I was pretty surprised how many negative reviews I ran through. Although everyone's experience is TOTALLY different, our experience both times we used the Embassy suites brand, at different locations, were great. We booked both through a 3rd party app, the rooms were very nice and well kept and the staff was the same. Free continental Bfast both times. We were happy we felt satisfied that we got what we expected. No 5 star only because we didn't get MORE than we expected. 👊
Review by Arnez3 months ago
Not worth the money I paid. Terrible service and attitudes. Incompetent employees. Dirty eating area. What a huge mistake. I will never recommend this place. what a rip!
Review by Leli4 months ago
We were walking the boardwalk after dinner and thought of stopping into the embassy suites for dessert and drinks.
Anticipating there would be a pleasant outdoor seating area overlooking the ocean, we were quite disappointed when we arrived to the restaurant patio. The only outdoor seating area was a small dirty table outside the entrance off of the boardwalk lined, with bar stools facing the beach.
We decided we would sit outside at the makeshift outdoor patio they had in place and went inside to order drinks and look at the dessert menu. The bar staff provided a dessert menu but also informed us that there were only a few options for dessert which I was not able to locate on the menu provided, so I was confused as to what I was given a menu in the first place.
We placed our order, the drinks were ready immediately but the dessert would apparently require additional time and since they did not provide service on this makeshift patio we were told to check back in. We went outside to sit and relax to the sound of the beach after about 15 minutes I had my dessert, it was very good but definitely not worth the amount they charged for it.
I was immediately disappointed in the overall appearance and experience with this Embassy Suites. I remember a time when Embassy Suites was a name you could rely on, this hotel felt more like a motel. The exterior of the hotel I observed could use a good pressure washing and attention to what tables they had placed out there to ensure they were actually clean. The price point is typically going to be high with a resort area like this but the cost of two drinks and a dessert was ridiculous!
Review by Angelwolf Antrim4 months ago
Me and hubby went to Embassy Suites Walnut Creek. Overall the workers were great. The service was terrible for disabled people. My hubby is clearly walking on a cane. We stood in line no one offered to help or anything. They don't have a line for the disabled there to assist them.
We were trying to check out it took 45 mins to get a cart. I waited outside for 15 mins no carts went back to my room waiting 10 more mins no carts. My hubby is disabled we are trying to figure out how we going to get all our stuff down there. I had asked several people they keep saying sorry no carts. Finally after 45 mins manager brought a cart for us.
They need to have a disabled line or someone to help with that. I wasn't happy at all about that. People nice services for disabled people are horrible.
Review by Anneku6 months ago
I was hired at the embassy suites hotel by the airport in Albuquerque I told them I can only work part-time because I had another job. The young man that interviewed me tell me he would call me in a few days once they can get the schedule set so I can get put on the schedule 3 days later I called him which was on a Monday and told him that I was able to work a few more hours than I thought because it's a shift and hours at my other job had occurred he then told me to come in the next day to fill out paperwork which I did I started working the week after I told him that I could not work weekends during the interview and then confirmed it once he hired me he been told me he's not worried he'll find days to have me come in and that we can work it out because he was glad that I showed up in the first place. My second day there I let him know the hours I was available would only be 30 hours a week and he told me that only reason why he hired me was because I said I can work full-time I told him I never said that he gave me a really bad attitude and I got very emotional thinking I was getting fired so I went to his upper management and complain to them they acted like they cared and the very next day they fired me because I couldn't work weekends I never told them I can work weekends they hired me anyway I don't understand why I would get fired because I can't work weekends needless to say I felt very discriminated against and it caused way more stress in my life than I needed to at the time it made me struggle even more financially because of it they have no sympathy for anyone they don't care about anyone but their selves I asked the manager why she was firing me she said because we can't use me how they want to use me and because I can't work weekends they don't need me so I will never in my life rent any kind of room or try to work for the embassy suites hotel again.
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Jones Branch Drive 7930