Excellent service very quick and easy to deal with
Review by Leesanders1 year ago
I ordered from Canada. My order was shipped via UPS. The order was withheld at customs in the Canada-US border. Nobody informed me. I waited for over 10 days. I then asked Empire Imports for the tracking number. UPS demanded CAD33 to clear the package at customs. However, this is too expensive compared to my order worth USD50. So, I made a trip to Canada Border Services to clear the package myself.
I suggest Empire Imports to ship by government's US Postal Service for shipments to Canada.
Review by Hmn1 year ago
Pricey but good products and great customer service.
Review by Theprogshop2 years ago
Was able to find specialty paper on the Empire Imports website right away, ordered it and got it within a few days. Easy!
Review by Thaica Gokstorp2 years ago
I placed my order over a month ago and was not contacted that the item was out of stock. I called more than 2 weeks ago and found out that the item had not shipped and was out of stock. This is not good business practice and very frustrating for the customer. I told the employee that I spoke to that I would have appreciated correspondence regarding the delay in shipping.
Review by Shaphel2 years ago
Everything was on time and great updates on the shipping. Considering it was the only company that sells A5 paper i had no other option but they made it a breeze to order. Very satisfied thank you!
Review by Newpuppy Zaghloul2 years ago
My order arrived quickly and without any issues, but I now receive a lot of marketing emails from them.
Review by Gancheva2 years ago
The order came in a timely manner. It was easy to order and we received complete instructions on when we could expect delivery
Review by Hadders2 years ago
always upsetting when getting items from the US to be confronted with customs expenses.
Trading across borders it should be simple enough for the seller to know the tariffs due on their products. Having that added on after the purchase is very annoying and makes you think twice on another purchase .
Delivery by UPS delayed without any stated reason, twice. Instead of the announced and confirmed delivery on a Thursday, it was finally delivered on the following Tuesday.
Review by Piccolo2 years ago
Pricing is competitive. Orders are handled efficiently. Returns are hassle free. Advice is helpful and trustworthy. Have been a customer for many years and will remain loyal.
Review by TierniTi Hesth2 years ago
I was very pleased with the service. It was on time and as advertised. The product, which I presume was imported, was not consistent in size, A5 nor thickness. The books put together were irregular either on top or bottom unless they were made from the same five hundred sheet group
Review by DokYo Derrow2 years ago
Staff are prompt, friendly and accommodating - so much so that the staff to whom I spoke went out of their way to help me find the products that I needed, rather than let me flounder on my own.
I am a retired customer, so no longer place large orders of anything; but I felt treated as if my small order were a BIG one! How often does that happen!?
Also, Empire's inventory is the ONLY place I look for European office products. (Having lived abroad for much of my adult life, I discovered early on how much organizational SENSE the EUROPEAN model makes for me.)
Review by Warslaught Lnapp2 years ago
I have always had a good experience when ordering from Empire. No hassle shopping, just what i like!
Review by Ebp2 years ago
When I had a question about my order, I called in. The customer service rep discovered that I hadn't received tracking information due to my email address was incorrect, and she happily told me when I could expect my item, the tracking information and updated my email address.
Review by Joelan2 years ago
I have been buying file books from Empire for about 15 years and always pleased with the quality. However, my latest order has spacing for the holders which matches neither A4 nor US paper specifications. Using my Eureopean hole puncher is thus impossible and the only way I can make use of the current order is with a one-hole puncher to get the proper spacing
Review by Yonne2 years ago
I had one damaged item, I sent a picture, and it was immediately replaced!
Review by Zocord Grocholski2 years ago
you were the only place i could find the pencils i needed to cap off a nice present to my father. thank you.
Review by Zmira Drutschmann2 years ago
I ordered on line from empire twice. Both times everything showed up when it should and was exactly as described.
Review by Chevic2 years ago
Wrapping for each ream broken
Review by Josel Houstis3 years ago
I purchased a file cabinet that required European sized hanging folders & ordered them from Empire. They were exactly as described, arrived promptly and in good condition. I find that my standard sized file folders are less likely to hang up and are more easily filed and removed now that they have a bit of wiggle-room from the slightly larger hanging files.
Review by AmandaRose3 years ago
I was overwhelmingly pleased in my latest experience with Empire Imports because when I explained to a member of the team that a previous delivery failed to make its way to me Empire Imports quickly took measures that rectified the issue and ensured that I had the supplies necessary to my work.
What's more is that all my correspondence with Empire Imports is always courteous and pleasant.
Review by MartinMartin3 years ago
they delivered fast, notified me during the process, and quickly addressed customer service questions. I will use them again.
Review by ElleB3 years ago
Staff were extremely helpful in answering questions.
Ordering was easy and I received my order in a timely fashion.
Review by Dinav3 years ago
Review by Adrix Shalhoub3 years ago
Ordered a ream of A5 paper to curb waste using US letter size for maintenance and operational checklists. Within moments of placing the order got a call from customer service about problem with payment method. Had mistyped expritation date. Order was received quickly and quality is very good for the price paid. Very pleased with the transaction.