Excellent service and great experience. Mr. Sal was so helpful.
Review by Pjjo Mogarra1 year ago
Spot on! From the salesman Sal to the installers everything was amazing. Sal was very informative and helpful in our decision. The installers were on time, professional, and courteous. I couldn't have asked for anything better. Very pleased with the whole experience. I have already recommended them to friends and co-workers.
Review by Kendall Zatterin1 year ago
I had a great experience from the moment I walked in the door. Prior to going to Emerson Carpet One, I had gone to the big box stores where no one greeted me nor asked if I needed any assistance. I left there aggravated and started to drive home to do additional search on the internet. I saw the Emerson sign and turned around. So glad that I did! Great service, worked with me and my budget and the product was installed properly, with little down time. All my concerns were addressed. Mr. Dimitri was courteous,prompt and professional. I highly recommend.
Review by Lexine1 year ago
We got both wood and carpet floors, we really like them.Had a hard time deciding what we wanted, really appreciate everyone helping and being patient, as it was a busy time since so many folks flooded. The guys installing was very kind and helpful and they tried very hard to clean up behind themselves. Great crew
Review by Ebobric1 year ago
Good sales people, competitive prices, excellent service.
Review by HulkGamingEu1 year ago
Helped me during the 2016' flood to get me back in my home in a timely manner.. Thank you..
Review by CustomerAlice1 year ago
My experience with Emerson installing vinyl plank floors throughout my home has been wonderful. The installers communicated with me and worked fast, they did an amazing job. One board in my office looked a little wonky and they were there the next day (they were working in the area already) and switched it out without a problem. Everyone that has seen my floors love them and want them for themselves. I love my floors!
Review by Terenure Zinkevych1 year ago
They have a huge selection and are very eager to help you find the perfect floor for your home, at a very reasonable price. Great people!
Review by HTrollope1 year ago
Experience from the showroom to the in-home measurement to installation was overall positive. Very attentive, friendly service. Very pleased with the carpet and installation job. The only negative issue was that the amount of time required to complete the installation was significantly more than estimated. I would definitely recommend Emerson, and would use them again.
Review by Deusedina Moallem1 year ago
The whole experience was really nice, except that the amount of carpet was a little short. It has been joined different way in the closet, and it's really not a big deal, still, it was not expected. All the people who handled our job both in the store and in our house, were very prompt and professional. And their price was really reasonable. Thank you.
Review by Moonlighting1 year ago
Emerson has always met our flooring needs for several rental, business & personal flooring needs. Sal is a wonderful sales person & the scheduling crew has always been on time.
Review by Markycee1 year ago
carpet installation- arrived several hours after scheduled appointment, finished installing around 10:00 PM.Vinyl floor installation-flooring was left very dirty.Two attempts at cleaning was inadequate and recommendation for routine care conflicted with factory recommendations.As I felt the need to improve the floor surface it was fortunate I received the proper instructions in vinyl floor care from a factory rep.
Review by OssieDave2 years ago
A seamless and quality experience. From the sales room to the home estimate to final install. Seamless! Had shopped a big box “sale”. They overestimated by 30%, put seams in my room, offered an inferior product, and their final estimate was almost 50% more. Mr. Sal and Emerson were honest and trustworthy. Thank you so much.
Review by Chipps2 years ago
Good service, good products, good people—worked hard to assure my satisfaction !
Review by Abolonss2 years ago
I would definitely recommend Emerson Carpet One. They were all so nice in the showroom and took the time to explain the differences between the flooring brands. Mr. Sal was so helpful and friendly. The install went well and was done within the time they had allotted. It was a great experience and I would purchase from them again!
Review by Madisun2 years ago
sales staff as well as installers worked with me on my schedule.
Review by Anonimuos Shmakova2 years ago
DO NOT BUY FROM THIS COMPANY OR YOU WILL BE SORRY. NO CONCEPT OF CUSTOMER SERVICE. SELDOM WILL EVER RETURN YOUR CALL. PRICES ARE GOOD, BUT IF YOU EVER NEED SERVICE, GOOD LUCK. I BOUGHT FROM THEM AFTER READING THEIR REVIEWS THAT SAID THIS. i AM NOW PREPARING TO SUE THEM TO GET THEM TO FIX MY CARPET INSTALLATION. EVEN IF IT COSTS YOU MORE, GO SOMEWHERE ELSE. LOTS OF OTHER OPTIONS.
