Fantastic service from start to finish, the doors looking amazing an arrived very quickly.
Review by Buschkiel4 months ago
Terrible experience. Avoid.
Made an order which I later cancelled before delivery could be arranged (goods much cheaper elsewhere). I requested a full refund (close to £1000) which was promised within 5 days. A month later I'm still waiting. They claim they sent the refund via transfer but the money has never been received by my bank. Made several requests for returned phone calls and emails so I can pass on to my banks dispute team - each time I'm promised, each time they fail to live up to that promise.
If you want to throw away your money...by all means fill your boots.
Review by Administrateur5 months ago
Pictures on websites are misleading
I recently bought French doors from Emerald. On their website pictures, the doors are completely flush.
On receipt, only one side was flush. The other side had thick cumbersome jambs which protruded from the hinges of the door.
James Lynch at Emerald asserted that these protrusions were shown in the technical drawings. I acknowledge this as true but it does not detract from the fact that the pictures are misleading and no reasonable buyer would have clicked through all the technical drawings when the pictures on the website clearly show a flush finish.
Emerald should have taken pictures from both sides to not mislead customers.
Review by GCrutcher1 year ago
I have just had my new porch erected on a new base both of which was done by emerald home improvements the guys who did the porch were Wayne and Dan really polite and well mannered they arrived on time and were like a well oiled machine they set to work and within no time at all the porch was built .so interesting to watch they levelled everything fixed securely and in no time at all the job was complete. a true credit to your company and really professional tradesmen thank you.
Review by Guadalupee2 years ago
Ordered 14 doors an all the doors arrived on the agreed day, annoyingly 3 of the doors were out of stock but they followed on a week later. Service has been brilliant, especially James who was very patient as we could not decide on the style of doors. My sister will be ordering her doors soon as i have reccomended your company to everyone.
Review by Sarafia2 years ago
Brilliant service from start to finish, could not ask for more.
Review by DArthur Katerberg2 years ago
I was recommended to this company by a client who had used them some time ago and therefore thought best to buy from a company who had been recommended, although I had found the exact same doors, same spec even the same product name elsewhere for £50 less each per door! My wife called them and was offered a discount of just £4 per door so U contacted them and reminded them of their "so called " price promise and was immediately told " it's unlikely that we will match that price" and then questioned as to why if I had seen them cheaper why hadn't I bought them, insinuating that I had made it up! Given the very poor attitude of Vicky on the phone I have since ordered this same product elsewhere for a much better price, delivery less than half the price and a quicker delivery.
If there attitude is like this before you have bought anything from them I hate to think how they deal with you when things go wrong.
Review by Dianaheads Ladisic3 years ago
Placed an order for £700 online only to be called the next day to say the doors were not in stock and were now discontinued "would I like an email suggesting different doors " ? no was my answer please could they process a refund ASAP as I would need to funds to look for the doors elsewhere . I was told they would get onto the accounts dept straight away however I see that the funds have still been taken (a day after I cancelled ) and when I called to ask how long it will take a disinterested person said it would take a few days depending on my bank, not apologetic at all ...so now I have to spend the time frustrated all because this poor retailer cannot update their website when items are discontinued.
Review by Yesudas3 years ago
I am not usually keen to write negative reviews as i do like to give every business ample opportunity to resolve a situation, but being blatantly ignored is not good customer service and in this case does not follow their own ethos and commitment ( check their website) I purchased a rather expensive door and frame (over 1K) and all the products as recommended by them. The work required to install the door was being undertaken by contractors and a professional carpenter by creating a opening larger than the current one. The door arrived and was all packaged. Delivery driver was pleasant enough but do not give you a chance to check it as busy and need move on to next drop. I needed help anyhow as following spinal surgery unable to do myself. Works continued at front of property and due to some issues took longer than anticipated. At point ready to install door, as unpacked by carpenter in front of us, a large dent visible ( pinched square marking where moved in warehouse) and a visible scrape on the front side of door. The door had to be installed as no one available on the Saturday and naturally we needed to secure our property, however reported immediately... and this is where the "customer service" the "ethos"of Emerald doors truly kicked in. I was politely told that they have stringent quality checks that would of picked up any issues ( clearly they don't as would have picked this up), should have checked on delivery ( delivery guys pleasant enough but told me on timeline and needed be off, they don't offer assistance and i was unable to check) also told because of time to install and doors hung there is nothing they would do for me. I have told them that i accept i have had to hang the door and don't expect a full replacement or indeed a full refund, but some "token gesture" in view that this was not a cheap door by any means.. unfortunately since, they have not responded at all. Overall, I found them fairly polite, but indifferent, they need appreciate their customers as future business depends on it.. I will not order the bifold doors i was going to or indeed the garage door i was going to through them. I also notice a poor review on 1st July. They need focus on aftercare and helping customers, an awful lot of business is through recommendation, silly to ignore.
Review by Bafford4 years ago
Have used this supplier before, still 1st. rate.
Great range, good information contact both by Emerald and their delivery transport.
Would recommend them to anyone.
Review by Justind4 years ago
Good company to do business with and were really pleased with the doors that we received.
Review by Eliandros4 years ago
Doors arrived on time and in good condition, happy with the service would use them again
Review by Dtn4 years ago
Took delivery last week and the doors look fab, thank you for your help Emerald, special thanks to Vicky who was so patient as i could not decide what doors i wanted an so glad i made the right choice. Looking forward to having them fitted :)
Review by Shawnale4 years ago
Ordered my doors online and received notification that they had arrived within a couple of days. I arranged to collect them on a Saturday and when me and my husband arrived, the extremely helpful staff member advised us that they had already been brought up from the warehouse and were by the front door waiting for us, he then helped us to put them into the back of our car which was a little challenging, but we made it in the end. Really appreciate this type of customer service. p.s. Doors are beautiful and we have received lots of compliments from visitors. Thank you!
Review by Landie Osuntade4 years ago
The staff helped me on a difficult project to find the correct doors and fixtures to suit my specification. Delivery was organised and I was well informed.
Will definitely use again and recommend to others.
Review by Dorrit4 years ago
I was very impressed with the quality of our door and it has received many compliments regarding the beautiful design and overall quality. Having looked at many different companies after originally wanting to restore our original door, the price we actually paid for a beautiful, brand new door, was less than half the amount that other companies were asking for (in my opinion) inferior quality products. The ordering and delivery process was seamless and I would not hesitate to use Emerald Doors again.
Review by Gowson Bunding4 years ago
We needed a new interior door for our living room and couldn't quite make a final decision - Spoke with Emerald Doors on the phone and they were very helpful indeed, offering friendly advice where needed and no pushy sales techniques! In the end we were very happy with our Walnut door, great quality product and looks absolutely stunning. Would wholeheartedly recommend to anybody. Keep it up guys =)
Review by ToddeNodde Derrow4 years ago
I wrote an excellent review when my door set was delivered and installed in April 2015. Since then, however, the side panels of my Copenhagen set have proved to be less than satisfactory in that water has got into the joins despite them being treated exactly as instructed when I spoke to the company before purchase with the product pictured on the company website. Emerald have not been prepared to take any responsibility for this and have merely forwarded me details of different products. I feel very let down especially as the top layer of veneer has lifted on one side.
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