Good prices. Fast delivery. A good experience overall.
Review by Steele1 year ago
Shoes looked nothing like the picture (colour different and picture had high-ish shine finish, whereas shoes were dull matt) and after following their advice on returning them, they then decided to keep my money.
I initially phoned to find out the process for refund; the person I spoke to said she'd have to check with the boss who wasn't in that day and would phone me back on Monday.
Heard nothing for several days, and then I followed up with an email. I received a reply to that saying that I just needed to return the shoes to the address contained in the email. I sent them to the address, but didn't hear anything for around 4 weeks, and couldn't see a refund in my account.
So I followed up again; and this time was told that I wasn't due a refund, just a credit note, as not received within 14 days. This wasn't the case, and the date they claimed to have received them was in fact a Sunday (despite being sent via Royal Mail).
They also didn't offer any explanation as to any of this, including why they hadn't contacted me before, and when I followed up with a further email disputing the dates and their policy they replied with a very rude email, saying that they were also no longer offering a credit note.
So they now have both the shoes and my money - and I'm left with taking this forward via the Small Claims process.
Review by Vickyk Kooge1 year ago
Good web site. Fast delivery.
Review by LifeFlow1 year ago
I am happy with the range and prices of products from the supplier with ample customer service. The only issue was, I ordered a an item to be later informed that it was no longer in stock. I tried a smaller size as suggested but this did not fit, returning the item was easy and I would buy from the company again.
Review by Laladilly Shibilski1 year ago
Very efficient site, easy ordering and quick delivery, I would recommend this company.
Review by Maybin1 year ago
Nothing to complain about. Prompt replies to (pre ordering) emails, quick shipping.
Review by Piran1 year ago
all good, cant really go wrong with UK made shoes little bit cheaper than the actual solovair website.
i cant speak for their customer service however im confident that everything that they stock is of the utmost quality
Review by Myever1 year ago
I was disappointed as I ordered something one day to get a follow up email to say sorry it was discontinued, having said they were very apologetic and very nice to deal with. I will use the website again, hopefully successfully
Review by Blomster Pleckinger1 year ago
Couldn't recommend English Brands more. As they suggested, just sit back, relax and let the package arrive safely at your doorstep.
Review by Televisor Capille1 year ago
All perfect thanks
Review by Drall1 year ago
Quick response by mail, great advices and good prices !
Review by Williette2 years ago
Excellent choice of British made shoes, and clothes.Very pleased with my recent purchase.Staff very helpful and knowledgeable. Definitely will visit again.
Review by MSchimpf2 years ago
Great customer service.
Review by NStopps Anseo2 years ago
Excellent vendor , clothes dispatched quickly as described.
Review by Dessolena2 years ago
The clothing I purchased was top quality and the customer service was excellent, to my amazement my items were delivered within acouple of days. I was so pleased I asked for advice when ordering accessories to complement and was sent a direct link for ordering the items and also payment. A pleasure to shopping on line and a very satisfied customer. Thank you
Review by Cristos2 years ago
Great service and no problem to get a bigger size if it does not fit. Highly recommend.
Review by Chistian Manjule2 years ago
Easy to order, great information on the product and cheaper than anywhere else. I am super happy with the ladies Loake brogue boots I got and even happier that you gave a discou t on my first purchase. The delivery was quick aswell. Will be buying from you again. Great service. Thanks
Review by Searching2 years ago
Everything perfect! Great! Contact very friendly
Review by DawnDunn Kolombos2 years ago
Excellent quality product excellent service and delivery from english brands highly recommend
Review by Reichen Tenco2 years ago
Professional and responsive seller , perfect item incredible price. I reccomend this company 100%.
Review by Upbeat2 years ago
The title says all!
Review by Merencia4 years ago
Bought a pair of Loakes shoes - seconds - but marks almost invisible. Sadly, they pinched my feet. I contacted English Brands and had a new pair on my feet, perfect fit, THE FOLLOWING DAY!. This was before the smaller pair had been returned (ie while they were in transit). These guys have good stuff and their customer service is faultless.
Review by Dxzys5 years ago
I bought some brogue leather shoes from English Brands because I needed some smart shoes to wear at work, and I have been extremely impressed with the look and feel of them. I can wear them comfortably with a suit and trousers and they are a very breathable pair of shoes. Shipping was a day late but was still fast delivery based on previous experience with other companies. The checkout on English Brands was very easy and I managed to order the shoes without any struggles. I would recommend English Brands to anyone that wants a prestige/formal look and wants to wear quality material clothes. Very impressed.
Review by Dunamis5 years ago
I treated my husband to a pair of loafers for our 1st anniversary (The Tricker's Havard Loafer) to be precise and despite hubby not knowing what I paid for them :-) he is absolutely over the moon.
The quality of the shoes are as you would expect from a hand crafted pair, top class and probably the only thing better than the quality is the smell, took me back to collecting my first ever car with a leather interior, lovely!
The site itself is easy to navigate and communication from registering through to dispatch was great and with a quick turn around.
Anyway, bookmarked now and will definitely be treating myself to a little something soon.
I've never spent this much money on a pair of shoes before. But after wearing the Barker Grassington for about 4 months now, I will be getting another pair and understand why they cost more.
The leather on these puppies is top-notch. Wait until you get to smell them when they first arrive. I got mine in just over a week even here in the United States.
I have really fat feet and these fit me perfect. I wasn't sure they would so I asked their customer service by emailing them. They got back to me within 2 hours with a very helpful way to figure out if they would fit - a nice surprise.
Review by Paniaraq Dufur5 years ago
I was in search of a leather bag and after searching for hours, I finally managed to come across English Brands. The Zatchels Classic Leather Tote Bag grabbed my attention and seemed to look very impressive. I went ahead and ordered the bag.
The delivery was prompt and the bag looks much awesome than the displayed image. Also, the leather is of premium quality and the bag is hand-made, which portrays a class and elite feeling while carrying the bag. English Brands has the best collection and they are prompt. Would use them for all my shopping needs from now on!