Review by Luvis Fandakova2 years ago
When I bought my carpet from Emerson One back in 2009, the staff was so helpful and helped me find and install my carpeting. Just this past week, in August 2017, I noticed that a small portion of my carpet that I needed stretching. Mr Emerson sent his staff over and they fixed my carpet for FREE! I even had a small bit also in another room that needed tending to, and they also fixed this for FREE! I would recommend this company to anyone and everyone that asks! I appreciate their professionalism! Keep up the good work! Thanks again!!
Review by Jiefong2 years ago
Like thousands of other families in the area, we were flooded in August 2016. Six months later, we are STILL battling to complete the renovations on our home. We have dealt with dozens of companies, vendors and craftsmen and faced one roadblock, delay or error after another. Out of ALL of these contacts, there has only been one order that arrived without error--ONLY ONE--Emerson Flooring. The wood and tile floors were exactly what we ordered, Mr. Emerson was professional and efficient, the crew was capable and helpful. The installation coordinator, Aaron, followed up on the job and personally came to our house to address some questions we had. Everyone at Emerson went above & beyond to make sure the job was done correctly. It would seem that this level of customer service would be no big deal; however, we have learned that FEW companies care or even TRY to do a quality job and take care of their customers. Emerson Flooring, in this regard, was Extraordinary!!!
Review by Su Marsi2 years ago
Sal Dimitri was my salesman. He was very knowledgeable and listened to what our needs were. My husband and I agreed on wood flooring but Sal could tell it was not what really what I was looking for but was settling. The next morning I got a call from Sal and he said a new sample had come in and he thought I really should look at it as it was want I was describing to him what I really wanted.
Sal brought the sample to my home along with the sample we had previously chosen and the new sample what exactly what we both chose! A smooth satin finish Acacia wood. The installers were very courteous and did a fantastic job. WE are thrilled with the look of our new floors and would highly recommend Emerson Carpet One to everyone!
Mary & George Steimel
Review by Haydemar2 years ago
I went there on a Saturday, purchase my flooring in full. I was told that I should expect a phone call from one of their installer to set a date and time on Monday. Which was find because it was the weekend. Monday came and didn't receive a call at all. I was like okay they must have been busy and decide Tuesday to call about setting a time and date. I called and spoke to the receptionist which she direct me to the Erin who set up the information. I spoke with him and he told me that my information have not been written up which was crazy because the salesmen Sal wrote it up when I purchased my flooring. I'm like you got to be kidding me. He then let me know it should be enter into their system by the end of the day. So I called again on Wednesday to see what and still no answer. I called again Thursday and talk to Sal and he told me that Erin was sick for the last two days which was a lie because I spoken with him on Tuesday. I was also told again to be expecting a call and still no call from Emerson all I need is a time and date so I can know when to take off. I find this not good business don't tell a customer who paid every dime for the product and install and not call the customer if something had come up for them not being able to call or come out. That is what a receptionist for. I was so excited now they are bringing my hopes down. Bad for business. And I'd I get a refund it's a 25% restocking fee which is crazy because it haven't been pulled or out in the system in the first place.
Review by Khaild Deflem3 years ago
You tended to our order with great detail, that saved time and momey, Thanks
Review by MHarley3 years ago
Service manager terrible. Every time they showed up, they were 2 hours late. Rather than speak to me personally Lee EMERSON chose to send me a very condescending e-mail. NEVER checked out his employee's
'STORY'. i will never do business with them again and would never recommend them to anyone.
Review by Aacb Sinevich3 years ago
Beginning from the beginning, I had a salesperson come to my home, help me pick out wood colors. The workers came and installed in one day. Very hard workers. Beautiful job
Review by Bfitt Sonibare3 years ago
We enjoyed working with all of the staff on our home improvement projects. Everyone was friendly and helpful during this process and very knowledgeable.