Great patients and service from all representative's I spoke with ( Mary and finally Kate) to resolve a problem I am partially responsible for. Thanks for your great customer service as it should be.
Review by Shereifa Vandu2 weeks ago
I dealt with one of the kindest young men today. He listened to my concern and helped straighten out a situation that had caused me worry. Thank you for having dedicated people who are honest, sincere, hardworking, and care about the customer working for you. It seems like there are not alot of those kinds of people in the work force now days. God Bless him and his family!
Review by Barkerandstonehouse3 weeks ago
Endurance is very easy to work with. They totally honor your contract. They are a good company and their representatives are very courteous
Review by MMr1 month ago
I talked to Tony Allen. He was very helpful and nice. He help me out and it helped me to be more secure of my account.
Review by Bevrei1 month ago
Even though things didn't work out for me with endurance Steven Karras was great he came in,in the last minute and made a bad situation great I think if I would have had a chance to work with him sooner thing would have turned out different but that's life, but thanks for everything you did Mr Steven
Review by Shaff Juskeviciene1 month ago
eXCELLENT CUSTOMER SERVICE
Review by CecileP1 month ago
I can only review the conversation with consumer service. Trying to reach endurance by phone is almost impossible, not unlike other companies, in trying to get through the recorded gate keeper. The representative was great, Mr Dejuan answered my questions and calmly explained what I needed to do.
I have not had to use the service and have not received the requested paperwork to date.
I am Gena's spouse and I am the one who was contacting Endurance as I am the co-owner of the vehicle.
Review by Anden1 month ago
Super easy, no hassels
Review by Aryana1 month ago
I had a claim and it was handled right away with no run around and I was very pleased. I really felt Endurance was on my side and that means a lot. Thanks to Kait and Steven for contacting me. James Broday.
Review by Jacintta1 month ago
If I could give them zero stars I would. The first time my Ford dealer literally laughed on the phone as they explained what they would not cover. Sitting at Firestone currently while they continue their 2 day attempt to not cover a water pump repair including phone run arounds, suspect hours of operation, bad fax numbers, attempts to delay payment and even correspondence for 24 hours while I check into hotel rooms and my car sits on a lift. The only upside is that when I ask the technician if there are any good or reputable 3rd party warranty operators I was told no. So Endurance is equally bad as everyone else.
UPDATE: Received a call from Aaricka who went a long way in addressing my experiences and working to make sure they are not repeated with me or any future customers. I appreciate a company going above and beyond to correct their mistakes and listening to their customers rather than attempting to blame and cover.
Review by Leneesha1 month ago
My experience was fantastic. I spoke to Eddie Perez with a followup on my
Review by Geamanu1 month ago
Great customer service from Steve Karras! Followed thru all the way with my concerns! Highly recommend Endurance Auto Warranty!
Review by Hencsei1 month ago
I had an Acct. Mgr. Mr. Tony Allen, which is an asset to your company. This gentleman not only corrected someone else blunder, but he did it with a dedication that went above and beyond the call of duty on this account. If it wasn’t for this man sincerely and patience you would have one less customer that was very unhappy with your company. Any company is worth their weight in gold when they have a customer service manager that is this top notch. I can’t say enough about this manager. I am glad I got to meet him. I am not so happy about the circumstances that caused our paths to cross, but when your are served lemons make lemonade. He is the lemonade to the lemons that I received in the beginning.
Review by Foole2 months ago
Erika was very helpful and pleasant. I felt I got a good understanding of the policies with Endurance.
Review by Bafford2 months ago
I own a 2010 Subaru that I bought at the end of a lease. When my Subaru warranty expired, I bought Endurance's best extended warranty. Near the end of the warranty period, I had an issue with the heater controls. My Subaru dealer worked with Endurance to replace the controller under the Endurance warranty. Other than the $100 deductible, Endurance paid the full amount of the service. Endurance has knowledgeable customer service people, and they were helpful in explaining what was covered under the warranty.
Review by Roberito2 months ago
Smooth transaction no hassle, thank you
Review by Bafford Mheen2 months ago
I SPOKE WITH THE MANAGER ALVIN HIS SERVICE WAS EXCELLENT HE WAS VERY HELPFUL AND GAVE ME THE INFORMATION I NEEDED. I FELT LIKE HE WAS GOING THE EXTRA MILE TO MAKE SURE I WAS COMFORTABLE WITH MY PURCHASE. ALVIN MADE ME FEEL LIKE I MADE A NEW FRIEND BY THE END OF THE CALL I WILL DEFINITELY RECOMMEND THIS COMPANY MY FRIENDS AND FAMILY
Review by Samipgh Zugaj2 months ago
I got all the answers that I needed . Amazing person.
Review by TimmyKing2 months ago
Have extended warrnty with endirance that i was satisfied woth service talk to eddie periz i would recommend to family
Review by Jaki Proffen2 months ago
The customer service was awesome
Review by Zimaam2 months ago
Eddie Perez from endurance warrenty is the great costumer service manager I had a problem with the dealer ship he made my life easier I highly recomend this warranty he solved my problem I'm so happy
A thousand stars for him
Review by Rioti2 months ago
My phone was very good got my question answer and explained was simply to understand
Review by Randy Ruff2 months ago
5 star Tony allen Was very pleasant very professional good with the answer your questions help you when you on a budget he help me throw all my questions go Steelers
Review by Asthenia Aled2 months ago
Great service Steve was great thank you
Review by Deymar Payal2 months ago
It is not often you find a reprehensive that is extremely knowledgeable as Al. Thank you again for your excellent support.