What a fantastic company and service these guys have provided me. I have order a considerable amount of framing for my family and their Courier let them down considerably. I was able to collect my delivery and they refunded me delivery charge and also produced me a Death Penny Medal Frame - free of charge. They were wonderfully apologetic about the circumstances and the products are of a fantastic standard. The customer service team were very helpful and understanding. I would recommend them and remember "quality takes time to produce".
Thank you ladies and gents for all the help.
Review by ThomasIrkinas Fulilwa7 months ago
Ordered with Empire Medals on 20th November and received a couple of update Emails but no mention that orders would not be completed by Christmas. Emailed the company a week before Christmas to check on delivery, automatic response only. Emailed again on 21/12/18 to receive an automatic response that the company was now closed and would not be open until 2/1/19. No mention on the company website that orders may be delayed or not delivered. In the new year the company sent out an all users Email apology to people they had let down, this was neither personalised or said with meaning. I Emailed to cancel my order and did receive a refund but to date I still haven't received any personal communication. As others have said I would avoid as their customer service is appalling at best.
Review by MegabytzZ Tataniuk8 months ago
I ordered a duplicate copy of my medals to frame and hang in my house. The service I received was outstanding, the communication was first class and I felt that my order was being dealt with on a personal level. The court mounted medals arrived, they are excellent. I cannot recommend Empire Medals highly enough. First class. Thank you.
Review by Jsovan8 months ago
Ordered a Defence Medal several weeks ago, and due to large order volume delivery was delayed.
The company kept me well informed for the reasons for delay, and I was delighted to receive my engraved medal in a nice metal box last week. It is a lovely medal, ready mounted with a pin clip, and well worth the cost of engraving and for the wait.
Thanks to the Team at Empire Medals.
Review by Barbour9 months ago
Absolutely fabulous service had query & responded quickly. Quality second to none highly recommend
Review by RyanKenyon10 months ago
I reviewed Empire Medals a couple of weeks ago as I was very disappointed that I hadn't received my order in time for Christmas and it was a very special present for my husband.
Now here's the rest of the story …….
After trying to contact Empire Medals to no avail I received a phone call today from the Customer Services Manager and she said that the service I had received was not good enough. She said that they had an unexpected influx of orders, which they didn't expect, due to the 100th anniversary of the end of the First World War. She continued to say that was no excuse though and that they should have fulfilled my order.
What I didn't expect though is that she has offered me a full refund and said that my order will be with me tomorrow (I have already received an email with the full amount refunded). So not only have I received an Unreserved apology but I am also going to receive my order.
Please do not let my first review put you off ordering from this company as since I had that phone call I am no longer worried; as I couldn't get through I was worried that the company no longer existed. Also, my husband bought me a frame with copies of my dad's medals mounted in the frame and the quality of the product was excellent.
Review by Vandaline10 months ago
This is the second time I have ordered from Paradise Awards and they were spot on. Their work and product are top rate.
Review by QuietAirOfMenace11 months ago
Ordered placed 2 December and still haven't received the order, doing research work for a family on their grandfather who served in WW2, they were looking have the medals for Xmas day but unfortunately not, apparently they had to wait for material
But the worse part is that you cannot get anyone in Empire medals to even answer an email or a phone call. Absolute shambles of a company and certainly won't be using them again in the future for any other work
Review by Reynoll1 year ago
I ordered my medal expecting 48hr service, but due to delay in order took abt 10 days missing my fathers 80th birthday. The order confirmation I received detailed my exact order. However on receipt it was engraved incorrectly. I contacted customer service via email and received automatic response. Had to send again several days later and finally got a response 2 weeks later, but no apology. Poor service indeed. I have sent it back and expect a full refund. Very disappointed.
Review by Smartjoe Haralambidou1 year ago
I am somewhat rather disappointed and dissatisfied with my order from Empire , it arrived after weeks and weeks ( only a BAOR medal but nevertheless) of waiting to find you send me the medal stamped RAF I have never served in the RAF and also the ‘clasp’? that’s not a medal clasp ? its merely a stick on piece of metal with my number and name on…I cant really do much with it ….I certainly begrudge paying what I have for the service that I have been provided with…it’s a farce …..complete rip off …I honestly thought I would be getting a bit more quality and workmanship ….
I am happy to return this order back to be totally honest it was over £50….truly not worth it
I await a satisfactory outcome from Empire ...will I get it ?...it seems these days all people want to do is rip people off ,
Review by MrMass Staba1 year ago
waiting over 16 weeks for my order not replying to emails .
Review by Muelak1 year ago
Fantastic service, couldn't have wished for anything better. The medals are treasured family possessions and are now beautifully and securely framed for future generations to see.
Review by Fodsta1 year ago
Unacceptable communication and processing from this company.
I ordered medals on 20th November; advised by staff that it will arrive in time for Christmas, and any delays or issues they will contact us ASAP.
So what happened? Nothing for Christmas. I have tried to email/call/facebook/twitter and still no communication.
Still no items.
Review by Swøkz1 year ago
I am very worried about my medals I have sent to be framed. I have sent emails and tried to phone, but there is no space left on answering machine. They have not acknowledged any communication. I need to know if they are in hand. Royal Mail delivered them to Empire Medals, but I have not received any call with a price or are they processing my order. I am so worried about my Grandfather's Medals. Can anyone help, as there is no forms of communication left to me.I have not been given an Order Number
Review by Maneka1 year ago
Not impressed! I am livid to say the least. I wanted to get my Dad's medal and picture munted for his 80th Birthday on Boxing Day. I spoke to someone there who said that he was making the medal mounts that day so would be able to deliver it by Christmas. I've since heard nothing. Every time I have phoned I get an answer machine so have left message but nobody has come back to me. I have now just phoned again and they are syut until the new year. DO NOT USE THIS COMPANY IS YOU WANT RELIABILITY AND GOOD COMMUNICATION. I AM REALLY ANNOYED WITH THIS
Review by Flashblade1 year ago
I have just used Empire Medals for the third time. Every time a first class service.
Review by Jaurry Allibone2 years ago
Received world war 1 medals only to find the mid oak leaf missing from order, had an email stating medals were in quality control, then they were being dispatched.Someone didn't check the order correctly before being dispatched, and i now have had to post back recorded delivery and will have to wait yet again for them to be returned.. The actual medals are great just disappointed that order was wrong, would of given 5 stars
Review by Mrspt2 years ago
Thank you for the medal`s i ordered.
I received them today and they are going on display with my Grandfathers citation,
Also i will be taking them to his two surviving children to show them as i am not sure if they actually seen the original medal`s.
i will be wearing them on remembrance Sunday this year at St Georges hall in Liverpool.
Once again thank you in getting the order delivered on time as previously specified in your email`s.
I would recommend your company to any one who is trying to get any medals from their family history to contact you has i have been very happy with the service you supplied.
Review by Sadullah Petosevic2 years ago
excellent and fast service would use again
Review by AlexeyP2 years ago
Very good service.....
Review by Gangesh2 years ago
Great product and expedient shipping; thanks.
Review by Ineabelle2 years ago
everything about the service i received was first class i would highly recommend empire medals
Review by Vinsmock2 years ago
Excellent.😊 First class.
Review by Minek2 years ago
From start to finish very quick n smooth transaction, excellent workmanship n eye for detail, engraving superb.