Enterprise Rent-A-Car Netherlands Reviews

Where to begin... things started out well enough renting from the Schipol, Netherlands branch of Enterprise, until one tyre punctured on the way home from Germany on a Sunday. No spare tyre (apparently that is the norm now with rental companies) and the repair kit could not cover the size of the puncture so the car went to a garage to wait for a new tyre on Monday. Then came the damage claim... somehow they managed to calculate over 1000Eur damage for 1 punctured tyre, including charging us for roadside assistance which is explicitly not our liability per their own contract. 900Eur (limit on liability) now taken off our credit card, we try to query this. It takes these people about 2 weeks to reply to any email and their responses are just mindless (well, you have to pay it). To add insult to injury, about 1 month ago (2 months after the incident) they take another 200Eur off my credit card (and I need to go write another bad review about ICS for allowing a charge with no authorisation) for extra roadside recovery fees. when I challenge them again with their own contract, they say they are handing over to their legal department, and despite 2 follow ups over a month, they still have not responded. This is a dishonest, thieving and incompetent company and I will not rent from them again.

Hired a car at Eindhoven Airport at enterprise rent-a-car this March. It was raining, so the windscreen was wet. After leaving the car park and swiping the windscreen I got the sight of a tiny, almost invisible scratch on it. Brought back the car immediately. Three weeks later they charged 350 euros for the 'damage'. Since then I've sent cca. 15 e-mails in the topic, no answer. I'm a frequent traveller, hired cars in many different countries but this gang is the worst ever. Avoid them, they will find the way to take your money!!!

We rented a car at the airport in Amsterdam. Everything worked very well, the staff was friendly and the car excellent for our needs.