UPDATE: I received my compensation after Posting this Review on their Social Media. Three Stars for closing the case.
Flight EL257 14JUL18 MUCSKG. Once used and apparently never again. After an almost 8 hours delay, and promissed compensation on the 01.09.2018, until today only two automated Emails and one reply "sorry for the delay" in 02.2019. Not nice... Customer Support is a joke..
Review by Sheelin10 months ago
I had booked a ticket and I called them to change my flight to another date. I was expecting to pay a fee for that, but not twice the price of booking a new ticket. The lady of course just didn't care about that and wasn't happy to help.
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