Donald Tapia. Donald provides the best customer service I have had the honor to witness. He has went above and beyond for me and the company. How I am treated matters to me and the products are out of this world. What you order is what you get... No bait and switch... if you pre order it you will get what you order!
Review by Alica1 year ago
DOM Davis of Yorktown Heights N.Y.
Donald T. or As I Call Him MY Brother From Another Mother. ALWAYS IS THERE TO GO BEYOND THE CALL OF DUTY! He Not Only Is Engaging & Informative HE IS TRULY ONE OF A KIND AND ENTERTAINMENT EARTH IS LUCKY TO HAVE HIM!! I HAVE BEEN able to purchase numerous items THROUGH THE YEARS BUT it has ALWAYS BEEN DONALD THAT HAS GONE THE EXTRA MILE IN HELPING ME WITH MY SELECTIONS REVIEWING THEM WITH ME & GETTING EXACTLY WHAT I WAS INQUIRING ABOUT! He Is A GEM PERIOD!! And He Always Brings A smile to my face when we reminisce About The various SELECTIONS OF ITEMS And After All We Are Still Kids At Heart! AND TO SUM IT UP DONALD IS THE HEART OF ENTERTAINMENT EARTH!!!!!
Review by Jonika1 year ago
My order came in damaged. It was a little discouraging, being this was my first order from Entertainment Earth. I was concerned because I had ordered a few other things that are on preorder and hoping that when those arrive they won’t be damaged either. I’ve had this issue before with another company and it’s a hassle to go through. Your order, a product u pay for & its shipping, that you expect that your going to get it in good condition, only it turns out when it arrives it looks like it was thrown out of a window from a high rise building, lands in the street and then gets hit by a car. Then you have to call them only for them to give you the run around....... Entertainment Earth, not the case at all. I called them up and from the initial greeting from Donald, I knew this would not be the case. Donald is probably the best customer service rep I have ever spoke to. He listened to the issue I had and empathized with the situation. He went out of his way to ensure I would receive a new product and that the person packing it would make sure it was in perfect condition prior to sending it out. He certainly went above and beyond what he was required to do and I’d like him to know that it was much appreciated. Entertainment Earth should be proud to have him representing their company. It’s because of this positive experience I have had, that I will be promoting Entertainment Earth to all of my friends and family and whoever shares the same collection interest as myself.
Review by Anchul Overhiser1 year ago
I love doing business with people that go bobom beyond and are great with customer service in Donald's was amazing. Use the reason that I will be coming back to entertainment Earth again and again. Is world as many places where I can spend my money and what makes entertainment Earth in Donal unique is their extremely high level of customer service gate he deserves an employee of the month or some kind of other accolade. But I'm really pleased and I will be telling my friends to make sure they order from donald and Entertainment Earth
Review by Klynn1 year ago
Entertainment Earth is a great company to deal with. Great prices and a lot of toys are in stock. I dealt with their customer service representative Donald. He was very professional and knowledgeable. He took time to answer all my questions and was very polite. He took my order and made sure it was all correct. I recommend ordering toys from this company. Great experience and I will continue buying them in the future. I have been a long time customer and I always feel comfortable and welcome when I deal with them on the phone. Highly Recommend!
Review by Ashbourne1 year ago
Entertainment Earth is a solid 5-STAR retailer. I would like to express my gratitude of thanks for all their efforts, continued support, and everyone who participated at Entertainment Earth.
After receiving a highly sought sold out no longer available item for purchase or replacement, Entertainment Earth stood there every step of the way to support and assist in submitting a request to see about a replacement piece from the vendor. After a few attempts with no reply from the vendor after a month, Entertainment Earth gladly offered to return or discount the item. However, at my request Entertainment Earth continued to stay on it to get me the replacement piece.
To mention, the damaged piece was in no way part of Entertainment Earth’s extra packaged shipping and handling at all. The damage was affiliated to a flaw with the vendor’s quality control for this particular piece.
Hats off to Entertainment Earth for delivering with high success!
Review by Dilli1 year ago
As a long time customer, Entertainment Earth as always given excellent customer service. They will help out with an order anyway they can. I highly recommend them.
Review by Murhy1 year ago
Donald was an EXCELLENT customer service agent that took very good care of me during my conversation with him. I explained how most of my Pops that I ordered arrived damaged. It didn't take him long to make the situation right by guaranteeing that Entertainment Earth would personally allow me to exchange my damaged Pops for the same ones. He was very warm, welcoming, honest, and trustworthy. I can't say thank you enough to him for resolving my situation.