Energenie - WiFi plug.
Before I begin my review, my top tip is to plan what you want to achieve out of your connected home and why. It's a big commitment and not cheap to buy an automated set-up and you dont want the company to vanish. I built my system up over 24 month and that's why I chose Energenie. They have an array of products that meet be those who are technically engaged and those who just want it to 'do what it says on the box'.
Energenie are always looking to improve and move forward. Their customer service is responsive, so great if you are struggling or have a suggestion. This latest Wifi plug is a leap ahead of others bulky offerings, which means a double socket is still a "double socket". What do I mean? You'll understand if you choose a different brand !!! Energenie wifi plugs are small and do a great job. Trust me.
Review by Sanzie2 months ago
Great Product. Arrived in good time
Review by JeffreyWilliams Revidon2 months ago
Simple to set up ingenious device!Reassuring to know appliances are safely switched off whilst saving a few pence in the process!
Review by Fuggle2 months ago
I'm a electrician installed at a third party address easy install need 35mm back box's ( light switch) two way switches need to have feed and switch line at master switch. Have yet to see lights go on and off indpendently as others have reported
Review by Snergle2 months ago
A few initial teething problems but swiftly sorted out A good service would use again.
Review by Aligaz3 months ago
Placed an order on the 1st July one week later no sign of order despite order confirmation advising product would be shipped next day (1-5 day deliver time)
Chased Order and was advised it hadn't shipped until 8th July
Disappointing delivery/service, product itself is brilliant
Review by SimSo Iannazzi3 months ago
Countdown plug timer - Excellent product, very quick delivery
Review by Zafeiro3 months ago
Good product but information is lacking somewhat. The info sheet with the sockets mentioned that they will work with the MiHome gateway but no detail of how to set the sockets up with the Gateway.
Review by Chanderjeet Strohschein3 months ago
I love the flexibility of using my heating and switching electrical systems throughout my house. But the system can be more slicker.
I have a 2 gang light switch that has one switch that will turn itself off at random times. I have 13A twin sockets that are grouped and are timed to turn on and off, but one socket that at random times remains live when others turn off.
These are not major issues and can be resolved by manually switching the switches or sockets or with the app.
The radiator valves do work well but I have found that the valves will need tightening so they are in the correct position.
I would like an option to switch items with a link too dusk and dawn times.
The app and the web portal for setting the system is clear and simple to use.
Review by Anzee Demore4 months ago
I had some technical difficulties at the start and the biggest limitation is documentation. Especially related to using and programming app which is the main control. Having resolved most problems by trial and error I have reduced my gas consumption by about 25%
Review by Margrete4 months ago
The timer works well but the selection of the time duration is unmarked and not described in the instructions. To select half an hour the indicator is placed in the top position, to select one hour move the indicator one click down, for three hours two clicks down and for eight hours four clicks down.
Review by Bafford4 months ago
Took over a week for a faulty device to be replaced
Review by SBray Derrow4 months ago
Excellent prompt service of very good product
Review by Dieselpump4 months ago
We bought an Energenie some time ago and I have found it invaluable when you wander off to answer the phone or the door whatever. There is no fear that leaving the iron on unattended will cause an accident because it automatically switches off after a few minutes. We have now bought one for a friend who was always leaving her rollers or other hair products on my mistake. I expect it has other uses which we have yet to try out.
Review by Evanildo Thice4 months ago
Good kit, arrived in good time.
Review by RMenary Kolbjornsen4 months ago
I've had a few problems with my eTRV's and Gateway but each problem has been quickly sorted by the Technical Team including three replacement eTRV's which wouldn't pair with my Gateway. The products are easy to setup and control and also work with my Nest thermostat. What more do you want.
Review by Nmrd Gerbier4 months ago
A good idea that needs a lot of work to be reliable. I have been using them for the past four years. They are responsive as a team and willing to help always engaging with the client and trying to offer solutions. However I think they are victims of some bad technical decisions of the past. As a result the system is not always very responsive leading to unpleasant phenomena especially when talking about heating automation.I have to admit though that they are constantly improving. Would I recommend them? Price wise and if you see home automation as a hobby, it is a good option. Definitely though not a plug play and forget solution.
Review by Winwell4 months ago
Your response to my review is utter rubbish as usual much like your product. As soon as I bought your items and installed them I told you that they didn’t work as advertised. They would not turn on the boiler via Nest as you mentioned in your advertising and still say to this day. I spent months advising you of the faults to let you fix it. At this point I had spent £750 on your items and a plumber to fit them. You advised me I needed to spend more money on your products and I did. I also discussed with your technical director issues and he said if you couldn’t sort them you would refund me. It took another year for me to lose total patience with you and remove the system at a total cost of over £1000. You refunded me £250 roughly and you think I should be grateful!? The etrvs regularly failed to regulate temp and they were nowhere near the boiler or another radiator so that’s total rubbish. If it is the positioning of the stat that is the issue then how come the TADO systems works in exactly the same place? I am more than happy to publish your emails and texts from your technical director where we discussed that there was little point in spending more money moving the stat when the equipment didn’t work and in his words “we have no idea why”. As far as you providing me with a new gateway and uploading new data you sent me the latest versio with supposedly the latest firmware and never once said I should update it. In fact numerous times you tried to update it remotely and it failed. If you decide to reply with more incorrect information I am more than happy to respond . I have built over 500 houses in my career for all the major house builders and I am advising them and their purchasers to stay away from your company. My brother also runs a Instagram house Reno page with over 8000 followers and he is also helping spread the word. Shame on you.
Review by Phornphon4 months ago
Purchased an Energenie Variable Run Down Timer direct from Energenie ,it was cheaper than Amazon.
It arrived the next day which was a bonus.
Already had one which is still working fine after many years of use so knew what to expect. Works flawlessly from the box and i'm sure it will for many years
Review by Roldgården4 months ago
Brilliant product and price, service was excellent. Highly recommend this product
Review by Harrods4 months ago
Constant glitches! on my 5th Gateway (they may send for free but I am bored of trying with them). I made an effort to contact the technical director through Linked in as I thought I would give him a chance to defend his shoddy products before I went public but clearly doesn't care as no response!
Review by Jaquay4 months ago
Bought several light switches, all work apart from the hallway light wont work with the landing slave. I have rewired the switches as per energenies advice but to no avail. I have emailed them asking for a direct telephone number for the technical department so that my engineer can ring them when he comes to my house, as yet I have had no reply.
Regarding this system, you have no record of the lights being on or off ie you could turn them on from outside but they may not turn on so you dont know whether they are on or off
Review by Sterre5 months ago
This is my third gang. I've found they work great for a period, then they don't switch off automatically. You hear the clunk sound but the gang stays on. I've later found that if you bang / thump the unit it seems to work again.
The concept is brilliant, it just needs a tweak guys! All three gangs have experienced the same issue which were purchased approx a year apart.
No response from tech support.
I don't think I can justify buying another.
Review by Maret5 months ago
My light switch does not work with Alexa, only the right hand side of the double switch seems to pair (flashes quicker and stops) but other side doesn’t. Waiting for a response from your tech support.
Been v difficult to get to this point...
Looking forward to a 3rd response. (First two were quick and solved those problems but created more).
Most willing to change review if and when problem is resolved.